GourmetGiftBaskets

We sent Around The World Beer Bucket - 12 Beers gift basket to one of our friends and received back that this was one of the best birthday gifts he has ever received.

Great customer service and super delicious to boot! I will always think to order from here 1st, due to the outstanding experience.

I placed an order for the "Taste of Christmas" gift basket on December 17th, intending for it to be delivered by December 23rd. However, upon receiving feedback from my father-in-law the day after Christmas, it was evident that the majority of the snacks were stale. Generally, vacuum-sealed food has a shelf life of 1-2 months, but it depends on factors such as storage conditions.

It's disheartening that the company, despite anticipating a holiday rush, didn't ensure the freshness of the products in the baskets. I contacted Customer Service on December 26th, reporting the issue through the site and leaving a review. Strangely, they claimed not to have received the email, and my review, except for the 5-star ratings, mysteriously disappeared.

On January 18th, I received an email from a Personal Gift Concierge named Allyson Kilduff, expressing gratitude for my order (singular, though I placed 3 orders). I shared my bad experience with her, but after a week passed without a response, I followed up. She claimed not to have seen my reply initially and offered a replacement, which I declined, requesting a refund instead. She issued the refund, promising it would take 5-7 business days.

Despite being told on January 25th that the refund was being processed within the specified timeframe, I had not received it by February 3rd. Allyson assured me on February 5th that it was still processing, asking for a few more days. As of February 12th, I have yet to receive the refund, prompting me to initiate a dispute with my bank, given their 90-day window.

Considering my negative experience and feedback from others in different states, I advise potential customers to check reviews outside the company's site before placing orders. My recommendation is to avoid ordering from them altogether. In the future, I plan to create my own gift baskets from vendors with known fresh products, citing Home Goods as a reliable option, where snacks even come with expiration dates.

The gift basket I ordered and and the service I received were excellent. I will be ordering from them again!

I spent A LOT for the very little I got! What's even more disappointing than the poorly presented, flat/bad tasting cheap "champagne" I was overcharged for was the pitiful customer service I received thereafter! It's like they take your money, then want your feedback-but only if it's positive... If it's negative, then they just ignore you and respond with a generic, half-hearted "oh well" message. I was overcharged for shipping-but somewhere on the page I was supposed to have seen some imaginary addition sign. (It wasn't there) I agreed to pay $25 shipping which is outrageous, but I had no choice in the matter. Yet the final bill invoiced me for $50 because somewhere a plus sign was hidden supposedly. What, was there also another, smaller written $25 sign written also that I didn't see? When I brought that to their attention, I got a backhanded response which indicated I should have seen the two charges I agreed to pay. $50 for two day shipping? Gimme a break! I have a box at the ups store and I know how much they charge to ship something, it's nowhere near that amount! There was supposed to be treats with the champagne, there wasn't -unless you count a tiny, melted little morsel which was stuck inside Walls of the package. The garbage item was only superseded by the even worse customer service I was so unfortunate to have to have endured. I would say that for the $200 I paid, the value of the gift/experience was definitely NOT worth the money. Not even a little bit. There are other companies online to do business with. This place was my last choice. I had to settle because the other places wouldn't ship to Utah. So I guess that's what I get for settling. The worst part of it all is that this company doesn't give two &&@$'s about this or my opinion whatsoever. Nothing was done to remedy the situation. No care was given. Buyer beware! What a joke!

I purchased for my parents and they LOVED it. They highly recommend as the perfect gift for anyone! High quality.

Bought as a gift for my mom, she enjoyed them very much! Received on time for Eid! Perfect giftwill buy from them again