GiltReviews 907

Many times I order things here and I am always satisfied! Pleasant managers, excellent quality and fast delivery, everything comes on time

Everything was good, very comfortable and stylish shoes, delivery was very fast, I am satisfied with my purchases from your store

I was afraid to buy at Gilt because I had read all the bad reviews, I am glad I took the risk of 100% original product, at a half-price really pleased. I'm happy.

This is my first time using Gilt and I purchased a pair Christian Louboutin So Kate heels and paid a total of $663 including tax and delivery. Retail price is $775. However, upon receipt I noticed that the dust bag material and color is off and on top of that the wording was peeling off! Even the actual shoe box looked fake with made-up product description stickers, literally nothing like the genuine product! Then I noticed the glue at the bottom of the shoe and the fake, low quality interior of the shoe. It is blatant that these shoes are a knock-off version that Gilt are trying to sell for only $100 off the retail price. I actually took them into a Louboutin store and they confirmed that these shoes do not appear to be genuine. Save your money, they're even trying to charge me $15 to return their fake product.

Spent $130 on a pair of Jamie Young marble bookends from a store that claims to deal in high-quality items. An "all sales final" item, but if the bookends looked anything like the gold-veined grayish white in the pictures it was worth the risk. Bad decision - they looked nothing like the pictures, just two nondescript slabs of brownish stone - I could have found something nicer in the paving stones at Menards. Completely unpolished, no gold veins, and just too plain ugly to serve as anything other than ballast. No wonder it was a "final" sale - and in my case, truly final. Fool me once...

Please be aware before you purchase that high end bag from Gilt. I purchased a Chloe bag from Gilt and the corners started wearing within 2 months. Gilt would not do anything for me because they have a 30 return policy. The bag did not fall under Chloe's warranty because Gilt is NOT an authorized retailer for Chloe. I'm stuck with an expensive bag that did not last long. Lesson learned. Never purchasing anything high end from Gilt again.

I ordered 5 rings from Gilt. They use FedEx in Berlin Wisconsin. The orders are 100% delayed. The delivery date they give is never on time always 5 to 7 days later than what you are told. Why they use FedEx god only knows. I use the USPS and so does Saks Off Fifth and I ordered the same jewelry and received it 5 days before my Gilt orders and they use the good old post office... US mail! I won't order from Gilt anymore because of this. If you Google FedEx in Berlin Wisconsin which is where Gilt orders process through. Read the terrible reviews for delivery not one good one.

Orders are often sent with incorrect sizes. Customer service refuses to correct the order. They will acknowledge the error they made but won't rectify it because they don't have the correct size in stock! They just send what they have even when it's wrong.

I want to thank your store for the excellent quality and large selection, as well as fast delivery is a big plus

Don't buy from GILT!
First products are way overpriced and then look like they are discounted, but the price is still higher than it normally sells for. The customer service is really bad, they don't stand behind the quality of their product. If the products breaks or is defective from the first use they will not return or refund. Basically they sell you poor quality items and when you know about it, it is too late to return.
It is a scam like many reviews already stated it.

Everything I've purchased has been great I have no complaints and once I started I just couldn't stop I really loved what they had and I'm a big time Gucci and Chanel lady I'm checking there site everyday if you don't get it when you see it with in the day it's gone if they have your size when you see you better grab it... lol

I purchased a LV wallet from gilt listed as authentic and a final sale. After receiving the wallet I noticed thread coming from the card slot. From my experience of purchasing LV products for Saks 5th Avenue this has never happened. After a few months I noticed a crack in the crease of gold in LV a wallet after this I contacted Gilt customer service and they were horrible. The product is a fake, I am out of over 600.00 dollars and they wouldn't take it back. The product was actually sent from a reseller that sell on GIlt. I am so disappointed and angry. I would love to join a class action lawsuit.

I will never buy from Gilt again. Shocking excuse for customer service where I was sent in circles of repetitive emails where no agent took responsibility to sort my problem out. Absolutely horrible experience.

I've been shopping at Gilt for several years now. Delivery is fast, as indicated on the website. The quality is at a good level. My order came only once with a delay. I love the products in this store and the customer service, so I'm always with them.

What you order is not what you will receive. Terrible quality and terrible customer service. My jewelry tarnished and turn my skin black.

I have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit.
I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through.
The people complaining are the same people that complain in a restaurant to get the food for free.

It's been 2 weeks since my purchase and after contacting customer service on multiple occasions, I still have no credit. Initially I was told it would be applied as soon as the item shipped. But that was a lie. They keep telling me they are working on it.