GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
Instant Feedback
Pleasurable experience ordering from Gift Tree.
Order got there sooner than expected which was nice.
My kids enjoyed the snacks.
Thank you.
Website and checkout is very easy to use. Recipients all very impressed with gifts. Thanks Gifttree.com
You provide a very nice and secure service.
I wonder way I have not a membership number after many years been your client.
I ordered a fruit basket for a deceased friend's family. Your website popped up and now I have been charged over $119!
I will not pay this!
I love using Gift Tree for all my special events, birthdays and weddings for all my out of town giving. Great selection, service and the gifts always arrive on time.
A delightful experience all around - I love shopping at Gift Tree. They always have just what I want and get it shipped there in time.
My original package was damaged in transit. I'm not overly upset about that, because these things happen once in a while. But before I was even aware of it, I received a phone call apologizing and asking if I would prefer a credit or if I would like the gift re-sent. I opted for a replacement, and it was shipped out the same day -- arriving the next day. I couldn't ask for a better or more pro-active customer service team. Thank you!
Ups damaged and returned my order. I chatted with Christine and she was able to get another bottle out via next day air.
It was very important that it arrived today. It was there before noon.
Thank you very much
They were gifts for games during a Baby Shower…recipients loved how unique they were. Surprised "congratulations" isn't one of your five messages (only thing that would have improved it). Gifts received within days of being ordered.
My last two orders were disappointing. The recipients suggested that i should get my money back.
The website was easy to use, the two arrived on time and the communication around the delivery was great. I would totally purchase and send gifts from here again!
Our client really appreciated the fruit baasket. We try to match the client with the gift and this was a good choice.
Excellent experience, so far. I ordered 2 baskets as a "Thank You" gift for friends in the U.S., who were very pleasantly surprised when they arrived. Ordering from Canada went flawlessly.
Would definitely order again from GiftTree.
Purchased for a friend, she was not aware of the sender.
I should have been able to put my name on it with no cost
The gift arrived but I was told the items were not fresh and they were not the best quality.
Additional - I received an email back from Sara offering a refund or replacement of the items. I was unable to reply which is a great example of the customer service gaps. Why respond to my inquiry on an email that cannot receive responses? Rather than have a refund, I'd like a replacement sent to me at the below address. I'd like to see what the quality was for myself to decide if we will continue ordering from this site. If you need additional information please let me know. Thank you for your attention in this matter.
The ordering process is very easy and tracking info is clear and detailed.
I was very satisfied with the order I placed on line.
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kay,
Thank you very much for providing that feedback to us. We would never want your loved one to receive flowers in less than stellar condition! In order to ensure the freshest delivery possible, our shipped flowers arrive in bud form and once the flowers have been placed in water they will take about 2-3 days to bloom and reach their full potential.
The flowers are part of our 100% guarantee and we'd be happy to replace or reimburse these if they do not bloom over the next couple days.
If there are any further concerns, we ask that you send a picture of the flowers so that we can review and share this feedback with our wholesaler to address these concerns internally.
Best Regards,
Sara M.