From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I don't know if I would buy flowers from this business again. Box arrived open, flowers were dry looking, 9 flowers without net and dead, and the stems were brown about to die. Didn't get to use them on my event. Had to buy from local vendor.
Flowers were shipped in good time and were healthy upon arrival. A percentage of the dahlias did not recover from shipping, but they are a temperamental floral anyway.
Thank you for your feedback and understanding! We're glad you had a great experience overall and appreciate your patience with the dahlias. If you need assistance or have questions, please let us know we're always here to help!
The flowers were beautiful upon arrival but I had to change the water everyday because it became cloudy and black everyday, even with using the persevative package. Not all the buds opened before the flowers died and they lasted about a week
Dear SAW,
Thank you for reaching out to us.
We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to discuss further. Can you please confirm how many stems arrived in bad shape and provide pictures of all stems that need our attention?
We look forward to hearing back from you. Your feedback helps us improve our services, and we appreciate your cooperation.
Best regards,
Federico
Had to purchase more from local vendor.
To Whom This May Concern:
We have been consistently satisfied with the flowers from your company for various events. However, our most recent shipment (delivered on 9/4) arrived with a damaged box and many of the flowers were wilted or bent. Given that this is not the standard we are accustomed to, we are reaching out to seek a resolution. We appreciate your assistance and look forward to your response.
Dear LEESA,
Thank you for being a valued customer.
I'm truly sorry to hear about your unfortunate experience with your order. Please accept our sincere apologies.
To assist our team in resolving your concerns, please provide pictures of the items that require our attention as mentioned in our claims policy. You can send us an email to claims@globalrose.com
We appreciate your cooperation in helping us rectify this unfortunate experience for you.
We greatly value your feedback and will use it to improve our services.
If you have any further questions or require additional assistance, please feel free to reach out to us. We are here to help.
Best regards,
Federico
Beautiful. 200 white and pink carnations. In time for our đź’Ť
Thank you, Cathy, for your lovely review! We love that the carnations were perfect for your special occasion. Congratulations on your wedding! We're honored to have been part of your celebration. If you ever need more blooms, we're here for you!
My sister received her flowers and said they were beautiful, but she did not receive the card that we sent along with it. Also, if you plan on getting 50 roses or more, I wouldn't buy the vase because my sister said she had to use to because they couldn't fit.
Dear Alexis,
Thank you for reaching out and for your order.
We reviewed your order and realized no message was added to the order.
We believe the message wasn't saved when you wrote it at the checkout since you'll need to click on the save message button.
Regarding the vase, unfortunately, that is the biggest vase we can ship along with the flowers while ensuring it arrives undamaged.
We apologize if there was any confusion regarding this, however, we are glad your sister enjoyed the flowers.
Best regards
Claims department
All fine, I recommend using that service. The roses was fresh and good condition, delivery in time
Thank you, Olga! We're glad everything met your expectations. We appreciate your recommendation and look forward to serving you again!
Delivery was easy and all the flowers looked amazing at arrival. They also held so well for our event and in the summer heat as well. Will recommend for sure.
Thank you, Ed! We're happy to hear the flowers looked amazing and held up well for your event. Your recommendation means a lot to us. Looking forward to serving you again soon!
I did not receive the message the digital message that was wrote for me
Thank you for bringing this to our attention. We are so sorry that our team missed the note for your flowers which would've made your experience with us so much better. Please accept our apologies. Rest assured, the flowers were diligently prepared and sent with love. We hope their beauty brought lots of joy and helped convey the message you intended. Thank you for your kind understanding and we hope to serve better next time.
I always use Global Rose for birthdays and anniversaries. They have the most gorgeous roses.
Thank you for your kind words and loyalty, Jess! We're happy to be part of your special celebrations with our gorgeous roses. We look forward to serving you again for future birthdays and anniversaries!
Delivery schedule is critical. I've been using Global Rose for a few years...NEVER missed a chosen delivery date. And almost without exception every individual stem is fresh.
Thank you, Becky, for being a loyal customer and trusting us with your special deliveries! We love to consistently meet your expectations. Your satisfaction with our service and fresh stems means the world to us. We can't wait to continue delivering smiles your way!
