GopuffReviews 29

My order was over 2 hours late and ended up getting cancelled because the people that work for Gopuff are incompetent. They gave us the wrong order first then tried to tell us our real order just disappeared. GoPuff drivers are stealing food.

Horrible customer service, I ordered 2 pizzas and took more than one hour just to confirm the order, after I called they said, " I cannot give you ETA, ridiculous, ridiculous

After a huge delay of ~2 hours, my delivery driver dropped my order off at a random building that's not even on the same block, without so much as a text or any sort of communication. The items I had originally ordered are now out of stock.

There should be a short window where the customer is able to contact the delivery driver post-delivery. I know for a fact that Doordash does this, and it's helped to save one botched delivery in my own time using their service, and probably many more for other users of their service.

All I have to show for this experience is a pending charge on my card and some figurative shrugs from customer service. And a truly measly, piddly $5 credit after being disconnected/hung-up on by customer service TWICE. That's honestly insulting, but it's good to know how much your customers' time is worth to you.

I was legitimately counting on those tortillas, but now I have zero tortillas and my time is gone after the insane 2 hour delay. These burritos were going to feed and nourish the students attending my little cousin's afterschool music program. Now they are hungry, sad, and burrito-less, as am I. You should be sad too, and you should feel bad for being complicit in letting these poor children go without delicious burritos.

1/10 delivery experience. Will not order again.

Just DON'T! HORRIBLE! A zero stars option needs to be included so we can rate you accurately! Why do you even exist!

This was our go to every weekend for over a year. Now, within the past two months three separate accounts have not been able to be used. I've called customer service multiple times. I was told that a tech form was filled out and I would hear from them. Needless to say I have heard NOTHING! So upset and disappointed

Starting from the bonus which they falsely advertised complete 30 order in a week to get bonus. I have completed 60 to 80 orders a week never got a penny for bonus.

No respect is given to drivers and many time tips from customers to drivers are not paid.

If you are self employed you still have to wear uniform and also work when they want you to there is no flexibility.

They expect you to stay quite about everything if you want more shifts for next week.

I once had an issue regarding my availability on Friday. I've asked the manager to give me a day off as I couldn't work that particular day.

After agreeing to what was discussed he turned around he turned around and said he wants me to work that day even if I start late.
I got stuck in traffic once I messaged my shift leader to say I was going to be late due to traffic. I arrived at work on that day finished my shift. The next day I was told I can't get nomore shifts because I've not been able to commit to the days I had shift.

I'm also expecting my money that I've worked for.

I had an issue about a promise of a $25 gift certificate because they messed up my order so badly. This company doesn't keep their promises! Stay away and use another. Other places are out there that are more competent.