• Goldbelly

Goldbelly

Overview

Goldbelly has a rating of 4.02 stars from 25,812 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Goldbelly most frequently mention perfect condition, customer service, and time delivery. Goldbelly ranks 1st among Food Delivery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 29 days

Positive reviews (last 12 months): 13%
Positive
3
Neutral
1
Negative
19
163
See all photos

What reviewers want you to know

Positive highlights

  • Best customer service, all around lovely product, would definitely purchase from here again!
  • Ice cream delivered frozen and on time for birthday surprise.

Critical highlights

  • I understand they can't guarantee delivery specific delivery date.
  • Pork in transit for 4 days arrived room temperature and according to FDA dangerous to eat.
How would you rate Goldbelly?
Top Positive Review

“Best customer”

Kuldeep A.
4/16/24

Best customer service, all around lovely product, would definitely purchase from here again! Buying gets easier when there are professional experts to help in choosing the right product.

Top Critical Review

“Worse Middleman service next to”

Orville R.
2/23/24

- Ordered 1 item: delivery was to be for 14 feb. Did not arrive, and no notice of any kind. - 15 Feb: receive a notice it will be received on 16 Feb. Didn't need it by then so i asked to cancel. "Can't cancel an order under 3 days of shipping date"- so my money kept by GB and the vendor and I just need to accept this. -16 Feb: will not arrive until 7PM. I'm not in the delivery area anymore, and it won't be delivered until 7PM, so no one will be able to receive it. They offered a lot of apologies, and some misdirection (reminding me how to prepare the food I don't have when I get it/if I get it) but at then end of it, my money is gone, and they don't own the problem= FAIL. The hardest part is when customer service drowns you in apologies, and "so sorry for YOUR experience, here's a discount to suffer our uselessness again for a little less money than what you spent before". At the end they're trying to sell you on a spoonful of excuses you know they themselves couldn't swallow if they had to endure the same incompetence they spill on you. It's a sales portal, and like many other sales, they're not skilled in customer service or ownership. Some of these well named chefs should be careful of brand association

Reviews (25,812)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (632) ice cream (276) delivery date (214) room temperature (15)
Thumbnail of user orviller17
2 reviews
0 helpful votes
February 23rd, 2024

- Ordered 1 item: delivery was to be for 14 feb. Did not arrive, and no notice of any kind.
- 15 Feb: receive a notice it will be received on 16 Feb. Didn't need it by then so i asked to cancel.
"Can't cancel an order under 3 days of shipping date"- so my money kept by GB and the vendor and I just need to accept this.
-16 Feb: will not arrive until 7PM. I'm not in the delivery area anymore, and it won't be delivered until 7PM, so no one will be able to receive it.

They offered a lot of apologies, and some misdirection (reminding me how to prepare the food I don't have when I get it/if I get it) but at then end of it, my money is gone, and they don't own the problem= FAIL.

The hardest part is when customer service drowns you in apologies, and "so sorry for YOUR experience, here's a discount to suffer our uselessness again for a little less money than what you spent before".

At the end they're trying to sell you on a spoonful of excuses you know they themselves couldn't swallow if they had to endure the same incompetence they spill on you.

It's a sales portal, and like many other sales, they're not skilled in customer service or ownership. Some of these well named chefs should be careful of brand association

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

We see there was a delay with your package, we do hope your order was still enjoyed upon arrival. The last message from our team was checking in on your order to see how it had arrived, and if there were any issues to contact us for a resolution. If you still need further assistance, please follow up with our team and we'll be happy to assist.

Thumbnail of user ashleyb630
1 review
7 helpful votes
February 8th, 2020
Verified purchase

I did not like either of the desserts ordered. The Killer Brownies were awful. My group had 1 bite and threw them out. They just didn't taste like brownies at all. They had a very strange taste and texture. The Gotta Have S'mores were almost there, but were very dry and felt a little overdone. By the 2nd day, they were way too hard to eat.

