• GlassesShop

GlassesShop

Overview

GlassesShop has a rating of 2.4 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GlassesShop most frequently mention customer service, full refund, and new pair problems. GlassesShop ranks 36th among Eyeglasses sites.

  • Service
    114
  • Value
    114
  • Shipping
    117
  • Returns
    55
  • Quality
    112

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 28.6%
Positive
4
Neutral
0
Negative
10
89
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, really nice glasses and they honored their satisfaction guarantee policy.

Critical highlights

No critical highlights yet

How would you rate GlassesShop?
Top Positive Review

“Fast glasses”

Candice R.
12/27/23

Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!

Top Critical Review

“Poor customer service and poor product”

Dominick S.
4/13/24

Contacted Glassesshop after ordering my pair of sunglasses that only lasted 5 months with minimal use they started bubbling and i was being nice contacting them to see if they would help me out to continue buying glasses from them and they wouldn't budge with there 30 day warranty garbage when all they make is not good quality for higher pricing. Going to take my business back to Costa del mar where they always had treat me right with proper warranty and customer service.

Reviews (403)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90)
Thumbnail of user candicer134
1 review
0 helpful votes
December 27th, 2023

Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!

Products used:
Eyeglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review. We sincerely apologize for the inconvenience that may have caused you. One of our agents will reach out to you through email or phone soon and help resolve the issue for you. Will you please recheck and feedback to us as soon as possible? Much appreciate your understanding on this matter.

Thumbnail of user hezzag
1 review
0 helpful votes
April 23rd, 2023

There are lots of great frames to choose from and they have a buy one get one deal so I got two pairs of glasses for the price of one and I'm so happy about that! I ordered the Laura in Crystal and they are GORGEOUS. I also ordered Edwina in the green and the color was softer than I expected and so I was able to reach out to customer service and have them switched out quickly and efficiently. I chose new frames and they got me set up straight away!

Products used:
Laura frames, Edwina frames

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your support and review.

Thumbnail of user brandyj126
1 review
4 helpful votes
June 12th, 2023
Verified purchase

Wow! I know this is going to sound cheesy but I never had such an easy experience ordering glasses. I'm super happy. The quality is better than the glasses I purchased at my local eye doctor and 1/4 of the cost. I can actually see now. The quality and service has been exceptional. I was hesitant to order online but I will be using these guys from now on.

Tip for consumers:
Wow! I know this is going to sound cheesy but I never had such an easy experience ordering glasses. I'm super happy. The quality is better than the glasses I purchased at my local eye doctor and 1/4 of the cost. I can actually see now. The quality and service has been exceptional. I was hesitant to order online but I will be using these guys from now on.

Products used:
Glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your support and review. We're grateful to have you as our valued customer.

Thumbnail of user bellac103
1 review
0 helpful votes
March 10th, 2023
Verified purchase

The glasses are good with classic and beautiful design. The customer service replied to my questions always very quickly. I like the website. Will come back to shop later!

Tip for consumers:
Just choose the expedited shipping method if you want the package to arrive quicker!

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennifers4089
1 review
0 helpful votes
April 7th, 2022

The ordering was easy, the first pair I got was progressive - which I've never worn before - and it turns out they gave me a massive headache. I asked for an exchange and they sent standard bifocals for only a delivery charge of $5.95.
Excellent customer service, really nice glasses and they honored their satisfaction guarantee policy. Highly recommended!

Tip for consumers:
It takes a little while to get them but it’s worth the wait

Products used:
Glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Jennifer,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user amberw932
1 review
0 helpful votes
May 9th, 2023

Last month, I noticed this website and tried to shop a pair of RX sunglasses for my holiday. The customer service is very considerate and helpful for my first online eyewear shopping, I placed the order easily. Today I got my sunglasses and very satisfied. Can't wait to wear them during my summer trip!

Tip for consumers:
Affordable online eyewear website

Products used:
Sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user anb28
1 review
0 helpful votes
April 17th, 2023

I've ordered glasses from this site three times now.
The quality is consistent every single time. They last really long also I've been wearing them for about a year and they're still very good.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your support and review.

