GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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It was easy to order on the website and the delivery was right on schedule.
It was helpful to get frequent updates about the order
Basket was good, but I had specifically inquired about not including a greeting card and was told a card would not be included. However, the basket had a card that said "No message requested". This was the very thing I was trying to prevent when I asked the Service Rep...
Sent this as a gift for my daughter's birthday. She like the idea of the many boxes the candy and nuts were in. Just was not what I thought it would be
First and foremost I would like to thank James for helping me with my order. Even though I was given a date for my delivery due to severe weather it made it impossible. It ended up that the package was sent back to you guys. When I called and heard a friendly voice telling me not to worry that he would have another package sent out that same day. Again I'd like to thank everyone. Respectfully Sandra
I placed a "Thank You" order for my dentist. The order arrived one day later than expected (FedEx issue). Otherwise, no complaints. Highly recommend!
My aunt was very happy with the gift but it was scheduled to arrive the day before her birthday and she got it 2 days later.
Was supposed to arrive Friday for a Birthday didn't get it until Tuesday. Although there were weather problems it should have been shipped earlier as it was ordered well over two weeks in advance. It's not like it's flowers where it needs to ship on a certain day. Very disappointed.
I was very pleased that gift arrived in time and in good condition.
The tracking information was accurate.
Gift was delayed due to "weather". The gift was traveling in the same state and there were not weather issues.
Overall this is a fantastic company with great products. However, when ordering you acquire a specific delivery date, if that date comes and leaves without the delivery taking place the customer should be notified of the next potential date. Out of 4 baskets ordered and all having the same delivery date to different locations only one make it on time. I can live with that given the Pandemic environment we live in. Two of them the next day and the last one was delivered 4 days late. Time matters and so does communication. Not once was there an email received providing an update. So, we didn't know if it had been delivered during that time and was just sitting which presents a problem of theft another environment we also live in. When a target date is missed the customer should be notified that's just good customer service and recognizing that you care about the customer. The gift was a surprise so we couldn't contact the recipient and when emailed to inquire about location of the basket, it was out for delivery but made reference to the pandemic when there was another basket delivered less than six miles away 2 days before. Makes no since! I have been in customer service for over 40 years and communication is the key. There is not excuse for not working your customers to make sure they are aware of delivers or delayed delivers. There just could be information you will need concerning the delivery that the customer can provide when targets are missed my that many days!
The sympathy gift arrived in a box rather than as a gift basket as shown in the your picture which was disappointing.
It was easy to order. It arrived on time. My cousin said it all tasted great and was gone by the end of the day. I will order again in the future.
Excellent gift options, easy to navigate site, excellent service, have used several times
I understand the weather delays,... to an extent. The original delivery date was days AFTER the ice event in the area. Then the delivery date was pushed out, out, and out. We had several days of temps in the seventies and eighties before my order arrived. I don't know that I would place another order based on this experience.
I was very pleased with everything especially the customer service when placing the order. The only thing that I was disappointed with was the delivery date. I requested it be delivered on my mothers actual birthday and it came 2 days early.
There is a wide selection of gifts to choose from. Excellent prices and knowledgeable, friendly customer service staff makes shopping easy. Secure delivery makes using GiftTree your best option. I have been extremely satisfied with all my purchases.
Love gifttree... great quality gifts and excellent service
Nicely done gift - disappointed with delay due to weather but that's no ones fault.
Ordered late Sunday evening for Tuesday delivery in Philadelphia, and it went off without a hitch. Perfect way to celebrate our son-in-law earning his PhD in these pandemic times when we could not be together. I will definitely look to GiftTree again when I need a gift basket delivered. Thank you!
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm very sorry this created a disappointing experience. When shopping with us, your gift will arrive in the same beautiful container or tote you see online, however, we take great care to package your gift in a way that will preserve the quality of all the contents as it makes its way from us to your recipients door. Our intention is always a pleasant and exciting experience for your recipient while opening their goods with the handy pair of scissors that comes with each gift basket-- https://www.gifttree.com/unboxing-your-gift
We're always looking for ways to improve our gift experience, so I've shared your feedback with our design team for further discussion.