GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 4th among Gift Baskets sites.
Instant Feedback
Everyone I have sent a basket to were so pleased with the baskets. So I am very please with the service.
Easy to navigate the website. Excellent Choices. Excellent Customer Service!
Excellent web site and service! Very pleased with the quality & variety of products.
It was a pleasure to speak with you! Thank you again for your order and for always choosing GiftTree! We will take excellent care of this delivery.
I am always pleased with the selections and ease of the web site.
Amazing gift baskets and arrived nicely packaged and in time. I received a gift basket myself and the chocolates were delicious and having a nice variety. I have now ordered several for special occasions and will continue to order from the Gift Tree.
HAPPY CUSTOMER,
PAT
Your feedback means a lot to us! We're so glad that our website was easy for you to use and navigate.
Baskets are always beautiful and always delivered on time.
I order from you every Christmas - for my Brother & Sister-in-Law. They love it!
Great choices; user friendly website. Contact list makes it easy.
On the letter ( note) that I paid $ 10 extra for - your company did not put my name on the note. So - when my customer received the gift package - they did not know who it came from...
Just keep up the standard of service you are providing. Have been a customer for many years
Shirley,
The pleasure is ours! Thank you so much for your support and allowing us to be part of your special moments. We aim high and we're so thrilled to hear we've continued to hit the mark. If there is ever anything we can do, please reach me at reviews@gifttree.com!
Best Regards,
Sara M.
I have never seen one of your packages but my family are always pleased with what they get.
GOOD DESCRIPTION OF ALL CONENTS OF GIFT BASKETS. My families all say the quality and variety have been excellent over the last few years I have purchased gifts through you. Keep it up.
Always easy to find something suitable from your wide range. Your web page easy to use
Always easy to find something suitable from your wide range. Your web page easy to use
I ordered the Champaign Gold Box for my father in Laws 100th birthday well it never came and when I called I was told sorry our computers had a glitch and it wasn't sent. I was embarrassed my gift didn't get there and I wasn't even informed so I could send something else. They said they are refunding me because I don't need the product anymore since his birthday has come and gone.
Easy to use, lots of options and transparent pricing on shipping delivery costs etc
We are thrilled that you enjoyed your experience with us and are appreciative of you taking the time to share that with us! Thank you Kathleen!
We paid extra for next day delivery and they ended up being delivered a day late. Tried to call the phone number listed on the website as well as on my receipt and the phone number was disconnected.
The basket we paid for was the smallest thing, one could never call it a basket. It was such a small box of chocolate it was embarrassing to see what we chose to deliver as a thank you. A complete waste of monies and we will make sure to warn our friends, family and colleagues to not use. For this amount of money, it should have looked respectable, nit like a $20 worth of a small box of chocolates. Shame on you!
Hi A C.
Thank you for shopping with us and taking the time to share your experience! This pains me to hear the gift was smaller than anticipated and not the impression you wanted to have for your recipient. I have reviewed your order and see that you've ordered one of our shipped gifts. In order to provide customers with all pertinent information about their gifts, we do list dimensions on each gift description page. This is indeed one of our smaller gift baskets, but we carry gifts in all sizes and price ranges.
I apologize if this was not seen during the ordering process, and we would love to make this up to you. I've sent a gift card to your email in hopes we can show you a better experience another time.
Best Regards,
Sara M.
I placed the order, paid for 2 day delivery, needed to send a note to GiftTree because it didn't arrive the day it was supposed to. I was very disappointed with the service, even when Co. Refunded the express service I paid for. The purpose was to get the gift on time.
I used GiftTree to send a wine gift to friends for Christmas. But it never made it there. Evidently it was damaged en route, but I was never given details. I don't know if it was received and the recipient returned it, or if the delivering service returned it to you. Either way, I was not offered an explanation nor did you send a replacement. You gave me a credit on my account. Then I found it nearly impossible to find the amount of credit when I checked my account. After using partial credit, I later found it impossible to locate the balance when I wanted to access it. I felt like it was hidden so I would forget it existed and I'd just leave it to the company to keep.
Nice website & fully functional. Simple to follow check out process.
The gift package was somehow damaged in route and I was issued a refund in the form of a gift card. I do not know if the package had arrived at it's destination and the recipient returned it or if the carrier returned it before it was delivered. I was not offered a replacement to arrive by Christmas so now I need to make a series of insquiries to solve the mystery.
Very easy to order and customize. Great selection. They WILL call you if there is any delay or question on your order.
Hello Dusty! Picking and sending a gift should be the easiest part of the day! We appreciate you and hope to serve you again soon!
So easy to enter multiple clients and address. Wonderful auto populator for addresses!
It was great - easy to order and delivered on time!
Edith, we thank you for taking the time to submit a review! We're happy that it was a painless experience and that things arrived as they were meant to, on the date requested! You are super appreciated and we're anxiously awaiting the next time we can be of service! Thank you again Edith!
Product never shipped on time. Was supposed to be a going away present for a long time employee. Was left hanging with no present at the last moment. Very disappointed.
I ordered flowers and an easter basket which were never received - i am so so disappointed - totally unacceptable will NEVER use you again.
I had a terrible experience with this company and do not recommend them. I ordered a gift basket and flowers for my daughter for her birthday and Easter. They were supposed to arrive on the Friday before Easter and neither of them did. I emailed customer service and never received a response. The gift basket finally arrived on Monday but the flowers did not. On Tuesday, I received an email from GiftTree that the flowers would not be delivered with no explanation. They did offer me a refund for the flowers but prior to that there was no communication about the status of the order. I will not use them again and will certainly not recommend them to other people.
Not satisfied at all. The gift supposed to be delivered on April 7th (paid extra fee) and today is April 11th and it's not delivered yet.
My mother was thrilled with her Easter basket. It arrived on time and was perfect.
Thank you Linda for sharing your experience with us! We are very excited that she loved your gift basket! Mom's are super special, and they deserve nothing short of the best. Thank you for allowing us this opportunity and we hope to serve you both again soon! :)
From the business
Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback! We're so glad that you found our website easy to use and navigate. Please don't hesitate to reach reviews@gifttree.com if there is anything at all we can help with!
Sara M.