Gourmet Secrets

My Christmas this year was a success because of Gourmet Secrets. First, I've sent some of their steaks as a gift to my 3 brothers in Vancouver. This was easy plus my brothers were thrilled. They already BBQ some steaks and loved them! Second, I ordered their Christmas combo, the turkey roast was a great hit with my family, the large cooked shrimps were delicious, the best we've had! They got me for life! I highly recommend them.

I've been buying from this company for nearly 2 years and have nothing but good experience. It all started with an online coupon which was very easy to redeem. The food is exceptional. The customer service people are incredibly pleasant. I've had no problems with delivery or communication. I highly recommend this company and their products. Every time I get a new order, I tell my family/friends that they need to get on board as well.

I worked for Gourmet Secrets many years ago and know the owner very well. I have no doubt that Luc Noel is the one and only author of all positive reviews. You cannot believe a word that comes out of his mouth. Further, he is not and has never been a federally inspected producer or supplier of meat items. If he has shipped outside of Alberta (which I doubt) he has done so illegally, just like when he opened a branch in Saskatoon many years ago and was run out of the province.

Wow, what to say! First of all paid for a VIP membership, what a waste of money! Service was very poor! Free steaks did not show up, but were promised with my second order, of course I was not foolish enough to place a second order! Steaks were ok but nothing special, chicken was ok, surprising the hamburgers were the best thing in the whole order. The potatoes with ham and cheese were simply inedible and we had to throw them out, they appeared to be a ball of potato flakes out of a box and if there was actually ham in it, it must of been microscopic! I truly wish I had read other people's reviews as I basically wasted hundreds of dollars and will never buy from these people again

I have been dealing with GS for a few years- Exec Membership. In general the food is of good quality and we have been pretty happy with the food. Recently the service has become TERRIBLE and I have had lot of issues getting my shipments and orders processed. I have to say the team is useless when you need to deal with them. On top of this in the last year the price of the steak has gone through the roof. An average steak is now $12-18 when you purchase 8+ boxes of items (the steaks are not large portions). They were much better to deal with a year ago!

I have been ordering for several years now and i have to admit, nothing beats this food.

I always like to keep a little bit of everything in my freezer so having everything portion control makes it easy for me to pick and choose what i want to bring from my deep freeze into my fridge freezer.
It's neat because when i entertain, i always get enourmous compliments on the different meals i make and they always want more! I've gotten a lot of my friends to try out their services and I've recently became a VIP member and they sent me a steak gift box and now i get free shipping whether i send gifts (huge save on time, money and everyone likes food btw!) or for my monthly order!

These services are awesome. They got an awesome guarantee (they actually replaced my whole order once) and the customer service always let me know if anything was up with my orders. 5 stars cant wait to see more unique products!

I have been using this service for almost one year, and have never had a disappointing meal. We like to try some of the new items, and fully recommend the tuna pizza. It was amazing. Love coming home to a new box of food. I like getting an occasional phone call, reminding me of the current specials. These calls are only occasional, as they do not "bug" for orders or call every week. Fantastic company, fantastic food, fantastic service.
Jenn from Ontario

I am a retired business owner in Ontario. We owned a Butcher shop in a small town for over 25 years I am always looking for quality steaks. One of my friend talk to me about Gourmet Secrets and I decide to give them a try. Well let me tell you their steaks are just the best and my wife just raves about their chicken and seafood. The service is great Amanda and Micheal are always helpful and polite. I love this company and hope that many people will supported them as a retired business owner I understand how hard it is to keep a business going these days. I highly recommend them!

Unfortunately two things never change at Gourmet Secrets:
1. Stealing from their customers.
2. Terrible customer service.
During 2015 I ordered 11 parcels of meat. In 8 deliveries of ordered 11 at least two items were missing.
Last delivery I got on December 17,2015 and as usual two items were missing. I immediately called Gourmet Secret. Of course, they didnt answer and I left a message on their voice machine letting them know about incomplete delivery and asking to call me back ASAP. Today is December 26, (10 days passed) and I still didnt get any phone call back. No apologies, no explanations, nothing
Probably, this company is underperforming and needs to increase their cash flow. If they expect donations from me, they should have asked. But I dont think that stealing from the customers should be considered as donations. Its rather extortion. And its, definitely, the wrong way of doing business.

Like so many others who posted reviews I am totally disappointed with the service. I have been a member for many years and the service used to be good but the last year it has gone downhill. They are very quick at selling you repeat packages and charge you upfront for all of them but then they can't deliver and you have to call, and call, and call to try and get a refund. I will NEVER order from them again. They still owe me money and wonder if and when I will get the refund.

Last Xmas we gave Gourmet Secrets steaks to our employees (18). This year we asked them for some suggestions and unanimously they requested more of those fabulous steaks (Ribeyes 8oz). Thanks to Gourmet secrets our corporate gift choir became easy and made our employee super happy. If you own a company and you are looking for corporate gift this is great, you will not be disappointed! PS My husband and I love there stuff we became good customers.