GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
Instant Feedback
Bought my fiance the putter set and it is BEAUTIFUL. I can't wait until spring when he can start using it, but it comes in a stunning case and is very easy to assemble the putter, too.
The site was easy to navigate, and there were so many lovely options at a variety of price points. I was sending two gifts to two locations, and it was simple to do this in one transaction. The recipients were pleased with their gifts which arrived promptly. I would definitely use Gift Tree again and recommend highly to others!
Mary, This makes me smile. I am very excited that you found us, and that your ordering process went smoothly. We appreciate you allowing us to help with your gift giving. I am so happy your recipients were pleased with their gifts! If we can ever help you in the future or you have any questions or concerns please feel free to call us at 1-800-379-4065 or we have Live chat, we would be happy to help.
Thank you,
Monica
I ordered and scheduled the delivery, and I was a little apprehensive that it would not work, but GiftTree kept me updated on the details of it and it arrived with no problems at all. The basket was already arranged and the recipients were very satisfied.
Hannah, I am so happy that we were able to help with your worries and that your gift arrived with no problems and that your recipients enjoyed it. Please know if you are ever worried about a gift, you can always call us for any questions we are here to help you. Our phone number is 1-800-379-4065 or we have Live chat.
Thank you,
Monica
Stellar delivery and top notch products. They even assisted in communication with recipients. Very considerate and sincere.
Cris. Thank you so much for your wonderful review of our company. I am so excited that we were able to help you with your gift giving! I hope your recipients loved their gift very much. Please know we are always here for you, to help in anyway we can to make the entire experience successful for you and your recipient. If you ever have any questions or concerns please feel free to reach us at 1-800-379-4065 we would love to help.
Thank you,
Monica
I bought this gift basket for a friend going through a tough time- she was overwhelmed at how beautiful it was.
Maria, What a sweet thing to do for a friend during a tough time in her life. I am so happy we were able to help you with your gift giving. And I am so excited that her gift seemed to make her very happy.
Thank you,
Monica
Sent this as a gift. Received rave reviews from a pleased receipient. Have used Gift Tree often and have never been disappointed.
Denise. Thank you so much for letting us help with your gifts. We really do appreciate it. I am so happy your recipient loved their gift from you. That you keeping coming back often is Amazing!
Thank you,
Monica
This is my 6th order with gift tree and the second they have messed up bad. All day on Valentine's Day the wife thought I didn't get her a gift and was upset. She didn't know that I ordered her a gift on Jan 3rd and PAID EXTRA to have it show up February 14th, then it never showed up! Cuts service refunded me in the form of store credit. Very disappointing to say the least.
Dear Joshua,
We are incredibly sorry that this order was not received on such a special day for your wife. We appreciate you contacting customer service to look into how this could have happened. I see that we were able to reimburse you for the order for the full amount, and the gift card was our token of sincere apologies for such an unacceptable experience. We wanted to cover the cost of your next order 100% for the issues. We are working with our floral partner to ensure it never happens again.
We value your feedback and appreciate you letting us know of this failure. Please do not hesitate to reach us at 800.379.4065 if we can assist in any way in the future!
Best Regards,
Sara M.
Purchased as an gift for a family member. Site was easy to navigate. Gift arrived exactly as pictured with great reception. On time almost to the minute. Detailed updates all along delivery process where sent to me which helped me enjoy the surprise as well. It's my 2nd purchase both with the same results. Very well done. Thank you.
Sandra, Thank you for sharing your experience with us. We really appreciate it. Sounds like everything went well start to finish and that makes me very excited! I am so happy we were able to keep in touch with you through out the entire process to keep you updated on what was happening. If you ever have any questions in the future please feel free to call us at 1-800-379-4065 or we have Live chat, we would be happy to help!
Thank you,
Monica
One item was not delivered even on the second date they asked if they could switch it to.
The other one, a plant in a box, was left by the front door in front of a house in Minnesota, so of course was frozen.
Not a great company. They promise delivery dates they can't "deliver" on.
Tommy, I am very sorry to hear about the problems that happened with your last orders. I totally agree that this was not handled correctly by the delivering florist and we take full responsibility for the issues that happened. I am going to send you a private message in hopes we can make this right for you.
Thank you,
Monica
I've used GiftTree to send multiple clients gifts, and they've all loved them! I like the variety of items to choose from, including wine, food and spa type gifts. Additionally, they offer great service, reasonable prices, and timely shipping! I recommend GiftTree.
Erika, Thank you so much for all your wonderful words about our company. I am very excited that you have given us the opportunity to help with your client gifts. We really do appreciate it. If you ever have any questions, concerns, suggestions anything please feel free to reach out to our Business Gifting department they are amazing 1-800-379-4064.
