Gifts To India

Arrangement was good and nice. Flowers are fresh. Family became happy. Delivered on time. Thanks Gifts-to-India.

Tasty cake with decorative design. Got the delivery on time. Very happy. Looking forward for more exciting gifts.

Quality service with fresh and nice flowers Bouquet, Thanks a lot. Just need an improvement in delivery time.

Order No - OS*******/2016

I have ordered Rakhi (Rakhi along with tilak, Ferroro Rocher chocolate, Rakhi card) to be delivered in US. The parcel was delivered on time, however there was no rakhi in it, it was such a embarrassing moment for me. When I tried to call customer care there was no response, then I drafted email and evrytime they told they were investigating the matter, but later on rakhi festival was already gone. There was no point in delivering rakhi after the festival. When I asked for refund they told they would refund Rs 149 out of Rs 849. On asking for a full refund as delivering the chocolates doesn't serve my purpose for Rakhi festival, they write as below:

"Giftstoindia24x7
Sep 8 (10 days ago)

To me
Dear Deepika Mahapatra,

We apologize for the inconvenience caused to you.

This is to inform you that as per the update from the delivery section the parcel was shipped from our end and not from any local delivery section so that is why each products were packed and shipped together from our end.

We do understand our customers sentiments which they have with the orders. However, we have to follow a systematic procedure for the refund.

Hence, we would like to get back the rest of the delivered products so that we could process the full refund from our end.

Awaiting your reply.

Thanks & Regards,
Annie"

This is how worst is their customer service.

I am extremely happy for the amazing service you provided and at the same time you did not compromise on the quality, that's really good

Frauds I'm competed my payment they saying it's pending. And not delivered my order. Not answering for calls or msgs

I would like to give NO stars.

Here are the below promises which were broken for a special occasion

1. Delivery with in 6 hours
2. Order description covered:

Give your brother this gorgeous Silver Plated Pooja Thali (Size 5-6 inch) with Assorted Dry Fruits and 1 Free Rakhi, Roli Tilak and Chawal ( Dry Fruits 250 Grms (Gross Weight)).

Delivered only
Silver Plated Pooja Thali (Size 5-6 inch) with Assorted Dry Fruits

3. Pricy

I would have ordered Rakhi if they would have not mentioned about it explicitly in the description
There is no option to express customer reviews in the site

When I emailed the team, the response states all the items are delivered as mentioned with no ownership

Good Fresh Flowers. Delivered on time. Keep on such good delivery. A must try for flower enthusiast person specially.

Most fraudest online cheating company. This is a RED FLAG for everyone - Please DO NOT order through this website. This is a fraud company run by fraud people.

Beautiful flowers…nice packing…... m very happy with your service & products
Shop on www.gifts-to-india.com

They are fraud guys. Strict police action should be taken against these bloody hell kind of people. Please don't purchase from them

Prompt service and happy to see your website works so effectively. I have great experience with Gifts-to-India.com Thanx!

I used Gifts-to-India.com to order Rakhi for my brother in India. I had used the service last year and they delivered the Rakhi on time. This time, I ordered a gift (a free rakhi was advertised with the gift) and a rakhi (with roli teeka). They delivered the gift (sans the rakhi) 2 days before the scheduled delivery date but there was no trace of the rakhi. I sent them an email with the details of my order and my complaint. I was amazed when I saw their reply which said, "This is to inform you that without order number it is difficult to trace any particular order. Kindly provide us the order number to track the order." I had clearly mentioned the order number as a subject of the email I sent them. They also gave me an alternate way of getting my complaint sorted: call them at the customer numbers they gave. I replied again quoting the order number as well as tried calling them several times. I received no reply to my email and the numbers were always busy. I sent them another reminder but my complaint is still not answered.
Having given up on them on Friday (Rakshabandhan was on Sunday), I ordered Rakhi from another website. However, they could deliver the Rakhi only on Monday and hence, because of the unprofessional service of Gifts-to-India, my brother did not get a Rakhi from me this Rakshabandhan.
These people are fraud and do not really know what online shopping is all about. They are unreliable and probably interested only in making money. It is for businesses like this that ecommerce is not able to gain customer confidence in India. I shall never use them again.
The tone I have used here is very mild compared to the bitterness I feel towards this business.