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GiftTreeReviews 1,897

3.5

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GiftTree Reviews Summary

GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

service
296
quality
1,152

Instant Feedback

17,503 reviews

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Oregon
1 review
0 helpful votes
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Was just what I was looking for
June 20, 2022

Arrived nicely packaged with all the treats I was expecting. Gift was enjoyed thoroughly by it's recipient and was a perfect option for the "someone who has everything" but whom would never splurge on this type of stuff.

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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Never Showed up on Fathers Day
July 20, 2022
Updated review

Placed the order last week for delivery on Saturday for Father's Day on Sunday, but you never showed up until Monday at 3:00 PM
Nice fathers gift…. You guys dropped the ball, and put me in an embarrassing situation.

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 20, 2022

I can always depend on gift tree to deliver a great...
June 16, 2022
Previous review

I can always depend on gift tree to deliver a great gift, to my family, and business clients.

Date of experience: June 16, 2022
Wisconsin
2 reviews
0 helpful votes
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Bad
July 5, 2022

I ordered my husband with a special father's day on it I no I half to sign when it comes always I put my Apt number on all my packages I order from you never a problem thus time the UPS DRIVER went to the Apartment Office and had them sign for it never happened with alcohol when I found out it was delivered and not to me I went down to the office and they were closed this was on a Friday June 17 2022 so needless to say I was upset tried calling you no answer so my husband never got his Father's Day wine gift from me our office is also closed today for a holiday so it is still sitting in the office iam quite upset called you today talked to a customer service rep today she could Care less refunded my 4.99 shipping and was rude I order alot of things from you over the years I spent almost 400.00 last week for 2 separate gifts never again will I order from you again you lost a good customer because of your rude customer service rep iam so disappointed in your service you ruined my weekend I counted on that wine for my husband my apt number was on my order UPS never should of delivered to the Office we have elevators in our building so easy to get to my apt just lazy never had this problem before that is all I wanted to say to you will be ordering from someone else next time THANKS FOR MESSING UP Linda Rea Votava

Date of experience: June 20, 2022
Pennsylvania
1 review
0 helpful votes
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Great product and service
June 20, 2022

Wonderful gift, the recipient was very happy. Service and delivery without a hitch. GREAT alternative to other chain brands. Highly recommend.

Date of experience: June 20, 2022
Texas
1 review
0 helpful votes
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Fathers Day missed
July 19, 2022

My experience was unacceptable. The gift was not delivered. It was a Father Day gift that should have delivered on 6/17 but as of today (Fathers Day) it has not been delivered

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 19, 2022
Sri Lanka
1 review
0 helpful votes
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Beautiful Gift
June 18, 2022

A nice bottle of Rosé & lovely Godiva cookies covered in chocolate made a perfect anniversary gift! The receivers loved it! Thank you.

Date of experience: June 18, 2022
New York
1 review
0 helpful votes
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Quite bad, I'm afraid!
July 16, 2022

I checked the front door all day, looking at tracking as well. Noticed package on porch at almost 5 pm - it had been delivered at 4:28 or so. REFRIDGERATE IMMEDICATELY ON TOP OF BOX. I opened it - copious basket, lots of paper, and one silver package with 3 small cheeses in it, very soft! One small ice pack that was completely melted and warm. Olives and about 3 other small items. Awful - not kept cold, products I would be afraid to gift, and NOT a good value for the amount of $ I paid for it. I called, will be credited. Now I have to go out and fill the basket with replacement cheeses and other things for my husband's father's day.

Date of experience: June 16, 2022
Sara M. — GiftTree Rep
over a year old

Dear Sal,
We are truly sorry again for the condition this was received! This feedback is not something we take lightly and we have shared the order and experience with our quality team. We are already increasing the amount of ice packs to combat the warmer weather and will continue our efforts to avoid an experience such as this one ever occurring! Thank you for reaching our team and allowing us to assist. As part of our 100% customer satisfaction guarantee, the full refund has been processed and you will see that in your account within 3-5 banking days.

Best Regards,
Sara M.

Colorado
1 review
0 helpful votes
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Always excellent service
June 16, 2022

Thank you all at Gift Tree. Your products and prompt delivery are only a few reasons that you are my first choice in gifts.

