From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Customer Service answered my questions rather quickly before I received my order.
I have used you for the past couple of years but this delivery was sub par and left me a little embarrassed to use the flowers for my fundraiser.
Dear Stacie,
We are very sorry that the flowers of your order didn't meet your expectations and we wish you had contacted us as soon as you received your order on June 11 and 12 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of your order so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative as you have done in the past Our team is at your service and happy to assist!
I was so pleased with my order! It arrived on time and in perfect condition! I gave your name to several people at our event. Thank you!
Thank you so much for your kind words! We love that your order arrived on time and in perfect condition. We appreciate you recommending us to others and are glad to be part of your event. Looking forward to serving you again!
These centerpieces arrived in beautiful condition and looked just like they did on the website. They were beautiful centerpieces for my party! I will definitely order from you again.
Thank you so much for your review, Angel! We're happy the magenta wedding centerpieces arrived beautiful and were perfect for your party. We look forward to serving you in the future!
I love your product. All flowers arrived on time, as planned. Everything was meticulously packed for incredible quality! Attention to detail and pride in your product is definitely evident. My only concern was that I was only able to communicate with you through email. I almost didn't order because of this. I struggled with the decision to order for months! But I finally did order, and I am thrilled with your flowers. I would recommend you to anyone!
Thank you so much for your wonderful feedback, Rachelle! We're glad you loved our flowers and they arrived on time for your event. We apologize for any inconvenience with communication, your feedback is important to us. If you need assistance in the future, please don't hesitate to reach out via chat or email. We appreciate your recommendation and thank you for choosing GR!
Beautiful, arrived on time will order again. Just as described
Thank you for your review! We love that your flowers arrived on time and met your expectations. We look forward to serving you again.
Very upset with my purchase for my anniversary, rose did not stay fresh for more than one full day!
Dear Angus,
Thank you for reaching out to us.
We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico
The flowers were beautiful, assortment of colors was excellent. I could smell the roses.
We're glad you enjoyed the beautiful flowers and their fragrance. Thank you for your feedback and for choosing GR!
The roses arrived right on time and still look beautiful five days later. I was very glad that your website was so easy to use.
Thank you for your feedback! We're glad you found our website easy to use. We aim to deliver your roses on time and appreciate your kind words. If you need assistance, please feel free to reach out. We're at your service.
I found your website very easy to use and look forward to receiving the roses.
Easy to order! Flowers arrived on time! They look different than in the photos and I opened the box immediately so it wasn't that they were outside dying.
Dear Christiana,
Thank you for reaching out to us.
Flowers may arrive slightly dehydrated due to the long journey from South America, but do not panic! With appropriate care, you can bring them back to looking great within the next 12 hours.
Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html
Please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. For example, white roses have green or brown guard petals. You may remove them once the flowers start to bloom. Watch this video to learn more about guard petals: https://www.youtube.com/watch?v=gz4hGnDVhYc&feature=youtu.be
If your flowers still appear wilted or dehydrated, please provide pictures and we will be glad to discuss further.
Best regards,
Federico
Easy to order. Product not so great. Was delivered on time. No care instructions included.
Thank you for your feedback, Tina. We're glad the order process was smooth and delivery was timely, but we're sorry to hear about the product quality and missing care instructions. You can always reach out to our customer service team so we can help you with anything you need and, we invite you to check our Flower Care tips available at the following link: https://globalrose.com/flower-care Thank you for choosing GR.
Nice flowers, but they were a day late. And when they arrived they were dried out and some of them were wilting a little already.
Dear Luke,
Thank you for your order and for reaching out.
We are very sorry the order was delayed by one day.
Flowers may arrive slightly dehydrated due to the long journey from South America, but do not panic! With appropriate care, you can bring them back to looking great within the next 12 hours.
Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html
Please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. For example, white roses have green or brown guard petals. You may remove them once the flowers start to bloom. Watch this video to learn more about guard petals: https://www.youtube.com/watch?v=gz4hGnDVhYc&feature=youtu.be
If your flowers still appear wilted or dehydrated, please provide pictures and we will be glad to discuss further.
Best regards,
Federico
Overall the experience was good! Would definitely reorder with them! The service was phenomenal!
It's great you had a good experience and enjoyed our service. Thank you for your kind words and we look forward to serving you again!
Ordering was extremely easy and the order arrived on time.Everyone that has seen the roses
Has said how beautiful they are.
Thank you for choosing us for such a special occasion! We're glad the roses were a hit. Wishing you many more happy anniversaries!
My order arrived the day it was expected. The flowers were packaged well and I'm happy with the order.
Thank you, Heather, for your review! We're glad your order arrived on time and met your expectations. If you need anything else, feel free to reach out. Enjoy your flowers!
Products take longer in arriving to your home making product older when they arrive.
Dear Sharon,
We are very sorry about the delay of one of your packages.
Please note that at the time of purchase, we recommend scheduling the delivery date 2 or 3 days before any special event to allow flowers to bloom and to manage unexpected courier service delays. Once the items are added to your shopping cart we inform you that Credits or refunds will not be issued if orders are delivered 1 day later than the scheduled date.
Nevertheless, we are happy to know that your fillers were delivered on Thursday6/13/24 at 10:30 AM within our commitment time under the FedEx tracking number 744246947487.
Enjoy your blooms!
My flowers arrived on time and they are so pretty! Literally couldn't have asked for better flowers for my wedding! Thank you all so much!
Thank you for your lovely review! It's great your wedding flowers arrived on time and were perfect for your special day. Congratulations and best wishes! If you need anything else, we're here for you.
The flowers arrived right on time. They are beautiful! Put them in water and and they are opening and will be perfect for the event we are planning.
Thank you for your wonderful review! We're happy your flowers arrived on time and are blooming beautifully for your event. Your satisfaction is our greatest reward. If you need any further assistance, we're here to help. Enjoy your event!
My 30 white hydrangeas arrived on time and all in perfect condition. Very beautiful and well packaged. I'm impressed!
Thank you so much for your review, Celeste! We're glad your hydrangeas arrived on time and in perfect condition. Your satisfaction is our top priority. If you need anything else, please don't hesitate to reach out. Enjoy your flowers!
I Ordered 40 roses for 40 years sometime last week, for delivery Monday 6/10. Process was as smooth as could be! Delivery arrived 10:30 am Monday 6/10.
They we (and still are!) beautiful. We DEFINITELY got our money's worth! A couple of them are starting to pass their prime, but every day we have them is a good day. I expect we'll make it a least a week before they're all gone.
Highly Recommended!
Thank you for sharing your experience, Andy! We're honored to have been a part of your 40th wedding anniversary celebration. We love to know that you found the process smooth and that the roses arrived on time and beautifully. We appreciate your recommendation and wish you many more wonderful years together!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We're glad our customer service team could assist you quickly. If you have any questions or need further assistance, don't hesitate to reach out. We appreciate your support!