I ordered a photo charm for my mums 60th photo, and paid extra for faster delivery. Not only did the charm not arrive within the allotted time (missing my mums birthday) it arrived with cuts through the photograph and a scratch on the middle of it. Disappointed, I emailed Glamulet who then said they'd recreate the item and send it back out, after another long wait I received the charm only to find a good quality photo but on the gem side of the charm it was covered in glue which would not move. I emailed glamulet who simply told me to try and get the glue off. The offered no other assistance in ensuring I would receive the item I paid for in good quality. I will NEVER order another item from glamulet again. Two chances to get it right and poor customer service. Never again. Buyers beware.
I found the quality of the charms that fit my Pandora to be equally as beautiful as the Pandora Store charms. I was pleased with the order and it arrived in a timely manner. Will order more merchandise from Glamulet.
The item itself was ok, but the packaging and the price of shipping was very steep for what was actually delivered. I can definitely say I won't be using them again as the final product and service are nothing I couldn't find on somewhere like eBay.
Ordered bracelet and 2 charms, with one free. Charms are lovely, put one on bracelet, tried to put it on, it will not close. MAY order charms again, not bracelets. In addition, shipping says 5 items were sent, while 4 were ordered, and received. Not gonna bother trying to refund the bracelet from China, you get what you pay for.
I am from Canada and ordered off their Canadian website which stated free shipping. Once the order was placed and it was already on its way, I got a message from the shipping company stating I had to pay an extra $30 in fees in order for my parcel be delivered. Item was shipped from CHINA, and the company will not respond to any emails or phone calls.
Placed an order last week and then read some bad reviews on the web about the company and service while waiting for the delivery, the DHL tracking showed the goods was picked up from Shanghai which was quite a shock to me, it made me really worried to the point that I was thinking of cancelling the order, Luckily I didn't! I decided to give it a go and see what turns up, it arrived within 5 days and the charms didn't let me down, although they're a bit smaller than Pandora's, gifted the most beautiful charm to Mum and she really like it! A good shopping experience so far
I didn't receive any email that I ordered it so I thought it had not gone through.
But when I checked my bank.
You had took to payment out. I'm not happy as now I'm £60 down and I would like it back as. I don't even know if I'm receiving any. That I don't even want.
I will not be using you again.
The charms are beautiful. They were received in good time. I will continue to shop with Glamulet because the experience have been great and the products are beautiful. Everything that I have ordered is exactly as pictured and described. I have not been disappointed with their products, their mailing time, or their customer service.
I bought two bracelets last night (Sept. 13,2016) and was asked to complete a survey for a gift certificate. The survey vanished before I could complete it. Help! Is there anything I can do to complete or retake the survey for my Glamulet Gift?
Only negative - there is no one to talk to for questions, information, etc., unless I don't know how to do that. If there is a way please let me know. *******@aol.com, *******980
Thanks, Carol
I placed my order on 11/30 and received a quick acknowledgement of purchase. Subsequently I received the shipping notification information. However, when I click on the site to track the shipping, there is nothing listed beyond the 12/1 initial information. This is very frustrating.
Firstly, I ordered this stuff on the 20th of December, not the 23rd! Still haven't received it! Paid extra for guaranteed Christmas delivery which was a load of $#*!. Asked what the story was and the support staff were extremely unhelpful.
Bought a charm off them in November for a birthday present for my niece and was told I got a free bracelet. I got the charm and no bracelet, had to go and buy her a ring instead. I emailed them numerous times and got no response. Thanks for nothing and I'm stuck with a worthless charm and out of pocket for 30.As long as i live I'll never buy anything off them again or recommend them to anyone again.
A happy customer and satisfied and l love every charm that I have and I order for more charms for e and daughter in the near future. So I am very pleased with my order. And thank you for your business
I am so happy with my personalised pet charm it is very sentimental love it and it will mean a lot to sister whom birthday I purchased it for. The condition is perfect and the picture is of very high quality.
Today is December 28,2016 and the Glamulet product has not been delivered. Ordered from Glamulet Nov 26,2016. Given tracking number. According to the tracking number it has not left China YET! I would appreciate it if someone from Glamulet would answer my e-mails.
Easy website to order and quick delivery
Satisfied with the charms however not entirely satisfied with the photos in the charms. Very faint and unclear photo
Website promote a better clearer picture than what it delivers
I placed my order on Nov 29th. It shipped on Dec 1st and was supposed to arrive on Dec 5th. Today is Dec 18th and my order still hasn't arrived. When I track my package thru Glamulet and USPS there isn't any updated information. I am assuming it's lost. I am disappointed with Glamulet because i have tried contacting them via email 2 times and they haven't done anything. I am about ready to call my credit card company and dispute the charges.
On every occasion I inquired about the order not delivered, I received no reaction. The money is received immediately, but getting an order delivered has never been anything but a pain.
I will not deal with Glamulet again.
I will certainly not recommend Glamulet to anyone else.
Ordered a charm with a photo of my dead father's on. When it came back I couldn't believe what I was looking at.my dead father's face was so tiny his eyes were like the size of fullstops. 30 pound I paid for a piece of sh*t. Absolutely rubbish I can't put into words how angry I am. I'm bloody raging
I ordered on Nov. 25, and get track number on Nov. 26, shows it was shipped on Nov. 27. Today is Dec. 18, i tracked my order again, found it is still in shanghai(China), i don't think i can receive it(Canada). It is very awful.
Overview
Glamulet has a rating of 3.1 stars from 1,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glamulet most frequently mention good quality, photo charm and quick delivery. Glamulet ranks 319th among Fashion Jewelry sites.
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- UNION CITY, CA, United States
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Business History
Glamulet is considered a one-stop-shop for all your sterling silver needs. We carry all types of sterling silver, 14k to 18k Gold, to including chains, bracelets, murano glass, Cubic Zirconium, Mother of Pearl, marcasite, Gems and so much more. Our quality products are produced in the USA, Italy, China, Thailand, and Mexico.
Glamulet transformed diamonds into art and revolutionized modern jewelry design. With enduring optimism, new generations of Glamulet designers and craftsmen collaborate to create infinitely beautiful jewels of unsurpassed style.
From the legacy of the Hope Diamond and Sterling silver to the sparkle of the red carpet, Glamulet Jewlerys have become an icon of international glamour.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christiaan, we apologize for the inconvenience caused to you. Can you send an email to cs@glamulet.com, our customer service representative will assist you to solve it.