Thumbnail of user lisaw2514
1 review
2 helpful votes
June 22nd, 2022
Verified purchase

After placing an order for a Birthday gift and selecting the day of delivery I did not receive the package. It was delayed over 5 days after leaving the manufacturer and perishable and Goldbelly says it's out of their hands once its shipped, then who is responsible? I'm out significant amount of $$ and received a spoiled gift. ORDER AT YOUR OWN RISK since Goldbelly does no standby anything

Products used:
Pickles

Service
Value
Shipping
Returns
Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

Hi Lisa,

Thank you for your review. It looks like our team of agents was able to assist you with some resolutions to make this right. Thank you for reaching out to us to support for this issue.

Thumbnail of user chrisb1550
1 review
1 helpful vote
June 27th, 2020

I ordered a cake for a friend's birthday. The cake arrived 5 days later than the estimated delivery and was completely smashed. I contacted the company and they would not issue a refund.

* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jamesf2815
1 review
2 helpful votes
February 18th, 2022

The cheese container for my cheese steaks broke open in delivery. They will refund the cheese but as for the ruined CHEESE steak sandwich I'm out of luck. I would have never paid 78$ for steak and bread sandwiches. Profits over service, keep away from them

Tip for consumers:
Don't use this site

Products used:
Cheessteaks from Pat's

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

Thank you for your feedback. It looks like a team member has further assisted you with this order. As the rest of your order arrived on time and in good shape, we're unable to fully refund your order, as only one portion of the order came damaged. In addition, we've also sent over a $15 coupon code to use towards a future order. We appreciate your patience while we worked on this issue!

Thumbnail of user dlw5
1 review
13 helpful votes
June 12th, 2020

I was so excited to treat my family with a deli dinner from Wexler Deli in LA to include corned beef, pastrami, turkey, Cole slaw, Russian dressing. Arrived in large box with food in an aluminum thermal bag that had not been sealed. The food had fallen out of the bag and was loose in box. Two very small cold packs were warm. Would you eat warm meat and Cole slaw? We wouldn't to we dumped it.

We get a weekly meal delivery of fresh food that takes three days of shipping. Always arrives properly sealed with large cold packs and very cold. So it can be done. Just not by Gold Belly and Wexler Deli

Thumbnail of user alexanders283
1 review
0 helpful votes
July 28th, 2020
Verified purchase

Delivery arrived at dinner time which was perfect. The meal was delicious and very easy to prepare.

Thumbnail of user kaiw20
1 review
1 helpful vote
June 12th, 2020
Verified purchase

I've been ordering from Hancock Gourmet Lobster for years. I never had trouble until Goldbelly took over. So, what went well was that my son finally got the lobster.

Thumbnail of user stevenr1122
1 review
0 helpful votes
July 23rd, 2021
Verified purchase

Everything I've ordered from Goldbelly has been as expected, and arrived on time. That gumbo from Commanders Palace tho. My happy place. Some stuff seems to be "sold out" and months later still hasn't come back like "prince st pizza", I wish they timed out the seller quicker so they restock or lose the listing. Shouldn't be sold out for half a year, that just means you stopped. But all in all, glad Goldbellys service is an option.

Tip for consumers:
It’s a good service to have when you have a craving. Still wish places would lose the listing if they stop shipping Goldbelly.

Products used:
Commanders Palace “Legendary seafood gumbo” and some lobster roll shack

Service
Value
Shipping
Quality
Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

Thank you so much for your feedback! We absolutely love Commander's Palace too!

Thumbnail of user channingw2
1 review
31 helpful votes
June 20th, 2020

Very dissatisfied and disappointed! I ordered the 3 pack pizza thinking I was getting it from Gino's East pizza. But that wasn't the case The pizzas are very small and it's also available in Aldi's grocery stores for $5.85. Total rip off for the Gino's East pizza. The marketing is misleading the item clearly did not come from Gino's East pizza.