Thumbnail of user scotc28
1 review
1 helpful vote
March 4th, 2022
Verified purchase

This is the third set of 2 pairs of glasses I have purchased from Glassesshop.com. Nothing but great service and quality frames and lenses every time. Trust me you will be pleased and the price - what a relief from retail! The whole process is well managed and professional. On my last order I made a slight mistake on my prescription input. They noticed the discrepancy, paused the order to clarify with me and once corrected, processed the order quickly. I am a more than satisfied customer!

Tip for consumers:
You are going to enjoy the experience and the result!

Products used:
New prescription glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Scot,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user aliciak231
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Today I got my package from the website and it turns out to be better product compared with the several websites I have shopped before!

Tip for consumers:
You can use their home try on project first! It will help you choose the your favorite frame

Products used:
A pair of prescription glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review.

Thumbnail of user susannaj10
1 review
1 helpful vote
February 2nd, 2021
Verified purchase

First time ordering glasses online and I was so nervous! After going to multiple sites I decided on GlassesShop and so glad I did. They are amazing! The glasses are gorgeous and the prices are very affordable. I'm at 9 pair right now from them and ready for 2 more, I can't stop ordering! Check out their Facebook page and you'll see what I mean. It's not just me, they are highly approved by lots of people. You won't be disappointed!

Susanna Juarez

Tip for consumers:
They have pretty fast shipping, right under 2 weeks and they give you points for reviewing the glasses and on their Facebook page for posting pictures of the glasses. You can search for the frame you’re interested in to see if someone has a pic of themself wearing the glasses. There are just a lot of extras with ordering from them. Giveaways and points, etc. it makes it easy to keep buying with all the points you can collect. I love the place, literally nothing bad I can think of.

Products used:
Eye glasses

Service
Value
Shipping
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Susanna,
Thank you so much for your support and the detailed review.
Have a nice day!

Thumbnail of user veronicam254
2 reviews
0 helpful votes
April 5th, 2022

I love the fact you can try them on virtually. Excellent communication. I love them so much I bought prescription sunglasses as well. Had my eye doctor check the prescription it was perfect. What more do you need. Basically a 1/3 of what I would've paid for one pair I got two.

Tip for consumers:
Try on their suggestions virtually.

Products used:
Prescription glasses and prescription sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Veronica,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user camilliam2
1 review
1 helpful vote
December 6th, 2021
Verified purchase

GlassesShop has excellent customer service, and a very generous points system. There's a little something for everyone in their selection of glasses, which mostly seems to specialize in conventional and low-key styles, but also offering a few edgier/adventurous styles. The glasses I chose are comfortable and good for everyday wear. I had no issues with the quality or prescription.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Camillia,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user leannek59
1 review
0 helpful votes
January 13th, 2023

Second pair from this site and I freaking love em. I love the fit, I love the color. I've gotten so many compliments on them, and they fit perfectly!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Leanne,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user sullas
1 review
0 helpful votes
March 4th, 2023

I just placed an order with the attitude of giving it a try but it amazed me totally! Low price but high quality. I will love the crystal blue light glasses forever from Glassesshop!

Tip for consumers:
A good website with quick responses

Products used:
A pair of Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Thank you for your review

Thumbnail of user martinal59
1 review
0 helpful votes
January 27th, 2023

I always bought my glasses on GS because the prices are very affordable and there's a wide number of frames. I completely recommend it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Martina,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user moj21
1 review
0 helpful votes
March 17th, 2021

Glassesshop... what can I say? I love this shop. The overall shopping experience is amazing. They've always gotten my prescription right each time. I was able to snag some lightweight frames that look gorgeous on me. Especially in champagne color. Wait time is usually 2 weeks for me when I purchase single vision lenses but it takes longer for blue block and other special coatings. I usually get the free index because my prescription isn't too high. The higher your prescription the higher index you'll have to choose which will cost more. They will recommend the proper index for you based on your prescription. That step is important because if you choose a low index when you should choose a higher one then your lenses will probably be very thick and sticking out of the frame. No one wants that. Anti reflection is definitely a must. The lenses will be clearer than reflective ones. You also won't get that harsh reflection of the light in your glasses when you take pictures(the frame at the bottom on the photo included doesn't have anti reflective coating but the ones above it does. You can tell the difference) PD or pupillary distance is also important. The best thing to do is call your optometrist and ask them for that. If that's not possible there are many sites that teach you how to measure it yourself. Please make sure to double check all of your info before check out because glassesshop is very limited in their response time. They are taking steps to boost their customer service but as for now just make sure that everything is to your satisfaction before ordering. Be sure to check out their deals before placing an order because you definitely don't want to miss out on any coupon codes. They have an ongoing bogo deal so check that out to get more for your buck. They have a referral program where you'll get an incentive for each person you refer plus a points program. Check it out.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Mo,
Thank you so much for your support and review!
We will try to do better in the future.

