Gourmet Secrets has a consumer rating of 2.73 stars from 41 reviews indicating that most consumers are generally dissatisfied with their purchases. Gourmet Secrets also ranks 217th among Food & Drink Other sites. The most common issues with Gourmet Secrets are around customer service, which is not as good as expected by some customers.
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I am a retired business owner in Ontario. We owned a Butcher shop in a small town for over 25 years I am always looking for quality steaks. One of my friend talk to me about Gourmet Secrets and I decide to give them a try. Well let me tell you their steaks are just the best and my wife just raves about their chicken and seafood. The service is great Amanda and Micheal are always helpful and polite. I love this company and hope that many people will supported them as a retired business owner I understand how hard it is to keep a business going these days. I highly recommend them!See positive reviews
I worked for Gourmet Secrets many years ago and know the owner very well. I have no doubt that Luc Noel is the one and only author of all positive reviews. You cannot believe a word that comes out of his mouth. Further, he is not and has never been a federally inspected producer or supplier of meat items. If he has shipped outside of Alberta (which I doubt) he has done so illegally, just like when he opened a branch in Saskatoon many years ago and was run out of the province.See critical reviews
Tip for consumers: The service sucks. The value - I would never pay their original price for the products I received. Shipping was free but not quick by any means. Returns - I didn't do any just waiting for a refund (August 2015) which I hope I get but time will tell. Quality - the meat was good but not worth the hassle of dealing with the company. I placed a picture of what they wanted $70 for, I would never pay that, If I wouldn't have got a deal I wouldn't have bought it.
****UPDATE after getting direct