Thumbnail of user eileenr80
1 review
2 helpful votes
June 21st, 2020
Verified purchase

Second order was well packed and came as described. (Haven't tried it yet.) When I finally heard back from customer service about first order, they offered to refund or replace that item, which was nice. I asked for a replacement, but fear I will be waiting for another extended period before I get a response.

Thumbnail of user nicoles552
1 review
16 helpful votes
March 25th, 2020

Ordered $114.00 worth of bagels, cream cheese and lox from Ess-a- bagel of NY through Goldbely.com. Package was delivered but the cream cheese container was opened and it looked like someone had helped themselves. The recipient of my order was grossed out and did not eat the rest. I contacted Goldbelly and they told me that they researched it with Ess-a-bagel. They said that the machine that puts the cream cheese in the container makes the cream cheese just look that way.? Lol. Even if this was the case - why do they think that's acceptable?

I asked for a refund and/or possibly another order from another bagel place. The eaten cream cheese put a appetite damper on the rest of the order. (yuck)

They said they would credit me for the cream cheese. I did not accept. I will not waste hours trying to bully them into making the right decision. I essentially just threw $114.00 out the window and was embarrassed in front of my friend (the recipient).

Sadly, I am not surprised at Goldbelly /Ess-a-bagel decision. Like many companies, they've decided that its more important to keep money in the short term rather than create long term relationships with their customers. Because of their decision I will not be ordering from them again, nor will I recommend them to anyone in the future.

The decision they made reflects the same attitude that brings down service- oriented businesses everyday.
At this rate, it will only a matter of time before they go under.

Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

Nicole,

Thanks so much for your order, and we appreciate you getting in touch to share some feedback. I’m very sorry that you were dissatisfied with your interaction with us - this certainly isn’t how we want our customers to feel. Our team has worked thoroughly on this issue with you, but I'm sorry you still feel your issue was unresolved.

Ess-A-Bagel has large batches of cream cheese that they place in these containers for shipment. I can assure you that the cream cheese has not been eaten out of. The tool that they use to put the cream cheese into these containers is a large knifelike tool, which would make this type of groove in the container. My sincerest apologies for the confusion here! We very carefully consider the appropriate resolution for each customer as a team, and hope you'll give us a try again.

Thumbnail of user betsyb91
1 review
1 helpful vote
August 4th, 2020
Verified purchase

Everything went as planned. I worried about sending a chocolate fudge cake to Arizona in 110 degree weather but it arrived intact!(In fact it was still frozen)

Thumbnail of user denniss1135
1 review
9 helpful votes
May 27th, 2022

An error on their website caused a duplicate order, they were notified immediately, but refused to credit the money back. They sent generic replies then refused to credit me for their error. I called them 4 times, emailed them for a week until they finally refunded me. Also, received a stale, tasteless, skimpy, and poorly filled cake that had been frozen for a very long time. Cakes Do lose flavor if frozen for many months or it was tasteless before being frozen. It didnt look anything like the picture they showed, that is called false advertising and is against the law. It didn't have ANY flavor and I threw it in the garbage. I have filed a claim against them as they refuse to credit me for the defective cake. I would never order from them again.

Tip for consumers:
Don't use this site, no resolutions for bad merchandise.

Products used:
None, threw cake away, not safe to eat.

Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

Hi Anne,

We're sorry for your experience here. We did look into this order, and two separate orders were placed. As the shop had already prepared and shipped these orders, we were not able to cancel one of them. As a one time courtesy, we did credit you for the cake you sent us back. However, we are unable to credit you for the first order that was intended, as the shop successfully shipped and provided the service as rendered. Thanks for your feedback, we do hope you give us a try again.

Thumbnail of user tt272
1 review
2 helpful votes
August 20th, 2022
Verified purchase

Ordered cheesesteaks and, when the food arrived, the ice was melted and the food was spoiled, soggy, and warm. You basically pay ridiculous prices for food only for it to arrive spoiled and no opportunity to secure a refund.
So many obviously fake reviews to inflate their rating (and I can prove it).

Tip for consumers:
Don't use it. Terrible customer service.

* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

Please reach out to our support team at support@goldbelly.com. We'd be happy to assist!

Thumbnail of user allisonf91
1 review
1 helpful vote
August 5th, 2020
Verified purchase

Delivery was delayed so I wonder when the sloppy joe sandwich was made and how long in transit?

Thumbnail of user patriciae406
1 review
10 helpful votes
September 6th, 2020

Chocolate Mousse cake was damaged. Cake top was smooshed onto plastic wrap leaving a hole in top. Also cake was not cold but warm. For amount of money spent for cake & shipping, greater care should have been taken for product to arrive in pristine condition. Expressed my concern with Goldbelly & awaiting their reply. Won't order again!

* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shannonw153
Shannon W. – Goldbelly Rep

Hi there,

Thank you for this feedback. We do regret to see the damaged that occurred in the delivery of your order. We're always combatting those warm summer temperatures and bettering our packaging practices to see that this happens less often. We appreciate you allowing us to reship this order for you, and we hope it was enjoyed much more the 2nd time around!

Thumbnail of user barbaranneh
1 review
0 helpful votes
August 14th, 2020
Verified purchase

From start to finish- everything was great! The carrot cake arrived on time, in perfect condition, and I'm told it was delicious!

Thumbnail of user keiths543
1 review
7 helpful votes
December 1st, 2020

My BBQ from Mighty Quinn's was shipped on Thursday with a Friday ETA. No delivery on Friday and no updates from Goldbelly. UPS tracker moved the ETA Monday before 9 p.m. Package has been sitting in Louisville for 3 days, Minimum of four days in transit for BBQ, for highly inflated prices. Not allowed to cancel orders... read the fine print. But don't worry. No delay in them charging your card. Never again. NO THANKS. Premise sounded good but a fail.

* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gregr389
1 review
1 helpful vote
February 13th, 2020
Verified purchase

The pieces of the little pies were delicious. The packaging for the pies was terrible. I thought they would be separated by partitions and protected. Instead they were loosely arranged in the box wrapped in paper. Only 2 of the 24 pies were intact. The other 22 were crushed and crumbled into multiple pie fragments.
The fragments tasted delicious. But, for the price of the order, I expected undamaged pies. Very disappointing.

* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ilanaw3
1 review
0 helpful votes
July 1st, 2020
Verified purchase

Order came on time and was packed well. I wasn't worried about spoilage and it was as described. The lobster itself was amazing... was pleasantly surprised at receiving full lobster tail and claw meat. Really delicious. If I'm ever in Maine I'll look you all up.

Thumbnail of user tifnin
1 review
0 helpful votes
July 29th, 2020
Verified purchase

Cake was delivered on schedule. Thawed it in the refrigerator-was moist and super sweet! Birthday girl loved it!

Thumbnail of user thomasm1538
1 review
0 helpful votes
June 13th, 2020
Verified purchase

Cake was good, but took too long to deliver. 4 days from Pa to OH? Ice all melted and anxiety all around for sender and recipient as to whether or not product spoiled en route. Unlikely to order again due to these issues.

Thumbnail of user kuldeepa
4 reviews
3 helpful votes
April 16th, 2024

Best customer service, all around lovely product, would definitely purchase from here again! Buying gets easier when there are professional experts to help in choosing the right product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelan215
1 review
0 helpful votes
August 5th, 2020
Verified purchase

Loved the freshness of the crab claws. They were a delicious treat for our 40th anniversary and we had a blast cracking them open.

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From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

Business History

Goldbely launched in 2012 and went through San Francisco based based Y-Combinator. We have been named one of Time Magazine's Top 50 Websites and received numerous accolades over the history of our business. We are an A+ Better Business Bureau accredited business- you can view our page here: http://www.bbb.org/greater-san-francisco/business-reviews/gourmet-shops/goldbelycom-in-san-francisco-ca-459441

Company Representative

Thumbnail of user joelg21
Melissa D.
Head of Customer Happiness
Typically responds within 29 days

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