Walmart delivery sucks... I am a handicapped person and purchase three cases of drinks that are very heavy and the idiot driver leaves them at the top of my driveway, too heavy for me to lift. Could have Brought it by my front door but no... he leaves it in my steep driveway and causes me to ask a Neighbor to come and help me get it into my house. This is not the first time that's happened. I don't think I'm going to buy these from Walmart any longer... I'll find another supplier that at least brings it to my door. Shame on Walmart.
Walmart really needs to end it's relationship with Door Dash. They should have their own delivery vans and employees. The people delivering orders are the bottom of the food chain at best. They can't find a house despite two separate addresses, many times the order is never delivered. The customer service is a joke. Walmart is a great company in general but allowing Door dash to take them down is a disservice to share holders and customers. Do better.
Ordered a pack of diapers that I really needed for my newborn. Upon ordering it did not give me the option to leave a gate code for my apartment. I provided my phone number since it said if anything came up with my order they would call. I got a text saying the delivery was attempted and would be tried again later, then got another message saying my order was cancelled. How hard is it to call and me provide the gate code to sit it at my door? I won't ever use this service again.
Late night, I placed nearly a $200 Walmart grocery order and received all 35 items the following afternoon right to my door. I met the delivery person & asked them to put it on my kitchen floor; great. Only one small stalk of celery was wilted; but other than that, everything was ok.
I'd have to say GREAT SERVICE... and prices were very reasonable.
I even included in my original order a $10 tip in advance to delivery person.
There's always a problem or delay when using Walmart grocery delivery or curbside pickup. Nothing is ever on time or ready when it's supposed to be and the delivery person told me I could keep one of the wrong items she delivered as an inconvenience so basically she kept the rest. What a waste of money Walmart. They delivered 4 pools to me in error when I actually ordered groceries.
Unfortunately they don't let you know that a item is not available, I ordered a roast and hamburger so I could have one of them for dinner and did not receive either one in my order. Still gave tip, was not drivers fault. What good is this type of delivery service.
Walmart encourages customers to join their club with the promise of unlimited online and store deliveries. In reality, orders are constantly cancelled especially from their grocery delivery service. I have received incorrect orders, missing items, other people's orders and in the past two weeks three grocery order was delayed or cancelled. Horrible customer service.
The delivery driver went through my neighborhood that was blocked off while being resurfaced. He then went around the cone blocking my driveway to track tar on my driveway. Walmart is trying everything they can to avoid responsibility. Zero integrity from an unethical company.
Really bad. Half the items ordered were missing most of the time, didn't have what we needed to begin with almost all the time. Driver threw them halfway to the curb nowhere near door one time but it was better than the time they left them at a neighbor's house and he ate it. A for sure mess and won't be using them again. Had to cancel because it's more of a hassle than a convenience.
You'd think the app or website would have a half way accurate inventory. You'd think if it was in stock online, you'd get the product delivered. Nope. It seems like they don't bother looking for anything but instead just mark it as unavailable. I never allow substitutions as they sub for something completely different. A third of my order today, was unavailable.
The best I can say is this service stinks. My order totals 93.00 and I receive 4.00 worth of items. God only knows if I will ever see anything else. Most of my items are delivered to somewhere else. I give up. I want my money back! Do yourself a favor and NEVER use Walmart delivery!
I get most of my groceries delivered because of the hours I work. I have tried Walmart multiple times, it keeps getting delayed then they finally cancel the order.
I will never try to order from them again. Aldi's is right down the road and that order is always on time or early.
Walmart should not have a delivery service if they can't make the delivery.
Using the Walmart app is unbelievably terrible. Their inventory is wrong while you're shopping. The locks up and shuts down. When this happens, you have to start over again, again & again. I should have check with freinds and read reviews first. All responses were like "Oh yeah, they suck bad you should use Uber eats. I could complete my order for 2 and a half hours. OMG!
I know for a fact they tell their employees to choose the worst groceries possible so they don't lose money on it. They definitely choose what people in stores skip over. Any produce you get will be very small and/or almost spoiled. Some things will be beat up and some even opened. If you don't know, the driver isn't the person who picks the groceries, it's the employees.
Can't seem to get my orders on time anymore. The last several orders have been delayed to the point where I've just cancel the entire order. I can drive to a nearby Food Lion and get my groceries if this keeps up. It used to be convenient, but apparently that's not the case anymore.
CONSTANTLY get spoiled produce.like clearly spoiled.do they even look at what they are doing? I always specify an alternate item yet they will give me a completely random item that I didn't even choose. One order which had 8 total items and 5 were substituted.again they do not bother. Customer service is a joke because they repeat scripted apologies and give you discount codes that do not work.
Another instance was where the driver insisted on taking a photo of my ID when I had no alcohol or meds.just groceries. Very questionable practice.
They claim that half your order was out of stock when it's the most basic items you can find at any store. Ginger ale was apparently not available. Cranberry juice. Eggs, bread, and cheese just completely missing. Their customer service people are all liars and lie through their teeth. They do not care how ridiculous it is for them to pretend that Walmart was out of ginger ale. Like that would literally never happen, it's a staple. These aren't rare esoteric ingredients. They will no longer refund your delivery fee either which is basically THEFT since they didn't deliver what you ordered. Absolute joke and will never use them again. There's actually not even a point because you won't get what you ordered anyway. I would be embarrassed as a company to be inept.
At first it started okay. Then little buddy little I noticed items missing. Next the driver stole my groceries. And customer service is no help at all. Guess it's time for us to stop being lazy and go shopping ourselves again.
I bought Walmart + and ordered groceries today and all but 1 item was unavailable and was refunded. It was same day delivery and the order arrived 15 min into the hour I chose. Frozen pizza was still frozen and by mistake got free bananas. Store is approx. 11 min away so this is probably why the perishables/frozen were still good. It seems good and bad experiences are due to a store's stock and freshness of food, the personal shopper who selects the items from the shelves for you, and finally the delivery person. Having 3 variables increases chance of something going wrong so I don't expect perfection every time. I will not be renewing Amazon Prime because shipping is now taking at least 4 days in my zip code so I'll support Walmart for the year.
This year I have had 3 orders that never arrived. Most recent was yesterday for a $200+ order. That was my food budget. Now they said it will take 10 business days to get my money back. OMG ridiculous! Never going with Wal-Mart Grocery delivery again. Unbelievable!
Answer: Non existent. You get a refund - no redelivery when they screw up. Worthless.
Answer: No one wants to work. Unless you tip well they won't take delivery
Answer: Two wrong addresses in one day with picture proof in tracking that it wasn't even my address number
Answer: Exactly. That was my issue as well. It's very annoying and not very good customer service.
Walmart Grocery Delivery has a rating of 1.2 stars from 657 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart Grocery Delivery most frequently mention customer service, next day and wrong address. Walmart Grocery Delivery ranks 121st among Grocery Delivery sites.