Thank you,
Monica
I did not know there was a lead time for some nicer baskets. THIS SHOULD BE ADVERTISED. Now I know. I could not get the basket I wanted
Hi Juliane, I am so sorry about this. But I am a little confused by your term lead time on the basket. I am assuming a delay, which for hand delivered fruit and gourmet could be 24 hours depending on the delivery location. On our shipped baskets, except for the shipping process that should be the only delay. I might be reading your review incorrectly, if so would you please email me at Reviews@gifttree.com, I would like to find out about this delay and see how we can go about fixing it.
Thank you,
Monica
I bought multiple thank you gifts for friends and all of them were extremely happy. I will be purchasing again when in need. Thank you!
Wendy, I am so happy to her your Thank you gifts were a big success. Thank you so much for giving us the chance to help you with your gift giving. We really appreciate it. If we can help in the future and you have any questions or concerns please feel free to call us at 1-800-379-4065 or we have Live chat, we would be happy to help!
Thank you,
Monica
Good products. Overpriced shipping costs that aren't revealed until the final stages of ordering. Upfront pricing for the entire order based on zip code would be a great idea.
P. H I am happy you like our products. And your feedback is amazing, I really appreciate your suggestion and will pass it on to the correct department. If you ever have any questions or concerns or more feedback! Please feel free to give us a call at 1-800-379-4065 we would love to help.
Thank you,
Monica
Great option to send as a condolence gift. It was greatly enjoyed and good value. Would use this service again.
Theresa, I am so happy that you found our website, and a great option for a condolence gift. I am really happy the family enjoyed their gift from you. If you ever have any questions or concerns in the future, please feel free to give us a call at 1-800-379-4065 we would be happy to help!
Thank you,
Monica
Excellent. I ordered a hamper for a friend in the US and found GiftTree with a brilliant selection of gifts and a reliable delivery service. I will certailny use them again
Stephanie. I am so excited that we were able to help you with a gift for you friend in the US. I imagine it has to be difficult finding a gift for someone who lives in a different country. We are very happy to have you as a British customer! Thank you so much for trusting us to provide a great gift to your friend on your behalf! If you ever have any questions in the future we have Live chat, and we would be happy to help.
Thank you,
Monica
Because of the weather I was notified that it would come late (by feb 2). I agreed. But it came on Feb 3. Which was a day after her birthday. They specifically stated that the latest was on the second of February.
Ruben, I am so sorry to hear about your gift arriving a day late. It sounds like we did not communicate as well as we should have with you. I really appreciate you reaching out with this review to give us your feedback. We need this kind of feedback to make us a better company. Again I apologize for the issues that happened with your gift, but I hope with a review like this it will help us with the next person. And hopefully you will use us again in the future and see a difference.
Thank you,
Monica
It was a great experience, all around. The gift and the timing in which it was delivered were perfect.
Genevieve, YAY! You just put a huge smile on my face while I read this. I am so happy you had a great experience, and its sounds like your gift was loved by your recipient. Thank you so much for giving us a chance to help you with your gift giving. We truly appreciate it. If you ever have any questions please feel free to call us at 1-800-379-4065 or we have Live chat, we would love to help!
Thank you,
Monica
I ordered "the good" version of a birthday bouquet instead of "the better" version for a coworkers bday. I understand getting what I pay for, but I was not expecting the wilted flowers. It's possible that could have happened during transit. I've been using GiftTree for a couple of years or so. Going forward I won't ever order "the good" version of any bouquet again.
Johnny, I am so sorry the flowers for your co-worker arrived wilted. That should never happen with the good, better or best option. I am going to send you another email in a minute, with an I am sorry for this happening. I hope nothing like this happens in the future, but if for some reason it does please give us a call at 1-800-379-4065, we want to make sure your recipient gets the gift you intended in great condition.
Thank you,
Monica
Arrived beautifully!
Gift was perfect for the situation and well received! Thank you!
I will definetly look to sitejabber again!
Linda, I am so excited to hear this. Thank you so much for giving us the opportunity to help with your gift giving. And thank you so much for your amazing review. If we can ever help in the future, or you have any questions or concerns please feel free to call us at 1-800-379-4065 we would be happy to help.
Thank you,
Monica
I only order wine baskets from this company. Delivery is always on time and the baskets are beautifully put together.
Veronika, Thank you so much for ordering our wine baskets. I hope your recipients enjoy their gifts and the wine very much. If we can ever help in the future please feel free to call us at 1-800-379-4065 or we have Live chat, we would love to help.
Thank you,
Monica
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Erica, I am so happy to hear this. I absolutely love this gift, and I hope your Fiance enjoys using it very much. Thank you so much for your Amazing feedback, we really appreciate it.
Thank you,
Monica