GlassesShop has a rating of 2.4 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GlassesShop most frequently mention customer service, full refund, and new pair problems. GlassesShop ranks 36th among Eyeglasses sites.
This company responds to reviews on average within 2 days
No critical highlights yet
Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!
Contacted Glassesshop after ordering my pair of sunglasses that only lasted 5 months with minimal use they started bubbling and i was being nice contacting them to see if they would help me out to continue buying glasses from them and they wouldn't budge with there 30 day warranty garbage when all they make is not good quality for higher pricing. Going to take my business back to Costa del mar where they always had treat me right with proper warranty and customer service.
Fast shipping, clarity with prescription. Had a problem twice and they fixed. Appreciate it, will be buying from them again!
Products used:
Eyeglasses
There are lots of great frames to choose from and they have a buy one get one deal so I got two pairs of glasses for the price of one and I'm so happy about that! I ordered the Laura in Crystal and they are GORGEOUS. I also ordered Edwina in the green and the color was softer than I expected and so I was able to reach out to customer service and have them switched out quickly and efficiently. I chose new frames and they got me set up straight away!
Products used:
Laura frames, Edwina frames
Thank you for your support and review.
Wow! I know this is going to sound cheesy but I never had such an easy experience ordering glasses. I'm super happy. The quality is better than the glasses I purchased at my local eye doctor and 1/4 of the cost. I can actually see now. The quality and service has been exceptional. I was hesitant to order online but I will be using these guys from now on.
Tip for consumers:
Wow! I know this is going to sound cheesy but I never had such an easy experience ordering glasses. I'm super happy. The quality is better than the glasses I purchased at my local eye doctor and 1/4 of the cost. I can actually see now. The quality and service has been exceptional. I was hesitant to order online but I will be using these guys from now on.
Products used:
Glasses
Thank you for your support and review. We're grateful to have you as our valued customer.
The glasses are good with classic and beautiful design. The customer service replied to my questions always very quickly. I like the website. Will come back to shop later!
Tip for consumers:
Just choose the expedited shipping method if you want the package to arrive quicker!
Products used:
Glasses
The ordering was easy, the first pair I got was progressive - which I've never worn before - and it turns out they gave me a massive headache. I asked for an exchange and they sent standard bifocals for only a delivery charge of $5.95.
Excellent customer service, really nice glasses and they honored their satisfaction guarantee policy. Highly recommended!
Tip for consumers:
It takes a little while to get them but it’s worth the wait
Products used:
Glasses
Dear Jennifer,
Thank you so much for your support and review!
Have a nice day.
Last month, I noticed this website and tried to shop a pair of RX sunglasses for my holiday. The customer service is very considerate and helpful for my first online eyewear shopping, I placed the order easily. Today I got my sunglasses and very satisfied. Can't wait to wear them during my summer trip!
Tip for consumers:
Affordable online eyewear website
Products used:
Sunglasses
I've ordered glasses from this site three times now.
The quality is consistent every single time. They last really long also I've been wearing them for about a year and they're still very good.
Thank you for your support and review.
This is the third set of 2 pairs of glasses I have purchased from Glassesshop.com. Nothing but great service and quality frames and lenses every time. Trust me you will be pleased and the price - what a relief from retail! The whole process is well managed and professional. On my last order I made a slight mistake on my prescription input. They noticed the discrepancy, paused the order to clarify with me and once corrected, processed the order quickly. I am a more than satisfied customer!
Tip for consumers:
You are going to enjoy the experience and the result!
Products used:
New prescription glasses
Dear Scot,
Thank you so much for your support and review!
Have a nice day.
Today I got my package from the website and it turns out to be better product compared with the several websites I have shopped before!
Tip for consumers:
You can use their home try on project first! It will help you choose the your favorite frame
Products used:
A pair of prescription glasses
Thank you for your review.
First time ordering glasses online and I was so nervous! After going to multiple sites I decided on GlassesShop and so glad I did. They are amazing! The glasses are gorgeous and the prices are very affordable. I'm at 9 pair right now from them and ready for 2 more, I can't stop ordering! Check out their Facebook page and you'll see what I mean. It's not just me, they are highly approved by lots of people. You won't be disappointed!
Susanna Juarez
Tip for consumers:
They have pretty fast shipping, right under 2 weeks and they give you points for reviewing the glasses and on their Facebook page for posting pictures of the glasses. You can search for the frame you’re interested in to see if someone has a pic of themself wearing the glasses. There are just a lot of extras with ordering from them. Giveaways and points, etc. it makes it easy to keep buying with all the points you can collect. I love the place, literally nothing bad I can think of.
Products used:
Eye glasses
Dear Susanna,
Thank you so much for your support and the detailed review.
Have a nice day!
I love the fact you can try them on virtually. Excellent communication. I love them so much I bought prescription sunglasses as well. Had my eye doctor check the prescription it was perfect. What more do you need. Basically a 1/3 of what I would've paid for one pair I got two.
Tip for consumers:
Try on their suggestions virtually.
Products used:
Prescription glasses and prescription sunglasses
Dear Veronica,
Thank you so much for your support and review!
Have a nice day.