Delivery date was exactly as requested, and the flowers are lovely.
Thank you for your wonderful feedback! We're glad the flowers arrived on time and met your expectations. We look forward to being part of your future floral needs.
I was pleased with my flowers & greenery, with one exception, my hypericum was half dead, but everything else delivered right on time & was beautiful!
Dear Julie,
We are happy to know that you loved your roses and greenery. However, we are very sorry that your order of Hypericum didn't meet your expectations and we wish you had contacted us as soon as you received your order on August 28 so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the quality of the Hypericum so we could have sent you a replacement as soon as possible.
We kindly remind you that our customer satisfaction is our number one priority and you can always reach us within the first 24 hours of receiving your product and providing photos at claims@globalrose.com or through our live chat and speak with a live representative. Our team is at your service!
They give you a heads up when everything has shipped and everything shipped right on time and it was BEAUTIFUL! BABYS breath was FAR better than the Costco ones I had ordered before this so I'm glad the bulk of my flowers came through this company directly.
Thank you, Katherine! Hearing that our Baby's Breath exceeded your expectations makes our day! We can't wait to continue providing you with beautiful blooms.
Great service and packaging. Package arrived on time and all roses and buds were intact.
Thank you, Marisa! It's great hat your roses arrived beautifully and on time. Your satisfaction with our service and packaging means a lot to us. Looking forward to serving you again!
I ordered 99 pink roses they came exactly when they said they would. They required a little work to set up but were packaged well and were fresh. Will order again.
Thank you for your review! We're glad the roses arrived as expected and were fresh. We appreciate your feedback on the setup and look forward to providing you with more beautiful blooms in the future!
I always order my roses from global rose. I live in Hawaii and they always arrive when expected. The quality is always exceptional and they last over a week, so I know they're fresh! Thank you for quality, affordable roses. You will continue to be my "go to" for all things floral. Mahalo!
Thank you so much, Shawnie! We love that our roses consistently meet your expectations and last long. Your loyalty means a lot to us, and we're honored to be your "go-to" for floral needs. Mahalo for your kind words!
Love these roses.
A bunch came with brown, somewhat crushed tips.
Dear Susan,
Thank you for reaching out to us.
We are truly sorry about the quality issues you experienced. Your satisfaction is of the utmost importance to us, and we want to make things right.
To help us better understand the situation and find a suitable resolution, we kindly request that you provide us with pictures of the affected items as per our policy. This will enable us to investigate the matter thoroughly and address it accordingly. We genuinely want to ensure that you have a positive experience with our flowers.
Kindly note that upon arrival, some fresh flowers may appear dehydrated due to the long journey from South America. However, with proper care, they can regain their vitality within the next 12 hours. We recommend trimming the stems by approximately ½ inch and placing them in clean, room temperature water with the provided flower food. Our flower care tips, available at https://globalrose.com/flower-care.html, can provide you with more detailed instructions to keep your flowers looking fresh and beautiful.
If, despite following our flower care instructions, your flowers still appear wilted or dehydrated, please inform us directly so that we can address your concerns immediately and find a suitable solution.
Thank you again for bringing this to our attention. We appreciate your understanding and patience as we work towards resolving this issue. Please feel free to contact us with any additional information or questions you may have. We are here to assist you in any way we can.
Best regards,
Federico
These roses came on the day they were expected to be delivered and when fully bloomed were absolutely beautiful. Perfect flowers to add to our wedding table decor.
Thank you, Kayla! We're glad the roses were perfect for your wedding decor and arrived as expected. Congratulations on your special day, and we're honored to have been a part of it. Looking forward to serving you again!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elizabeth,
Thank you for reaching out to us.
We are truly sorry about the quality issues you experienced. Your satisfaction is of the utmost importance to us, and we want to make things right.
To help us better understand the situation and find a suitable resolution, we kindly request that you provide us with pictures of the affected items as per our policy and let us know what happened. This will enable us to investigate the matter thoroughly and address it accordingly. We genuinely want to ensure that you have a positive experience with our flowers.
Thank you again for bringing this to our attention. We appreciate your understanding and patience as we work towards resolving this issue. Please feel free to contact us with any additional information or questions you may have. We are here to assist you in any way we can.
Best regards,
Federico