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GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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Caught an error in address. Great customer service
I was expecting to receive a good looking basket full of things I can gift (obviously the reason behind the purchase). I needed to go to the store to buy completely new items and a new basket in order not to be ashamed at the one that came from Gifttree.
After finding out that my order was not received, and being very upset about it, I called the Gift Tree and spoke to James. James listened to my upset and was very understanding. He engaged me in pleasant conversation, which calmed me down. Because he understood why I was upset, he worked very hard to see to it that I got the gift that I wanted sent. He sent it out and it arrived when he said it would. It was after Father's Day, and I explained to my husband that his gift would be late, and he was okay with that. When it arrived, my husband loved it and enjoyed tasting the wide variety of goodies. He invited me to join him, and I was so pleased with everything. We are still enjoying.
I do want to say that I was so impressed with James and how he handled my complaint, that I have made a commitment to myself to use Gift Tree for gifts from now on.
Thank you James!
Lorraine,
Wow! Thank you for these kind words and for taking the time to share such a wonderful customer service experience. I can't stop smiling and I hope you don't mind me sharing this with the rest of the team. This is exactly what we strive for whenever someone picks up the phone and reaches us, a personal and positive interaction. I'm so glad James could be the hero of the occasion! We look forward to many more happy gifting occasions with you. Give us a call anytime!
Sara M.
IT was very easy to order and to send this gift. I have never used this service but the company comes highly regarded by our FIn. Advisor who has used it numerous time. Thank you so much. I plan to use more often in the future.
The gift basket itself was fine but UPS did not ring the doorbell and just left the package at the door.
Thank you for letting us know! I am sorry the driver didn't attempt to notify them of the delivery. I will pass these comments on to UPS to discuss with the local delivery person. We appreciate you shopping with us and are so glad the basket could bring comfort during this difficult time.
Not good. Though some type of cooling method was included by time candy arrived it was very soft and melty.
Hi Bev,
I am so sorry this arrived in such a manner. I've left you a voicemail and email regarding this. We look forward to resolving these concerns!
Best Regards,
Sara M.
I've used Gift Tree many times before and their service & product on my most recent order were great. Ease of ordering. Recipient was very pleased with the fruit basket from gift tree.
The gift basket looked nothing like what I ordered. Much smaller, and sweets were just packed in a box and not nicely arranged as showed on the website
Hi Lital,
Thank you for sharing this feedback with us! We do make every effort on our website to display the components of our gifts so that you will know exactly what you are ordering.
You may see some of our competitors using glue spots and sticks to hold items upright in place during shipping, but in our experience, many recipients found this to be simply undesirable. Instead, we strive to minimize the carbon footprint with more efficient and effective packaging. While your gift will arrive in the same beautiful container or tote you see online, we take great care to package your gift in a way that will preserve the quality of all the contents as it makes its way from us to your recipient's door. Each gift basket is elegantly tied with a satin ribbon and given finishing touches to ensure that WOW upon opening. Your gift contents are layered in the basket once you open them all the way.
We are working on adding more content to showcase the unboxing online and appreciate knowing where we can improve! Thank you again.
Sara M.
I was very pleased with the products you sell and the ease of navigating the website. Delivery was perfect as it was delivered earlier than expected.
I never received anything from GiftTree, still waiting
I apologize for the early email requesting feedback! I have sent a PM your way with the latest update on your delivery. We look forward to this being received and enjoyed!
Sara M.
First time using GiftTree, my experience was this:
Looking on the internet for a housewarming gift for my brother and my SIL. Already had in my mind all the puppy things—new house comes with puppy (Amazon helped solve that part.)
Amazon couldn't help with something curated and thoughtful.
So stumbled upon GiftTree in my search.
Once they finally got it, they liked the gift basket and it arrived well packaged.
But it was SO MUCH coordination that I had to do on my end with UPS and GiftTree, and …. Sadly with the gift "receivers." (Spent time locating how to talk customer support at GiftTree, spent more time on hold with UPS, back to …GiftTree)
Anyone reading this gets that cycle I bet.
But, It ruined the surprise and the fun of it.
I bought *ONE GIFT* to try out your website and now I'm inundated with emails that I can't unsubscribe from.
It's gotten so bad I've started marking them as spam, and I will continue to do so.
The gift was fine, my dad liked it, cool. I'm never giving you one cent again because I've regretted buying anything from you every day when I check my email.
LEAVE. ME. ALONE.
Hi Jeremy,
Yikes, thank you for letting us know! I apologize for the unwanted contacts, and I have ensured you were unsubscribed on our end. I appreciate how frustrating it is to receive unwanted emails and I don't want anyone else to encounter this. Please reach me at reviews@gifttree.com with any additional feedback (any error messages, or issues that prevented the unsubscribe from happening!). Thank you again!
Sara M.
Chocolate melted. This order was left without a signature.
Hi Kenyetta,
I am so sorry this arrived in such a manner. I've left you a voicemail and email regarding this. We look forward to resolving these concerns!
Best Regards,
Sara M.
Everything arrived but chocolates were melted. Pretty disappointed
Hi Bessie,
I am so sorry this arrived in such a manner. I've left you a voicemail and email regarding this. We look forward to resolving these concerns!
Best Regards,
Sara M.
While I loved the gift basket I bought, and my dad loved it for Father's Day, the delivery experience was very disappointing. When I purchased the item, I paid to have it delivered the Saturday before Father's Day. After I already clicked purchase, I was told supply chain issues would mean it gets delivered the following Tuesday, with no difference in cost. Then on Tuesday, with no notification from the company, UPS changed the delivery date to Wednesday. After initially submitting this review, GiftTree gave me a call, and was very helpful in resolving the issue.
Strike two on the second attempt! Package was not packed on ice and did not do anything differently to assure package didn't melt. Customer service said she would overnight. The cheese was like soup, the olives were hot and all of the meat was hot. Looking to be refunded. My client was dissatisfied for the second time. Very disappointed. I am a real estate agent and use your service to gift my clients. This client has asked me/you not to attempt to deliver this again. Im pretty sure their grossed out.
We received a wonderful compliment on our choice of basket.
In return we forward this compliment to your company and staff.
It was wonderful.
They were delivered as promised and much appreciated by the recipient. We received a picture of what was delivered and they were just like the picture ordered.
The recipient did get a smile on her face when she received this basket. This is exactly what I was trying to achieve, as she was heartbroken from the loss of her mother. She was very impressed she said with the presentation and was looking forward to eating the fruit and the chocolates. So I am very satisfied!
The basket arrived on time, my brother was happy with the gift.
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalia,
Thank you for your honest comments and for taking the time to write us a review! It pains me to know we did not hit the mark on your gift and I've left you a voicemail in hopes we can make this a better experience. Please reach me if there is anything at all I can do!
Best Regards,
Sara M.