I give Good Dog 5 stars. Finally a great site that good breeders can post their kennel info and list their puppies on.
I was impressed with how quickly they responded to a question. Very professional. Very knowledgeable.
I have used good dog for years and for many of my litters. I took a small break from breeding and when I started back went straight back to this platform.
I filled out my information like normal and seemed to have had no issues.
Then I get flagged for wording due to payments. I've always used good dog for the deposits on my litters, but if people want to pay cash at the time of the pick up of the puppy I allow that.
I understand this due to so many wanting to come view and have the ease of cash at pick up, plus meeting me at my farm and knowing I'm a safe breeder. I too am like this when I purchase my own pups.
Yet, instead of good dog reaching out via phone or email to go into depth on why my account was flagged, they froze my account. They then tell me I am not allowed to take outside payments and not use their site, (They get fees off any money transferred) hence my account is frozen. I immediately started calling, left a voice-mail and emailed out to them as well as texted them trying to fix this issue and explain why I do what I do and have never be told this before.
They wrote back via email instead of phone call as to give me details on how I am to accept payments only through them, even as "in person payments". After reading this, I was willing to correct all my information on my account immediately, and wrote them back via email, due to never getting an actual person on the line as many times as I tried the previous day, and they responded again via email and said due to policy they would not unfreeze my account until the allotted time was up.
This is costing me valuable advertising time and is quite frustrating.
You would think for a breeder who has been with them for a long time, they would be willing to help and work with them on these newer changes.
Very disappointed in this site and not sure if I will use it anymore.
This all could have easily been fixed via phone conversation to help walk me through the issue and on fixing it together, yet they were unwilling to do so.
So breeders beware so as not to make the mistakes I did and be ready to be frozen if so with no personal help if the case arises.
My wife and I recently used Good-Dog to find a dog breeder We were looking for a West Highland White Terrier We were reluctant to use online services to find a dog because of no physical contact
Good-Dog paired us with a breeder that was excellent and very knowledgeable with her trade - Deana Raymond was a very good communicator She text us photos at least twice a week of our puppies progress which made our online experience very physical, the photos showed a loving relationship between the breeder and the litter of puppies
We used a transport service that was provided by Deana to get our puppy from Alabama to Seattle The nanny Amanda also made photos of the trip and kept us touch all the way She was very caring she said that Mac didn't give her any trouble at all during the two flights and was very quiet
Mac arrived in good spirit and in excellent heath with shot records up to date and all of his papers in order Deana called us to make sure Mac arrived safely and told us that missing the puppy caused her to shad tears on the way home from the airport Truly a sign of a caring breeder
Working with Good-Dog and Deana Raymond made our online purchase very personal and exhilarating five stars for alll Thank You
Breeders were honest. I was worried about losing deposit. I have heard bad stories. It was smooth as silk.
We take our 10 month old puppy there every week and also for overnight. We couldn't be more pleased w his care!
Absolutely the best! I recommend!
Safe and Secure Site To Buy A dog.
You will be satisfied.you do not have to worry about being scammed on this site.
These people really care about their dogs and the pet parents. They follow up on inquiries right away.
I was communicating through this website with a Border Collie Breeder in Maine. Breeder's initial communications indicated that she would refund if she didn't have a puppy in her upcoming litter that was right for us. Puppies were born and she misrepresented which dogs she had. She posted that she had (2) female Blue Merles, when she only had one and that one was taken though it was posted as "Available." Went to Maine, 5 hour + drive for us to choose a puppy. Found out only (1) Blue Merle and all ready taken.
We decided that were were not happy with the last choice amongst the females and her practices. Told breeder at least (3) weeks before pick up date for the puppies that we were not interested in the other puppy. Breeder would not refund the initial deposit and an additional deposit of $500 to keep the dog until it was 3 months old.
CONTACTED GOOD DOG- ALL THEY DID WAS CONTACT THE BREEDER AND BELIEVE HER, WITHOUT LOOKING AT THE COMMUNICATIONS! THEY WILL NOT HELP WITH A LEGITIMATE CONCERN BACKED UP BY WRITTEN FACTS.
STAY AWAY FROM GOOD DOG AND: ASHLEY HOLLOWAY- BIRCH HILL KENNELS, EMBDEN, ME
Hi Lynne,
Thank you for reaching out to us. We take enforcement of our standards incredibly seriously, and as part of our investigation into any concern, we always review all communications, and have conversations with all parties.
