Had a delivery, my account had 2 addresses it was delivered to the address I was not at.
First, why this happened? 4 times I attempted to check out with the correct address, 4 times there were items out of stock so the system kept glitching me back to start over. Instead of just listing "items out of stock" in the first place. Apparently the final time I didn't check the address again to make sure it was my location why would I honestly.
2) Gopuffs driver called me and informed me she was at the wrong address about 23 ish minutes away. Even though I believed my order should have been delivered to my location I offered the Gopuff driver an extra $10 dollars. I understand gas is expensive and these people work off tips, I was being a kind human and am well aware of the economy. She said "okay" then called me back and I informed me Gopuff told her not to bring it to me!
3) Gopuff kept my money all of it around $35 with NO REFUND OR CREDIT. To top it off the driver did not get a tip or compensation what-so-ever! Diplorable business ethics!
4)I called Gopuff and explained the system glitch and asked for the order to be delivered to my location. First they flat out said NO. Then they said "well said"well we can only deliver it to an address already on the account" the address is on the account.
5) They started with the terms and conditions bs. Seriously who reads the entire terms and conditions on a delivery app. Not only that but what company keeps ALL your money and offers not account credit at all. They didn't offer any kind of credit or refund and became very rude. Customer service right out the window! $35 is nothing to s company like Gopuff but yo me it's a lot of money to just lose.
6) Then, I bought a vape pen prior to this that absolutely did not work at all. I sent photos and videos for a credit or a refund. At first they were going to do it but apparently after looking at my account and the previous issue they flat out said no! This was a $25 purchase. I contacted the vape company and they sent me 5 vapes to attempt to make up for Gopuffs unacceptable behavior. Thank you Zeouniverse. Com a 💯 stand up company.
6) At this point I am out $65 dollars!
If anyone else has had a similar experience please reach out. A class action law suit is in order!