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GiftTreeReviews 1,897

3.5
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GiftTree Reviews Summary

GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 4th among Gift Baskets sites.

service
296
quality
1,152

Instant Feedback

17,503 reviews
District of Columbia
1 review
0 helpful votes
Follow Tefere C.
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I am kind of surprised you are asking me this... other than paying for the gift I bought, I don't know anything to give feed back on, except the fact that the promised 2 days delivery will actually take a week... I short, since my gift has not even been shipped yet, I don't know what my "experience" has been.

Date of experience: March 23, 2023
Sara M. — GiftTree Rep
over a year old

Hi Tefere,

I apologize for any confusion! We do offer quicker methods of shipping, however, I notice your gift was sent using the Free standard shipping and can take anywhere from 2-5 business days. Delivery is expected to arrive on Monday, March 27th and we will send you a notice as soon as it has reached your recipient!

Please don't hesitate to reach reviews@gifttree.com if there is anything at all we can help with.

Best Regards,
Sara M.

Michigan
1 review
0 helpful votes
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The ordering and delivery were great!
March 23, 2023

The ordering and delivery were great! What I did not expect was the actual gift basket. What was received looked nothing like the online example. The container is great but the contents were less than pictured and not as attractively packaged as displayed on line. When presented as a gift it looked plain and not professional. The contents were delicious, just not much of it.

Date of experience: March 23, 2023
Florida
1 review
0 helpful votes
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I signed up for email and texts and there was no where to use my 15% off coupon code. I tried the 20% off code that popped upon my screen and it said my purchase didn't qualify with no explanation as to why. False advertising and overall frustrating experience. Also, adult signature fee? First and last Gift Tree purchase.

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 22, 2023
New York
2 reviews
0 helpful votes
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Easy to use,variety of options,and nicely presented and delivered sooner then expected

Date of experience: March 22, 2023
Australia
1 review
0 helpful votes
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I am orderding from Australia to be delivered to the US for Easter. Obviously my family don't have the product yet, but so far I have been more than happy with the range availability and ordering service.

Date of experience: March 20, 2023
District of Columbia
1 review
0 helpful votes
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I've been a Gift Tree customer for a while and honestly have not seen anything I've sent but I always get a huge thank you and positive feedback from recipients so I just stick with Gift Tree.

Date of experience: March 20, 2023
Florida
1 review
0 helpful votes
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Over many years, I have used GiftTree for all my long distance gifting needs! Whether sympathy, graduations, birthdays or congratulations, it has always been my go-to for the perfect gift and expedient delivery. This particular basket was for a sympathy occasion and it arrived on next-day delivery as requested. Can't ask for better service than that! The recipient was very pleased in receiving it and loved the basket. Thank you again for your great service!

Date of experience: March 19, 2023
Texas
1 review
0 helpful votes
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My father-in-law is about to receive his uptheenth GiftTree fruit basket for his 100th birthday. This is because of all the companies I have tried Gift Tree always has satisfied his taste for fresh fruit.

I believe that satisfaction of the recipient is all that matters.

Date of experience: March 18, 2023
Arizona
1 review
0 helpful votes
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The basket I ordered was supposed to be delivered TODAY (March 17th). I ordered AND PAID plenty of time in advance for this to be delivered TODAY. Yet, it was NOT DELIVERED as ordered. This was an important gift for a 90th birthday.
VERY DISAPPOINTING!

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2023
Massachusetts
1 review
0 helpful votes
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I had no problems ordering online and the product was delivered on time. It was for a birthday. I ordered the "All The Best Gourmet Tower." It contained 5 boxes of goodies. I was a little disappointed with the amount of goodies in the boxes. One box had only 2 cookies in it and another had a few candies. Other than that, the presentation and the boxes themselves were very pretty.

Date of experience: March 17, 2023
Illinois
1 review
0 helpful votes
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I paid extra delivery fees to ensure the basket arrived on Tuesday. I just received a notice that the basket will not be delivered until tomorrow.
I will not be sending another gift basket from this company again.
Very disappointed.
CAROLYN JOHNSTON

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Illinois
1 review
0 helpful votes
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Delivered as promised
March 13, 2023

Delivered as promised. Very beautiful. I forgot to include a gift message and customer service contacted me so i could include a gift message.

Date of experience: March 13, 2023
Michigan
1 review
0 helpful votes
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Got there speedy quick and was a hit with the person I sent it to.

Date of experience: March 13, 2023
California
1 review
0 helpful votes
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Love Love Love!
March 10, 2023

Love Love Love! Thank You! Everything was impeccable!

Date of experience: March 10, 2023
North Carolina
1 review
0 helpful votes
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Delivery was on time and well-received by the recipients.

Date of experience: March 9, 2023
Virginia
1 review
0 helpful votes
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The flowers were beautiful!
March 8, 2023
Updated review

The flowers were beautiful! Exceptional service and quality as always!

Date of experience: March 8, 2023

Melted Cheese
September 5, 2021
Previous review

Have ordered several times and have been very pleased! I ordered the Slate Serving Board with Artisan Cheeses as a birthday gift for my sister. It shipped 2nd day air and arrived with one of the cheeses melted into a liquid. The cold packs were not even cold. I called about the issue and it was immediately resolved by the most professional agent. A replacement is being shipped Next Dai Air and the associate called my sister and apologized. I am so impressed!

Date of experience: September 5, 2021

Have ordered several times and have been very pleased!
August 30, 2021
Previous review

Have ordered several times and have been very pleased!

Date of experience: August 30, 2021
California
1 review
0 helpful votes
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Delivery just made it last weekend 3/4, was due to deliver 2/27

Date of experience: March 6, 2023
New Jersey
1 review
0 helpful votes
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Good selection, but no follow up to say the gift was delivered even though the initial confirmation said a notice would be sent.

Date of experience: March 4, 2023
Sara M. — GiftTree Rep
over a year old

Hi Nikki,
Thank you for shopping with us! I am so very sorry we were not able to provide the level of service we normally do. I would never want you to have to check in with your loved one to ask if their gift was there and it pains me to hear that was your experience. It sounds like there was some confusion, we do not require a signature for our gifts unless the gift contains alcohol, this ensures our highly perishable goods are delivered timely. We do have a 100% Product Satisfaction Guarantee and will gladly assist if there is anything we can do further. Please don't hesitate to reach me at reviews@gifttree.com. I'm sending a credit your way as well for the poor experience with the tracking being down when you needed it most!

Best Regards,
Sara M.

Ohio
1 review
0 helpful votes
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Sadly my order could not be fill as Gift Tree no longer...
February 28, 2023
Updated review

Sadly my order could not be fill as Gift Tree no longer has partners in that zip code. I will say that I had not expected problems, so once I received the order confirmation I didn't follow up checking my email until it was too late. But the website should not have accepted the order if they had no one to fill it in that zip code.

Date of experience: February 28, 2023

Hard to improve on the 5 rating
February 21, 2023
Previous review

Hard to improve on the 5 rating. But it would have been nice to be able to choose the type of birthday balloon i.e. Specify male or female

Date of experience: February 21, 2023
GB
1 review
0 helpful votes
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I'm based in the UK and wanted a present for my sister in law, very happy with hamper purchase, delivered on time and kept updated with tracking throughout. I will be returning!

Date of experience: February 24, 2023

From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.


gifttree.com
Vancouver, WA, United States