We're glad our team was able to work with you through this situation. As they clarified with you, in accordance with the breeder's contract, the payment you completed was non-refundable.
Each breeder sets their own individual policies with buyers, especially around whether a payment is refundable or non-refundable. We encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with, because we do honor the policies that a breeder and buyer agree to.
If you have any further concerns or require additional assistance, please don't hesitate to reach out to us.
-The Good Dog Team
Dan was just wonderful and led me through the process beautifully! I would recommend good dog to all I know and don't know!
Good Dog makes it so easy to get a dog. From finding, communication, to payment. Highly recommend!
Immediately when I completed my application I was notified of my pending application. And Good Dog has been following up with me.
We purchased our male Great Dane pup from a breeder Brittany Smoot in Yreka, CA on Good Dog. BIG mistake! We had just lost our 8 yr old Great Dane and looked at various breeders for a new pup. Unfortunately we decided on one w/ Good Dog. He's been sick since day one w/ chronic diarrhea and GI issues, needs eye surgery on both eyes and remains ill today as his health issues are congenital and hereditary. Eyes, extreme GI issues, congenital ear deformity, and an overbite. Our vet bills have mounted and continue. The breeder misrepresented herself and the health of our pups parents. She was difficult to get ahold of. Didn't respond when she committed to. Vacillated between things she stated and lied to us. She finally told us that our pup had had diarrhea 4 days prior to us picking up our pup and that several other pups from the litter also had health/eye issues as well and stated she should have been more diligent about looking into the health of the sire. We finally demanded a total refund after 3 months, which we received the funds. We reached out to Good Dog and have never heard back even after their statement of commitment. We are considering filing a lawsuit against both the breeder as well as Good Dog. Our suggestion is that you stay away from Good Dog and this breeder out of Yreka, CA. People like this should NEVER BREED ANIMALS and should be ashamed of themselves!
Hi Amanda,
Thank you for reaching out and bring this to our attention. We are sorry to hear about the health issues your pup experienced. We’re glad that a member of our Care team has been able to connect with you and take the first steps to working through this issue with you.
As they shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly.
We see that a member of our Care team reached out to you to share more about the documentation we’ll need to receive in order to move our investigation forward. You can feel free to respond directly to that email, or reach out to us anytime by emailing help@gooddog.com or calling 855-446-6336.
Again, we’re so sorry to hear about this, and we look forward to hearing from you so we can help turn your experience into a positive one.
Warmly,
The Good Dog Team
We liked our experience. The website is to the point, customer service is accurate. The breeder was great and dog is healthy so far!
Very friendly person called me but she couldn't find the kind of dog I was looking for. She did search for me and tried. Much appreciated
Hi Nancy,
Thank you for sharing your feedback with us! We are so sorry you have not found a breeder to work with yet. We are glad to hear you had a good conversation with someone on our Care Team.
We would love to continue helping you with your search! Please feel free to reach out so we can send additional breeder recommendations. You can contact us anytime at help@gooddog.com, or by phone at 855-446-6336.
Warmly,
The Good Dog Team
Everyone was very knowledgeable and professional. I highly recommend this company to others interested in purchasing a new puppy.
My sister and I both had a great experience on this site! We found amazing quality dogs, supportive breeders etc. So happy to find it!
Hi Abby! We're so glad we were able to help you and your sister connect with the wonderful Good Breeders on our platform, and welcome new pups into your lives!
Answer: Completely legitimate company for dog breeders, groomers, trainers, and buyers.
Answer: I found Gooddog.com and found reputable dog breeders. Breeders who have been around for several years who provide references. I will be getting a puppy in a spring litter.