Thumbnail of user gertrudeh19
1 review
0 helpful votes
February 18th, 2021

Always a 5 stars product. I'm a repeat customer. I really like Glassesshop sunglasses because they are sturdy, fashionable, cool, well made, and great quality. I get a lot of compliments every time I wear them. The mirror ones are my favorite. Good sun protection. I'll keep buying more for sure.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Gertrude,
Thank you so much for your support and review!
Have a great weekend.

Thumbnail of user nut1
1 review
0 helpful votes
January 23rd, 2022

Super satisfied with the product and service. Friendly staff, super quick to answer questions. I bought the wrong type of lenses so they gave me points to buy a new one. If possible I would give them more than 5 star reviews. Recommended to buy

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Nu,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user leonardp146
1 review
1 helpful vote
November 3rd, 2020

My frustration finally ended.
After 3 attempts with a competitor to order sunglasses unsuccessfully after many calls
L and returns I was able to get a refund. My prescription was changed and an excuse given yet I could not see.
I found Glassesshop and received my eyeware with nicer frames, better price and best I can see.
I will definitely order again and recommend.
5 Stars

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Leonard,
Thank you for your support!
We will try to do better.

Thumbnail of user mabelb24
1 review
0 helpful votes
March 1st, 2021

Honestly I didn't have high expectations for these blue light block glasses. But I was wrong. They do what they're supposed to. And they're stylish too. I have transitioned into working from home and a result spends most of my 8 hours starting at a computer screen. These glasses have prevented eye strain, headaches, etc. I'm really glad I took the chance and bought these. I would recommend them.

Service
Value
Shipping
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Mabel,
Thank you so much for your support and review!
We will try to do better in the future.

Thumbnail of user theresah748
1 review
0 helpful votes
November 27th, 2021

First time buying a pair of glasses online and was very happy with my decision I made. Quick turnaround timeframe. Very affordable. Will be ordering my future glasses from glasses shop in the future.

Products used:
Glasses

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Theresa,
Thank you so much for your support and review!
Have a nice day.

Thumbnail of user larryr814
1 review
1 helpful vote
December 6th, 2022
Verified purchase

Glasses lost in the mail. Glassesshop sent me another pair add no charge. They worked to make it right. Problem was with USPS.

Products used:
GLASSES

Service
Value
Shipping
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Larry,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.

Thumbnail of user theas17
1 review
1 helpful vote
January 20th, 2021

JUST BUY THEM! The glasses are very nice and cute. There are so many different styles to choose from. I was really surprised about its good quality. It fits me very well. The price is affordable. Most important, the customer service is super nice and patient.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Thea,
Thank you for your support.
Wish you a happy new year!

Thumbnail of user sarar315
1 review
0 helpful votes
January 26th, 2021
Verified purchase

I have placed two orders for glasses and there will probably be many more in the future! My first order included 3 pairs of glasses. Two of which were progressive bifocals. These came to me in a reasonable time frame and were a good quality for the price. The lenses were perfect. I earned points toward a second order, so I purchased another pair that was a different style and got them for $25 (non bifocal). For that price, I can order different styles for different moods or outfits. I can't recommend them enough.

Products used:
4 pairs of glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Sara,
Thank you for your support.
Wish you a happy new year!

Thumbnail of user christinaj214
1 review
0 helpful votes
April 12th, 2021

I have bought 4 different types of blue light and these are the only ones I wear. The other ones are not flattering to my face and really yellow. I definitely feel the difference vs when I do not wear them. My eyes do not feel fatigued from looking at a computer screen now. Def. Recommend.

Thumbnail of user brigittew1
Glasses S. – GlassesShop Rep

Dear Christina,
Thank you so much for your support and review!
We will try to do better in the future.

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From the business

Buy prescription glasses online! GlassesShop offers various eyeglasses frames at big discount. High quality prescription eyeglasses sale for you. Free Shipping!

Company Representative

Thumbnail of user brigittew1
Glasses S.
Typically responds within 2 days

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