Glamulet

Ordered a charm still not received and wasn't aware it was an outside the UK seller, so still waiting for my item and the tracking number is useless as its showing nothing on the whereabouts of my charm

They said I would be guaranteed delivery by Christmas but I still don't have it. It was a gift for my girlfriend. She had to go without a present on Christmas morning. Thanks very much glamulet. I have brought quite a few things from there but I will defo not be using you again. I have emailed and Facebooked them but nothing back

I had positioned the photo in the template charm where I wished it to be.
Someone took it on themselves to re-position the photo.
Although the finished project was very good, it was not the end product I was expecting or wanted!

I like all of the charms. My custom charm is nice but it has some odd spots or bubbles that is partially blocking the image I selected. But it isn't completely obscured so I still like it. But it isn't perfect so that's why I gave 4 stars.

Ordered at the beginning of the month for a x mas present and it still haven't arrived. At the end of the week I will be disputing the charge with my credit card company at the end of the week if it doesn't arrive.

I have been calling and emailing the Customer Service Hotline and email address. NOBODY is responding to my QUERY! I had paid for my order, please return my money if you don't deliver or just even update me with the current condition of my order. I tracked the order in the EMS site, there was no progress going on since Sept 28,2016 when I received an email about the shipment of my orders! I am so disappointed! GOSH!

Happy with the picture quality on the charm and with the communication and tracking service. I found postage quite steep personally and the box the charm comes in looks very cheap and not something I would want to give a gift in so will have to buy a box.

I ordered it on December 4 and it's now Dec 17 and I tracked my package and it's been sitting in Shanghai since Dec 10. This is supposed to be a memorable gift for my mom who lost her dog and now I'm very concerned I won't have it for Christmas. I really wish I had went with another company.

I have placed and order more than a week ago and I haven't received any information about my order. I have written to you three times and I haven't received any response. The tracking number that showed on the order receipt doesn't exist.

I returned 2 charms to the original shipping address to then get told they hadn't received them, many emails got sent saying they had not received them then I then sent proof that they had received them via Royal Mail tracked delivery and not herd a word since! 3 months on and still no refund! The company is a joke and out to rip people off! Do not buy! The charms looked cheap hence why I sent them back.

Hoping quality of items are ok? Have not received yet, was ordered December 4th. Tracking system not worth a darn. Not sure of quality of items yet being have not received after 19 days. Price seemed good.

Extra was paid for guaranteed delivery as it was an anniversary present.
It was late so no good as an anniversary present.
No refund was offered for the failed delivery date.
Poor comms and poor customer care

I am very pleased with the charms I recently purchased from Glamulet. They are very good quality. I paid the extra shipping charge because I needed my purchase to arrive quickly and I wasn't disappointed. I would definitely order again from this site.

I ordered this on Oct 8. Todays date is October 27 and I have not received my items. I have tried to track the package but I am unable to do so. The tracking site said it was in transit and that was on the 10th nothing else.

There was a guarantee of Pre Christmas delivery and I paid extra for delivery on that basis. It's 26th Dec and the goods have not arrived. I will be seeking a refund of delivery cost. Very dissatisfied.

The products looked great and arrived quickly but I wasn't expecting the $15 charge by DHL for duties. It would be great if that charge could be displayed ahead of time. If that is not possible atleast give an approximation so that the customer knows what to expect.

My only complaint is that the site needs to allow people to purchase items when the "free gift" included is out of stock... I tried purchasing a bracelet that came with a free charm that was out of stock, and I wasn't able to finish my order without taking the bracelet off of the order. Hopefully the site gets fixed because I'm sure there have been many sales lost because of that reason..