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  • Ginny's

Ginny's

Overview

Ginny's has a rating of 1.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ginny's most frequently mention customer service, credit report, and order anything problems. Ginny's ranks 336th among Kitchen sites.

  • Service
    27
  • Value
    27
  • Shipping
    24
  • Returns
    22
  • Quality
    27

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
1
Negative
9
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The worst customer service and will hang up in your face if don't want to listen to your complaints.
  • My credit report now shows that Ginny's write off the charges as bad debt!
How would you rate Ginny's?
Top Positive Review

“Thank you Ginny's”

Keywanna F.
7/4/20

I ordered my husband a personalized throw for father's day and he loves it, also a few months before that I purchased a pan set that came with a set of 5 glass bowls which were broken upon arrival I contacted customer service and the agent I forgot her name sent me a replacement set I love these bowls. Never been dissatisfied with a purchase and thanks to them my credit is rising as well.

Top Critical Review

“Joke of a company!”

William B.
3/22/23

I have been with them for a while now! I wanted to order something an they sent me a letter saying I had to make a down payment for them to send it, i had the credit available, but they still wanted a down payment out of the blue! This has never happened before! So even though it says on my account page I have plenty of credit, they still want a down payment! This comply is a joke an a bunch of liars! They just are some fly by nite company that wants to rip people off! Going to file complaints with the bbb, ftc also! False advertising! Bad company!

Reviews (177)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46) credit report (22)
Thumbnail of user bstraughan7
1 review
0 helpful votes
November 14th, 2023

The items that I have ordered from Ginny's have always arrived within a week of my order and always in excellent condition. It has always been a positive experience doing business with Ginny's.

Thumbnail of user keywannaf
1 review
16 helpful votes
July 4th, 2020

I ordered my husband a personalized throw for father's day and he loves it, also a few months before that I purchased a pan set that came with a set of 5 glass bowls which were broken upon arrival I contacted customer service and the agent I forgot her name sent me a replacement set I love these bowls. Never been dissatisfied with a purchase and thanks to them my credit is rising as well.

Thumbnail of user sandram1458
1 review
1 helpful vote
January 22nd, 2021

I have been ordering from Ginnys for a while now. Never had any problems. The items I order are great. Keep up the good work Ginnys.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dariced1
1 review
0 helpful votes
January 23rd, 2021

I have been dealing with Ginny's for years. They are an outstanding company. I have never had any issues. And when I had any problems or lost a part, they were quick to handle it.

Thumbnail of user aleetad
1 review
1 helpful vote
December 14th, 2020

I recently opened up an account with Ginny's. They cave me a pretty impressive credit limit. I ordered all of my Christmas presents from them and all of the presents have already arrived and are in perfect condition. I do find them to be a bit overpriced but the fact the monthly payments are so low makes up for it in my opinion. I am assuming most people don't get credit from them are like me and have had credit problems in the past so I'm just thankful they gave me the opportunity to rebuild my credit. I did have to contact customer service via email twice and got a prompt reply. So far so good with this company!

Thumbnail of user juanitat34
1 review
1 helpful vote
May 22nd, 2020

Yes... A lady called me to confirm my order. She was really nice and professional. Then I got a call from a Latasha this morning letting me know my order was shipped and arrival date and with who. Very nice customer service and very friendly. I will use Ginny again.

Thumbnail of user evelynv47
1 review
2 helpful votes
April 30th, 2020

I have been with them for a while and I haven't had a problem and I will continue to be with them there is people complaining that there products are expensive well don't try to get credit from them.

Thumbnail of user brandig6
3 reviews
7 helpful votes
August 13th, 2015

Prices are better than other places, just have to look! Low monthly payments and plenty of unique things! Thank you Ginny!

Thumbnail of user davidg509
1 review
3 helpful votes
April 9th, 2018

I guess I lucked out. Everyone that I spoke with were EXTREMELY nice. The shipping was VERY fast and the item was beautiful. Sorry that so many had a bad experience. I wanted to come by and share mine. I just wish that they reported to the credit bureaus.

Thumbnail of user erine19
Erin E. – Ginny's Rep

Thanks David! If there is anything we can do for you, let us know. Have a great day!

Thumbnail of user paulab72
2 reviews
13 helpful votes
July 18th, 2017

The Dome Oven is great. Cakes and Roasts cook perfectly.It is easy to set up and clean.It can cook and bake a lot of different recipes.

Thumbnail of user maries127
1 review
4 helpful votes
September 14th, 2017

I recently purchase a toaster and a sewing kit from Ginny's, and love both items. Every time I order something from this company; I expect the best and am never
Disappointed.
I love Ginny and will continue to purchase from them items I need for my house.

Thumbnail of user elizabethk79
3 reviews
41 helpful votes
November 30th, 2016

I finally broke down and called them about my account being frozen. The CSR that I spoke to explained that they had frozen my account to protect my identity. They watch for several small orders instead of one big order. She agreed that if I canceled all the small ones and then placed one big in in a couple of days that the order would go through as I had the credit. So we canceled all my orders and I will reorder later and still have my orders by Christmas.

Thumbnail of user michellep10
3 reviews
54 helpful votes
August 29th, 2011

I love this site and have made many purchases (also at the sister companys, country door, midnight velvet, etc), the quality is fantastic, some things are a little pricey, but i love the selection on the kitchen products. Also alot of the different products are offered across the different sister companys. Like ginnys will have quilts from country door and country door carries pots and pans that ginnys has. Can get everything to coordinate in your rooms at one place. The customer service is always nice and helpful and besides the email confirmations, if for whatever reason something is delayed, they have always called me to let me know and in some cases offered substitutes or discounts to keep the order instead of cancelling it because of the delay.

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From the business

Ginny's Credit Plan makes cookware, appliances, dinnerware, furniture, bed and bath, home d̩cor and gifts affordable. Buy Now, Pay Later for all your home needs

Company Representative

Thumbnail of user erine19
Erin E.
Typically does not respond to reviews

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