GourmetGiftBaskets

They charge A LOT for shipping... and the shipping service is not commensurate with the price tag. While I recognize that part of the issue is the breakdown in service at Fedex (and others), the gorgeous-looking gift basket never reached its destination. Neither I nor the recipient was ever called or notified of shipping issues when we might have been able to do something about it (despite Gourmet Gift Basket asking for phone numbers in case there are shipping issues). When I called, they completely wash their hands of any responsibility and deducted the return shipping fee from my refund -- granted, a much lesser fee than the original shipping, but close to $60 in shipping total with nothing to show for it.

Mt order was placed on 12/12/2022 with a selected arrival date of 21/12. The order arrived at the courier facility in Irving TX on 19/12. Despite Houston being 3.5 hours away, the parcel was not delivered. I have used GGBs before but will not use them again, very disappointing.

First time we used this company. It won't be the last. We sent a large basket to a new business associate and his family. The basket has something for all ages. They were very pleased, Selection of items was wonderful and GREAT customer service. Already planing to use you for holiday gifts.

Picture clearly shows 15 pieces of fruit, but only 8 were delivered. It is illegal to show a picture of something that is not included unless a disclaimer is noted. Their customer service could not be more unhelpful and rude. Unless you would like similar treatment, beware of this awful company.

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Paid for express shipping for a guaranteed delivery date. Package arrived 5 days late. Called customer service and was told the date I paid for was "estimated". Um, no. It wasn't; that's why I paid so much extra. Requested my shipping costs back and was told it was UPS's issue. Again, no. I don't have a contract with UPS, gourmet baskets does. It's their job to refund the customer and get reimbursed by their contracted delivery service. Bottom line: Terrible company for mediocre food. You'd do better at Walmart.

I ordered this for family to enjoy over the holiday weekend, since one of them is sick. I paid extra for two-day shipping for it to be there on a Friday. It was not delivered until the next Tuesday. It is now Thursday, and Customer Service never answered my email asking for a refund on shipping. Only going to give two stars because it did provide my family with snacks.

Ordered French Champagne and Godiva basket, they charged me $48.00 for overnight delivery, which I never asked for, only saw it when I pressed Order. The next day delivery took 5 days. My package was sent back to them due to 3 attempts failed delivery, which I dont understand occupants were home, since they just had baby, I assume UPS in CA could not find the bell or call. The told me I would get credit on my cars within 5 to 10 business days, They lie, Its going on to a month, still no credit, They dont respond back, when I attempt to contact them. I'm forced to dispute the charge now. Stay Away from this company!

I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all, I'll never use them again and would not recommend!

We ordered the mini chocolate bundt cakes with chocolate whoopie pies. I did not know what to expect. They arrived way before Christmas in a beautiful, reuseable box decorated with a nutcracker. The cakes were well protected in the shipping box. My only concern was if they would be fresh for Christmas. Each cake was wrapped in a sealed plastic cover. The one I had was delicious. I highly recommend Gourmet Gift Baskets!

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

I had sea salt caramel & chocolate covered strawberries sent to me as a gift, but they were horrible. Horribly packaged, overly salted, thick chocolate, more than half of the strawberries were still not ripe. This company chooses to hide poor reviews on a separate part of their website and showcase the best on the product detail pages. No ability to leave reviews on socials or Google. No response from customer service either. Save your money or waste it at Edible Arrangements. At least you'll get a better presentation and actually good overpriced dipped desserts.

I've ordered numerous items from GourmetGiftBaskets over the years and all have loved what they received. It's easy to order ahead, scheduling future delivery. I love that, cause I'm very forgetful. In fact, I have one set to go out next month. The products I've sent have been truly popular with family and friends. They've gone on and on about how delicious everything is. Highly recommend!

I don't live with my mom and for Mother's Day I had no clue what to send her, but I knew I didn't want to do flowers. After searching best gifts for mom's I stumbled across this website. This was my first purchase and I'm 100% satisfied I did!

Mom loved it! Received as photographed cute packaging and one day earlier than expected. She's been hunting down the cheese ever since lol. The Rose was perfectly balance just like she loves it.

I will be recommending and purchasing again

I recently ordered a gift for a friend who was dealing with the recent loss of her mother. I had to contact customer service due to delivery issues and they were above and beyond in communication the whole time. I will definitely be ordering from this company again.

Thank you very much for helping be a part of my friends milestone birthday. We are in New York and could not get out west to celebrate with him. Having this basket delivered helped us be part of his day. I arranged with the resort staff to have this delivered with a bottle of his favorite wine upon their return from their day on the slopes. Everything was perfect and he was very surprised and they enjoyed the delicious, well needed selection. Thank you again. I will definitely think of you 1st when I need another basket.

Had been using another mail order gift company for my customers at Christmas. It was such a bother. Orders were going wrong on the web, trying fix them on the phone more than a headache. This is the first year I decided to rid myself of the BS and used gourmetgiftbaskets.com. I was amazed at the ease it took to order. The feedback from my customers was awesome. "When did you get classy?" And "Did we reach a higher level of gift this year". Made them feel good. Made me feel great! Thanks Gourmetgiftbaskets.com

Extremely good quality, wide ranging selection so it easy to find the perfect basket for any occasion, and super fast shipping! With a regular shipping speed I got my product delivered in 2 days. I bought this to donate to a fundraising auction and this basket raised more money over its value than any other basket! Very pleased with my purchase and will be coming back to GourmetGiftBaskets for any future gift basket needs.