Answer: Hi Priscilla, This is a great question! We're happy to help answer. In order to protect our community and company, all deposit and dog payments between Good Breeders and Good Dog applicants must be made securely on Good Dog, so we can ensure the safety and security of all payments. You can read more about our On-Platform Payment Policy here: https://www.gooddog.com/help-center/owners?a=On-Platform-Payment-Policy---id--CK1m0GVSSCeEH3g4iygaSg Good Dog buyers have the option to complete their payments on Good Dog with Protection & Support for a small additional fee that unlocks exclusive benefits such as access to our Puppy Training Program, exclusive discounts, lifetime support for your pup, and more. This Protection & Support fee is completely optional, and buyers can always choose to complete payments on Good Dog with 0 fees. You can read more about the benefits of Protection & Support here: https://www.gooddog.com/help-center/owners?a=Good-Dog-Protection-and-Support---id--PhBVPvcYQ26uqUDvE3HpRw If you have any questions about making a payment on Good Dog, please contact us anytime by emailing help@gooddog.com or calling 855-446-6336. A member of our team would be happy to help you! Warmly, The Good Dog Team
Answer: Hi Susan! Great question. After a Good Dog buyer completes a payment to you on Good Dog, we'll automatically invite them to share their experience working with you by submitting a Verified Owner Story. Verified Owner Stories appear on your Good Dog profile and in search results, so you can show off your happily placed pups to potential buyers who are looking to learn more about what it's like to work with you, and share a glimpse of how your pups are doing in their new homes. Learn more about Verified Owner Stories here: https://www.gooddog.com/good-breeder-center/verified-owner-stories
Answer: Hi Abel! Thank you for reaching out. A member of our Care team would be happy to help you on your puppy search. Please feel free to email help@gooddog.com with some more information about the kind of pup you're looking for, and someone will happily assist you with some recommended Cane Corso breeders who fit what you're looking for. We look forward to hearing from you. Warmly, The Good Dog Team
Answer: Hi Pamela! To request a refund, message your breeder directly from your Good Dog dashboard to ask about their refund policies. Each breeder sets their own policies, which you should review prior to making any payments. Your breeder will initiate your refund. A refund may be full or partial depending on the circumstances of your request and your Good Dog Breeder's policies. After your refund on Good Dog is complete, you'll receive a confirmation email. Refunds may take up to 14 business days to fully process, depending on your bank. And remember, Good Dog is always here to help. Our Good Dog Guarantee means that we'll help you resolve any issue that comes up – whether it's with a refund, payment, or something else. Contact our Care Team anytime for support by emailing help@gooddog.com
Answer: Hi Juan, Thank you for asking this question about paying on our platform. To protect our community, all deposit and puppy payments must be completed on Good Dog. We make it easy and secure to pay for your puppy so that you can focus on what matters most – your new best friend. Good Dog buyers can always complete payments on Good Dog without paying any fees. Or, they can choose to complete their payments with Good Dog Protection & Support for a small fee. When buyers opt into Good Dog Protection & Support, they're backed by the Good Dog Guarantee, which means we'll help resolve any issue – whether it's with a payment or something else. Learn more about Good Dog Protection & Support here: https://www.gooddog.com/help-center/owners?a=Good-Dog-Protection-and-Support---id--PhBVPvcYQ26uqUDvE3HpRw If you have any questions about making a payment on Good Dog, our team is always here to help – just email help@gooddog.com or call 1-855-446-6336.
Answer: Hi Lisa, Thank you for reaching out with this question! Buyers can make a payment through Good Dog the following ways: an ACH payment or use a credit or debit card (including Visa, Mastercard, American Express, Discover, and Diners Club). Please do not hesitate to reach out to help@gooddog.com with any additional questions.
Answer: Hi Lisa, Thank you for reaching out with this question! Buyers can make a payment through Good Dog the following ways: an ACH payment or use a credit or debit card (including Visa, Mastercard, American Express, Discover, and Diners Club). Please do not hesitate to reach out to help@gooddog.com with any additional questions.
Good Dog has a rating of 4.6 stars from 447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention great experience, fur baby and customer service. Good Dog ranks 2nd among Dog Breeding sites.
Hi Allyson,
Thank you for reaching out. We’re glad that a member of our team was able to connect with you and share more information about our On-Platform Payment Policy (https://www.gooddog.com/good-breeder-center/on-platform-policy). As they shared with you, in order to protect our community and company, we require that all deposits and dog payments for Good Dog buyers are completed securely on Good Dog. When Good Dog buyers connect with a Good Breeder, they agree to abide by our Policy, which means all Good Dog buyers understand that all deposit and final puppy payments should be completed on Good Dog.
Requesting or attempting to receive payments outside of Good Dog is against our On Platform Payment Policy, and repeated violations after receiving an initial warning from our team, may lead to a temporary account suspension of one week. During this time, breeders will still have access to their Good Breeder dashboard including the ability to message with buyers and use payments via Good Dog. After the one week suspension has ended, breeders will again be able to receive new inquiries.
If you do not want to use payments on Good Dog, we would be happy to have you remain as a member of our community. Please reach out to us about this option and what this entails for your account.
We hope you can understand that in order for us to continue to provide free resources for our breeders, and continue our mission, policies such as our On Platform Payment Policy must be upheld consistently.
If you have any questions about using payments through Good Dog, please let us know.