GlassesShop has excellent customer service, and a very generous points system. There's a little something for everyone in their selection of glasses, which mostly seems to specialize in conventional and low-key styles, but also offering a few edgier/adventurous styles. The glasses I chose are comfortable and good for everyday wear. I had no issues with the quality or prescription.
Dear Camillia,
Thank you so much for your support and review!
Have a nice day.
I just placed an order with the attitude of giving it a try but it amazed me totally! Low price but high quality. I will love the crystal blue light glasses forever from Glassesshop!
Tip for consumers:
A good website with quick responses
Products used:
A pair of Glasses
Thank you for your review
I always bought my glasses on GS because the prices are very affordable and there's a wide number of frames. I completely recommend it.
Dear Martina,
Thank you so much for your support and review!
Have a nice day.
Glassesshop... what can I say? I love this shop. The overall shopping experience is amazing. They've always gotten my prescription right each time. I was able to snag some lightweight frames that look gorgeous on me. Especially in champagne color. Wait time is usually 2 weeks for me when I purchase single vision lenses but it takes longer for blue block and other special coatings. I usually get the free index because my prescription isn't too high. The higher your prescription the higher index you'll have to choose which will cost more. They will recommend the proper index for you based on your prescription. That step is important because if you choose a low index when you should choose a higher one then your lenses will probably be very thick and sticking out of the frame. No one wants that. Anti reflection is definitely a must. The lenses will be clearer than reflective ones. You also won't get that harsh reflection of the light in your glasses when you take pictures(the frame at the bottom on the photo included doesn't have anti reflective coating but the ones above it does. You can tell the difference) PD or pupillary distance is also important. The best thing to do is call your optometrist and ask them for that. If that's not possible there are many sites that teach you how to measure it yourself. Please make sure to double check all of your info before check out because glassesshop is very limited in their response time. They are taking steps to boost their customer service but as for now just make sure that everything is to your satisfaction before ordering. Be sure to check out their deals before placing an order because you definitely don't want to miss out on any coupon codes. They have an ongoing bogo deal so check that out to get more for your buck. They have a referral program where you'll get an incentive for each person you refer plus a points program. Check it out.
Dear Mo,
Thank you so much for your support and review!
We will try to do better in the future.
Always a 5 stars product. I'm a repeat customer. I really like Glassesshop sunglasses because they are sturdy, fashionable, cool, well made, and great quality. I get a lot of compliments every time I wear them. The mirror ones are my favorite. Good sun protection. I'll keep buying more for sure.
Dear Gertrude,
Thank you so much for your support and review!
Have a great weekend.
Super satisfied with the product and service. Friendly staff, super quick to answer questions. I bought the wrong type of lenses so they gave me points to buy a new one. If possible I would give them more than 5 star reviews. Recommended to buy
Dear Nu,
Thank you so much for your support and review!
Have a nice day.
My frustration finally ended.
After 3 attempts with a competitor to order sunglasses unsuccessfully after many calls
L and returns I was able to get a refund. My prescription was changed and an excuse given yet I could not see.
I found Glassesshop and received my eyeware with nicer frames, better price and best I can see.
I will definitely order again and recommend.
5 Stars
Dear Leonard,
Thank you for your support!
We will try to do better.
Honestly I didn't have high expectations for these blue light block glasses. But I was wrong. They do what they're supposed to. And they're stylish too. I have transitioned into working from home and a result spends most of my 8 hours starting at a computer screen. These glasses have prevented eye strain, headaches, etc. I'm really glad I took the chance and bought these. I would recommend them.
Dear Mabel,
Thank you so much for your support and review!
We will try to do better in the future.
First time buying a pair of glasses online and was very happy with my decision I made. Quick turnaround timeframe. Very affordable. Will be ordering my future glasses from glasses shop in the future.
Products used:
Glasses
Dear Theresa,
Thank you so much for your support and review!
Have a nice day.
Glasses lost in the mail. Glassesshop sent me another pair add no charge. They worked to make it right. Problem was with USPS.
Products used:
GLASSES
Dear Larry,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.
JUST BUY THEM! The glasses are very nice and cute. There are so many different styles to choose from. I was really surprised about its good quality. It fits me very well. The price is affordable. Most important, the customer service is super nice and patient.
Dear Thea,
Thank you for your support.
Wish you a happy new year!
I have placed two orders for glasses and there will probably be many more in the future! My first order included 3 pairs of glasses. Two of which were progressive bifocals. These came to me in a reasonable time frame and were a good quality for the price. The lenses were perfect. I earned points toward a second order, so I purchased another pair that was a different style and got them for $25 (non bifocal). For that price, I can order different styles for different moods or outfits. I can't recommend them enough.
Products used:
4 pairs of glasses
Dear Sara,
Thank you for your support.
Wish you a happy new year!
I have bought 4 different types of blue light and these are the only ones I wear. The other ones are not flattering to my face and really yellow. I definitely feel the difference vs when I do not wear them. My eyes do not feel fatigued from looking at a computer screen now. Def. Recommend.
Dear Christina,
Thank you so much for your support and review!
We will try to do better in the future.
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Thank you for your review. We sincerely apologize for the inconvenience that may have caused you. One of our agents will reach out to you through email or phone soon and help resolve the issue for you. Will you please recheck and feedback to us as soon as possible? Much appreciate your understanding on this matter.