GiftCardMall

Please please please. DO NOT buy this card. They do not have adequate customer support. No could help me with the registration error. There is no real support!

Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.
Never received gift card, silence from Customer Service, no help. This is a scam, not a business.

I placed the order at about 8:01am for 3 $25 eGift Cards. About 5mins later it changed status from Pending to Processed. I got nervous because it said ship date is 3 days from now! So I called, got through right away and talk with the gentleman on the phone. He asked a few security questions and looked up my account and informed me that they had been created and should be here shortly. Moments later I received my email (it came as 3 emails together in gmail and each gift card was a separate email so I had to expand the other two to see them). I clicked redeem on all of them and they were good to go, absolutely 0 complaints and great service.

Oh heck no. First of all they had a huge breech in their internet site and thousands of fraudulent cards were bought. Thousands of customers were effected. I called because I had several hundred dollars debited from my account and I had not even heard of this joke of a website. They told me that they would refund me and send my "ticket" to their "2nd level". That was back in Feb and they still are keeping my money. The rep told me they had a huge fraud break in and thousands of customers were effected. Stay away! They are not ethical and do not return your money.

I purchased a $500 gift card from Nordstrom. I never received the gift card however they charged my account. I made at least three calls to no avail. Additionally, I sent several emails requesting to either cancel the gift card or send it through immediately, again... to no avail. Finally, I was able to reach someone who informed me that they will credit my account however, it can take up to 15 business days. He was perplexed as to why I had not received my card LOL. DO NOT WASTE YOUR MONEY!

They are horrible! They charged me twice on my account. 1.) in June of 2012... I seen my statement and it showed the money was taken out and then all of a sudden 3 weeks later it shows I'm charged again and all of a sudden the old charged vanish from the statements of June. I called to ask why 3 weeks later I'm billed for something back in June in which I was charged? Plus I asked him to explain why the charges have vanished back in June and reappear in July? Why wasn't I refunded my money and why did the charges take 3 weeks and why the old statements don't show them anymore? Who is playing with my money? Worst company ever!

I don't know what problems other customers had, but I went on to get an "iTunes" card, after being disappointed by another big brand website, and I placed my order, and literally 3-8 minutes later I had a message saying my gift had arrived!... I had absolutely NO Problems... and I am a very happy customer... kind of funny too, b/c I read the bad reviews after already purchurcing my card, freaked out, logged in to check my estimated wait time, and to my suprise found, they had already sent my gift card!... I will definitely be back!... THANK U GIFTCARDMALL...:-))))

I spent an hour selecting 42 different gift cards for employees and the order went through. An hour later I get an email stating the order was cancelled due to security. I wrote several emails back and forth with customer service. They said to call the second tier risk team, I did and they said they couldn't help either and to just place the order again. And, the information I used was correct for the credit card. I wish I would have read these reviews before I used this company. Don't use this company!

On 12/16/2013 I purchased a 100.00 gift card using my debit card from BOA. I received an email confirmation with all the correct information on 12/16/2013. On 12/16/2013 my account was debited 107.94. On 12/17/2013 I received an email from GiftCardMall.com telling me my order could not be processed without giving a reason. I called GiftCardMall.com and they informed my that they had canceled my order but the person on the phone could not tell me why. It was a useless phone call. GiftCardMall.com insisted they did not debit my account but BOA claims otherwise. Now I have no giftcard and GiftCardMall.com has 107.94 of my money.

I ordered an iTunes giftcard provided by Gift Card Mall through Amazon.com. The date was December 9. It was going to be part of a Christmas gift. By December 24 I still hadn't received anything and the tracking on Amazon said it had already been shipped. I sent and inquiry and was told by a Gift Card Mall customer service rep that they can reprint another card and send it to me again. Even though it wouln't be received by Christmas, I said yes. I still haven't received it. I complained again and was told that the card should have been delivered. My only option now seems to be a full refund. It's outrageous. Amazon should break all ties with Gift Card Mall. I will never do business with Gift Card Mall again. BUYER BEWARE!

On Nov. 4,2015, I googled Toys R Us gift cards. I thought I was ordering e gift cards from Toys R Us, but it was from GiftCardMall.com. I bought 3 gift cards for my granddaughters. I called several times after not receiving the cards. I was told there was a glitch when I ordered the cards. After several days, I still had not received the e gift cards. I called customer service several times, and was finally told they could not be sent, and they would refund my money. I was told it could take up to 14 business days. Needless to say, I was NOT a happy customer. I ordered the gift cards from Toys R Us and received them within 2 hours. I called GiftCardMall.com after 14 business days and was told I would get my refund soon. Never heard another word. I filed a complaint with my credit card company. I got the refund today from my credit card company. Today is Dec. 21st, 2015. DO NOT BUY ANYTHING FROM GIFTCARDMALL.COM!

Stay away from this company. I purchased a card worth over $250 for my father on 7/6 and it came without a visible CVC number. Called the company to get a replacement the next day, was told I will get a replacement in 7-10 business days, did not get anything. Called again, this time the manager gave me "her word" I will be getting a replacement in 3-5 days… 8 days passed and nothing. Nothing they say they say the best thing will be to mail me a checkin 15 business days… a complete SCAM! Bought the card over a month ago. Still nothing

Submitted a large order on Dec 1. Charge hit my card on Dec 2. Estimated ship date was Dec 5. It is now Dec 15 and I have no cards. After numerous calls and emails all week, on hold at least 30 minutes each time, and not one call back as promised, I am told today that there was a glitch and my cards were not able to be printed (when I was told all week that they were printed and awaiting shipping), and my order was canceled and credit card was credited. Except my credit card has not been credited! Do not order from Gift Card Mall -