Date of experience: June 16, 2022
Sara M. — GiftTree Rep
over a year old

Mary,
Thank you for shopping with us and for making our day with this wonderful feedback! This is exactly what we aim for and we're excited to see we've provided an excellent ordering and delivery experience. We look forward to the next occasion!

Best Regards,
Sara M.

Pennsylvania
1 review
0 helpful votes
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Disappointed upon receipt
June 16, 2022
Updated review

Easy to navigate when ordering. Product did not look like my picture

Date of experience: June 16, 2022
Sara M. — GiftTree Rep
over a year old

Thank you for reaching out to our Customer Experience Team. Your gifting experience is important to us and we appreciate the opportunity to review your feedback and assist!


Easy to navigate
June 13, 2022
Previous review

Easy to navigate

Date of experience: June 13, 2022
California
1 review
0 helpful votes
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EXELENCIA.
June 15, 2022

Thank you.
I'm very satisfied with your service.
Blessings

Date of experience: June 15, 2022
Sara M. — GiftTree Rep
over a year old

Maria,
Thank you for the rave review! We appreciate you shopping with us and are always excited to be part of a wonderful gift experience!

Virginia
1 review
0 helpful votes
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Chocolates were melted
June 14, 2022

Hello, I have been purchasing from gift tree for many years. I have never had any issues. The baskets are always lovely and my parents always enjoy the wine. Unfortunately, this year the package contained melted chocolates. It was hot outside but I would have hoped that they would have had ice packs with the chocolate. Other than a few melted items my dad enjoyed the basket.

GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2022
Brazil
1 review
0 helpful votes
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Easy and fast way
June 13, 2022

I really liked the adjustable options and the gift prices.

Date of experience: June 13, 2022
California
1 review
0 helpful votes
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Excellent service
June 13, 2022

Very satisfactory; excellent customer service with attention to detail

Date of experience: June 13, 2022
GB
1 review
0 helpful votes
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Super service at Short Notice
June 13, 2022

We had a nice choice of gifts to choose from, albeit we left it late with only a few days to go. We knew our Daughter in Law would be more than thrilled with her Birthday gift, as indeed she was! We had a phone call on her Birthday to say she had received it on time!
Many Thanks Gift Tree!

Date of experience: June 13, 2022
Florida
1 review
0 helpful votes
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Perfect!
June 12, 2022

From the beautiful box it came in to the artful paper the gift note was printed on made it the special gift I wanted it to be

Date of experience: June 12, 2022
New Jersey
1 review
0 helpful votes
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Satisfied Customer
June 12, 2022

I was able to place my order a month in advance and it arrived early the day that I picked. It was perfect.

Date of experience: June 12, 2022
Utah
2 reviews
0 helpful votes
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First experience with gift tree
June 11, 2022

I was very pleased with the selection and quality of the selections, everything was easy to find and it was easy to navigate through the checkout process, my son was the recipient of the gift basket and he will be the one who tells me about the wines and the other items, but he did tell me that they look amazing. The shipping was awesome as well, he received the order mid day rather than 'by 7:00 pm as stated in my email delivery statement. So thanks for making my experience an excellent one. Keep up the great work! Satisfied customer

Date of experience: June 11, 2022
New York
1 review
0 helpful votes
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Very pleased!
June 11, 2022

The recipient was thrilled with the gift!
So very happy she was pleased.

Date of experience: June 11, 2022
Georgia
3 reviews
0 helpful votes
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Great gift idea
June 11, 2022

Cute idea for birthday gift. I left something off order form, received a prompt call to get it straightened out

Date of experience: June 11, 2022
New York
1 review
0 helpful votes
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Disappointing
June 11, 2022
Updated review

I thought I could get each glass a different logo but realized I couldn't. Maybe this should be an option even if one had to pay more. I was very disappointed in the etching of the glass. You hardly could see the writing on the glass. I would not order this again.

Date of experience: June 11, 2022

I thought I could get each glass a different logo but...
June 5, 2022
Previous review

I thought I could get each glass a different logo but realized I couldn't. Maybe this should be an option even if one had to pay more

Date of experience: June 5, 2022

From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.


gifttree.com
Vancouver, WA, United States