Biught a gift card for my sister on her birthday over a month ago, retailer did not allow her to use it, and now "promised refund for weeks" never shows up back on my debit card!
I ordered a $50.00 gift card and received an order confirmation email of $54.30, and took a screenshot of the order after paymentand THEY CHARGED MY CARD FOR OVER $5,000! I have yet to hear back from the company, surprise surprise. I wish I could give ZERO STARS.
I recently received a gift through GiftRocket for my bday. This is my first time and I love it! It offers the flexibility of choice and is super easy to use. I highly recommend.
This was my first experience with GiftRocket and it was so simple. Life can be a hassle - redeeming premiums shouldn't be. The process is fluid and so quick and secure.
What a surprise when I found out I could actually cash it in for dollars to my checking account. Which was perfect, I took the cash to the Resturant and was able to use part of it towards the tip.
They sell gift cards to businesses that aren't even aware and keep your money and give you a gift card you can't even use. Customer service is a joke and won't help you or refund your money. DO NOT USE THIS WEBSITE!
Service was fast and really friendly. I love this abd he really help get your money fast. I would tell family and friends that their company out their who reall care about you and your money
I like the ability to pick different variations of how I wanted to be compensated I was very surprised with this aspect in this would be something that I'd recommend just for gifts for family members
I received my gift, and it was simple and easy to use. I just uploaded the coupon to Amazon and applied it to my purchase. I would recommend GiftRocket.
Cancelled a gift certificate 3 days after it was gifted with no explanation. Other reviews indicate this is common for this business. Scam alert.
They delivered the gift card to the recipient super quick, I will definitely be using them again for special occasions.
I wanted a McDonalds gift card for my teen but after I purchased I see that I got charged a processing fee and McDonalds isn't even on the list! Very misleading
Hi Tracey! Please checkout how GiftRocket gifts work here: www.giftrocket.com/how-it-works. They're cash with a 'suggested use'!
You can also ALWAYS email us at suppor@giftrocket.com to cancel for a full refund, or with any other questions, as well.
Sincerely,
GiftRocket Team
Very Fast And also Customer care are always there to Attend to you no matter what... thanks... I got my Gift With no sweat
Very good. Fast easy and many choices to pick from to get my reward. No problem. Service was great follow up immediate. Pleased for the ease
Site lets people cancels gifts AFTER its redeemed. If you ask how or why they greet you with silence.
Just stay away, nothing good comes out of it.
It was easy to use and didn't take a lot of time. Enjoyable experience. We will see if the card I received works in the store. Thanks again!
Perfect for when you want to send something from one state to another. My friends had it within 5 minutes! I will definitely use them in the future!
Gift Rocket has so many choices and you can even redeem your gift card for cash. With this pandemic it's good to have that option
Overview
GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 7th among Gift Cards sites.
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- Mountain View, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Krista,
Apologies for the frustrating experience with GiftRocket.
GiftRocket does not sell gift cards to specific businesses; GiftRocket sells cash gifts that the gift sender can personalize by adding a suggested business. The gift recipient then deposits the funds into their bank account and can spend the money as they wish.
After investigation into your case, we can see that your gift was refunded on 4/28. Your funds will be returned to the original method of payment within 10 business days.