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Groupon has a rating of 1.9 stars from 6,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 293rd among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
Don't use Groupon! They eat our money for no reason! During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
The first time I found out about Groupon I was excited about the discounts, never fails to give a happy face, thanks Groupon. All the negative reviews are probably posted by angry Businesses who are losing money because they decided Groupon is not making them money, well you people decide to use Groupon to advertise for you than you don't to pay for their services, honestly doesn't make much sense. But I am a very very happy customer!
Tip for consumers:
love Groupon
Products used:
facials, massages etc
I always had the best experience with groupon. I purchased the 2 groupons and wasn't able to use them before their expiration and neither was able to extend them. I contacted the customer support and was refunded the balance right away. It says a lot about customer support. Kelvin was very kind and professional and helped me get refund in no time. As a customer we want the best and groupon is the best
I have had many fun excursions when using this website. For example lavender field farm visit in Virginia. Peach picking in Demarest Farms in NJ for the summer.
We purchased a house cleaning voucher from Groupon. We got a cleaner by the name of Iranda. OMG! She did an awesome job cleaning our house. I was so impressed with her attention to detail. She is the best cleaner I have had in a long time. I will definitely have her come back again. Great job, Iranda!
While the heading could apply to sooo many things, it applies to just one: the Ideeli withdrawal. Mr. Hurly has a good thing. How about trying again. NOTHING compares to Ideeli; gone but unable to forget it. So missed
I had some booking date issues with a recent Groupon order that was through no fault of Groupon. As the error completely was due to my oversite. With this being said. Groupon still refunded me the entire cost and was super helpful and accommodating. My situation was resolved and refunded within 5 minutes. I will always look to book with Groupon moving forward.
We had 4 Corners Complete Care clean our carpets today. He did an amazing job surpassing our expectations. Would recommend them to clean your carpets. Great customer service.
I just returned from a session with Gia at I am Hypnosis. The session was wonderful. Gia is friendly, helpful, and very easy to talk with. Using a soothing voice, and very supportive, loving suggestions and visualization, she helped me address the issue about which I'd emailed her. It is clear from her welcoming demeanor and professionalism that Gia is interested in, and capable of providing a deeply relaxed state while offering useful suggestions. BRAVO and thanks!
I need done return because size has been wrong, but not contact anything. I did sent 5 email or chat no action
Products used:
Shoes
I had an issue with a hotel reservation, but groupon responded immediately and gave me a full refund.
We purchased 8 x 8 canvas and 12 x 16 and all were beautiful. Thank you so much, our family will be ordering more soon.
Awesome experience with Carrie. I came in with a picture of how I wanted my hair cut and man she just copied it perfectly! She also gave me some advice on how I could make my hair healthier and tips on brushes to use and techniques that most stylist will not give out. Wonderful person too she genuinely wants to make you happy when you leave. Great Groupon price and excellent customer service.
Seriously the BEST Customer Service. Went on-line to FaceBook and they immediately took charge of our issue and made all issues disappear. GREAT JOB Customer Service Advocate. Thank you.
I have gotten sooooo many great deals on things to do( such as paintballing tickets which included gun and gear rental), clothing items, services(like an oil change and visit to the optometrist) for a way cheaper price. I look on it every day to see what new deals there are. I'm all about the deals. If your like me give this website a chance, you won't regret it!
Great store is not the first time I order already. Many interesting things at great prices. I recommend
What ever happen? Was sales that bad or it was just createred to get customers for Groupon. Believe that website have nothing to offer to dress lovers. Miss the web site very dearly and wish you bring it back come back
Ich bin begeistert. Die Qualität ist erstklassig und es dauerte 3 Tage, bis es ankam! Vielen Dank für Ihre harte Arbeit, viel Glück und Wohlstand!
All of the sterling silver jewelry I have bought through Groupon has been amazing! The prices are great and the quality is awesome. Just keep in mind that sterling has to be mixed with something. The majority of it will get a copper or bronze tint to it depending on how your body reacts. Overall though just amazing experiences with buying rings and bracelets from their sellers.
If you love to have fun but stay in your budget, check this out! There is so much you ca do with tis app! You will never have a dull and boring day!
I purchased two deals for facial threading only to find in the small print that the deal was limited to ONE discount per person. Luckily my friend was able to use the discounted threading service-but that has been the only issue with Groupon and was certainly my mistake for not reading thoroughly. Purchased some shoes at a great discount which I love. Overall, very happy with their services and offers.
Have bought many items over many years from Groupon.
Have always had great service.
Always been able to contact Groupon via phone, email or via their online chat site.
Always been pleased by the way they have dealt with my enquiries to do with late deliveries or Defective items. Trust them to deal with any items I buy through their site as I know if I have a problem... It will be dealt with quickly and professional. Would recommend them to everyone.
Now I am in the habit of looking on Groupon before we step out for dinner, show or activity.
Great prices to try out new places for the first time... you don't mind taking the risk with the new businesses and most of the times you find a goldmine:-)
I absolutely love Groupon! I'm a Groupon junkie! I usually buy services not goods but I found an extremely good deal on custom superhero pillowcases that I decided to purchase for children with cancer with the word fight on them from Qualtry.com. Now it does state shipping is separate but that's it! You go to their site, purchase your items and punch in your code. Then you see the $27 dollar shipping which is USPS standard shipping. Okay 5 pillow cases does not cost $27 to ship. Package came today. It was all of $7.00 shipping cost! So watch out if you buy a product through them.
Love this company and their deals. Even if for some reason you don't use them before they expire, you can still get at least what you paid for it! I've found so many new wonderful placed simply because of Groupon, and now I'm a repeat customer. On the one unusual occasion that I did have a problem, I called customer service and they made it right within MINUTES. The merchants that use Groupon are really smart to, great way to build their clientele. You can even use Groupon with e-bates! Will never stop using, and if you haven't used Groupon yet, find a place and service near you and start now!
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Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
