Gourmet Secrets

I have been ordering from Gourmet Secrets for a year and a half and couldn't be more pleased! They have a wide variety of everything! My favorites usually come from the fish and seafood section and since I live in Southern B. C.(not near the ocean) the seafood selection in my town is very small. ( If you are a fish fan - you have to try the Tuna steaks! Honestly, with olive oil and a little salt and pepper - Delish!) Everything I have ordered, I have been happy with. I particularly enjoy that there are Canadian certified wild options! Way to go! Since 70% of our fish from the supermarket is from Asia - No thanks!

The website is clear and user friendly and I love the convenience of my order showing up at my door over dry ice. Overall, Gourmet secrets has definitely enhanced the dinner table in our home. Gourmet Secrets will always have a place at our dinner table.

Carla

I have had very good experience with my first two orders. This was prior to the company launch of the VIP Member Club which I paid $149.00 to join. I have just placed my first order and having received a email confirming the shipped order date of delivery I was surprised to also receive a phone call informing that they did not have the items that I ordered. They now inform me that the Halibut Portions are steaks rather than fillets and they are waiting for delivery of Orange Roughy. I have requested a full refund plus a refund of my VIP membership as I see no benefit to paying a Company that can not deliver the goods, free or otherwise! I will never order from this company again, which is too bad as the quality of food I initially received was good even though it quite a bit more expensive.
Elizabeth Regina, Sask.

It is being offered in Dealfind, who are cementing their reputation as being nothing but a rip-off. DO NOT, under any circumstances, buy the deal for Gourmet Secrets. The coupons are next to worthless. Do the math. No matter what you pick, with shipping, it works out to $20-30/lb. For meat you can get in any grocery store, being able to pick it out yourself, for, at worse, half the price. The coupons don't even bring it into that area. I am a chef and know what I'm talking about.

I have to say I am SO impressed - we have not purchased our meat or seafodd anywhere else for the last 2 years! We live in Edmonton, Alberta and this by far is one of the best places for great food! The food is 110% quality, packaged perfect and the way it is delivered to ensure everything is fresh or still frozen (even when it was =30 above!) - what can I say GREAT! Make sure you try the steaks and the fish... oh lets not forget the stuffed potatoes! Ok have to place another order folks - do try this company

I found Gourmet Secrets through one of my friends who recommended it to me. All i gotta say is wow! What amazing food! My girlfriend and I order packages every 2 to 3 months and the food is always amazing!

It might seem as if the products are in the higher end of prices but its definitely worth every penny. Their steaks are succulent and the fish is very fresh!

In the long run its very good quality food for its very fair price! Very amazing and I would recommend it to anyone who would like to try amazing food!

I ordered a deal through SWARMJAM for 6 sampler packs back in February 2014 but had to wait for "special codes" to place my orders. I had to contact them a couple of times before I actually received the "codes". After I received my first 2 orders (over 4 months) I was told that the company was closing for the summer to expand and I would get replacement codes for the months they were closed. After that I was told that the prices of meat has gone up and the sample packs had to be redone and to be patient. Finally I was able to order 2 more packs one of which came on time but the other I had to phone about because according to them they forgot about me. My order finally came about 4 months later but I still have 2 codes I am waiting for. I was told I could get a refund on my credit card but since they never had it initially (swarmjam did) I asked them just to send me what they owe me and forget about the stupid "code" or to send me a cheque for what they owe me. I was told a credit card was all I could do. I asked for the persons name and he hesitated before he said it was MICHAEL so I really don't know if that was the truth or not. I asked if he was the owner and he said no just a worker and I asked to speak with the manager and he said that she was in a meeting and wanted to know what I wanted to talk to her about. HELLO! When someone asks for a manager it might be something they feel you aren't capable of handling! I was then told to call back within the hour to speak to her and that her name was AMANDA. So an hour later I call and get to talk to AMANDA who advised that they can't give me my product because they don't have time to make up codes (a year and a half after my initial order). I asked why couldn't they just put the product together without a code and was told that it won't go into the system without a code. Now I really have no choice but to wait for a refund. I will never order from Gourmet Secrets again and would never recommend them to anyone!. I truly do not know how they stay in business. Another unsatisfied customer...

Scam, scam, scam company. They are now pulling tricks for the people who brought sampler club coupons.

TERRIBLE TERRIBLE TERRIBLE costumer service. I will never be ordering from them again. Over a month ago I placed an order for 8 packages and paid 15$ in extra shipping cost to get the food here by a certain date since i was having a dinner party. They called me the day before the dinner party to tell me they were out of 3 of the 8 packages I ordered. I replaced 2 of the 3 but they told me they would ship out the chicken order which i did not want to swap out when the chicken came in. A month has gone by and i still havn't received the chicken. When I called them today they told me they cannot ship out the chicken by itself and i would either have to order another 7 packages or they could refund me. I took the refund although they did not refund me the shipping cost and they took away the 50$ gift card i used since the gift card was only accepted if i ordered 8 packages. Even though it was THEIR FAULT they refused to take responsibility for it and refunded me half of what i actually paid for the chicken. Food is great until you run into a problem …. WORST SERVICE I"VE EVER RECEIVED!

I have been ordering from Gourmet Secrets for at least 3 years, and I have been satisfied every time. I always order my staple items- for example, filet mignon, chicken breasts, mozzarella sticks and the deluxe bacon, of course- but I have been meaning to try some of the other things I don't usually order from them. So when the Sampler's Club came around, I immediately signed up for it, and I have enjoyed everything I've received so far!
I was surprised to receive a call from Gourmet Secrets in May about my Sampler's Club package. They let me know that due to an enormous amount of orders they received because of the beef price increase, as well as their move to a bigger and better facility to accommodate the unexpected increase in volume, that my order would be delayed, and that some of their items were not in stock right away due to the change in facility. I was upset- after all, I had already paid them up-front- but I understand that unexpected situations happen and that moving facilities, especially for something that needs freezers and specialized machines for packaging, was a time-consuming, stressful and challenging task already. I appreciate that they called me to let me know of the situation- a lot of businesses wouldn't even do that!
They took the time to explain that I wouldn't be missing any of my Sampler's Club packages since they would extend the promotion, and which items I could switch everything out for that I would be missing otherwise in my order. When all was said and done, and I got my regular order, I was just as happy and satisfied with the food, and I will be waiting eagerly for my Sampler's Club packages when they start again!
All in all, they have served me very well for the last 3 years, so when a situation like this comes up, and they take the time to let me know and explain exactly what is happening, I think they should catch a break so they can get even better!

J'en suis à ma troisième commande chez Gourmet Secrets et nous sommes entièrement satisfait. La qualité des aliments commandés était à la hauteur de nos attente. Ma dernière commande j'en ai fait la distribution aux membres de ma famille qui ont été ravis de la qualité de la viande. J'espère qu'ils deviendront de futurs clients pour vous. Concernant la livraison dans chacune des occasions la marchandise nous est parvenu de fa? On impecable et tel que convenu.