GetYourGuide

We were clearly advised on the website a price in Aud but were then charged the same figure in euro. Very disappointing & would advise all customers to monitor very closely. I will not use them again as they were not at all understanding of our situation & provided absolutely no compensation of any amount

Their website has issues with accepting payment. Server error, booked a trip but cant pay for it. I was paying for all my trips, 2 went through, third one- payment error. Called credit card company, they are not blocking it. Tried using another credit card, same error. Called customer support ceter- they said they will look into it if I email them all my credit card details. No thanks. Very frustrating, booked a tour months in advance and now can't go because their website is not accepting payments.

GetYourGuide is a great resource and really easy to use. I have used it to book activities within New Zealand and the USA. I really appreciate the way it explains what is and is not included in the price, as well as things like what to know before you go and what to bring. Awesome how you can pay online and secure your place straight away too, which in some cases, also allows you to skip the queue. Only minor criticism is the search function could be improved - for example, I've found the 'Indoor' filter didn't work when I searched for it on the App, but did once I put the same search into Google.

We booked the Rio de Janeiro guided tour in a favela. We couldn't have asked for a better tour guide. Jefferson was amazing and treated us like family. The tour was very educational and insightful especially since it was from his perspective as a favela resident. Such an eye opening experience as much is hidden away from the public. We highly recommend Jefferson as your tour guide. He's the best!

The tours are good. However, trying to book them is a puzzle with no answer. I tried for 8 days to book 3 tours. I reached out to customer service through the phone and email. I got absolutely zero help. My advice is to book the exact same tours on Trip Advisor. They have responsive representatives and the site works.

Do not trust GetYourGuide. The company is not reliable. We booked a private tour of the Vatican for June 26, but the night before we suddenly got an email saying the tour was cancelled. There was no explanation. This tour was to be the highlight of our trip to Rome. We tried to find another Vatican tour, but the concierge at our hotel said everything was sold out. We will never again trust GetYourGuide to find us a guide anywhere.

This is a great app for finding tours in your destinations. The service from the app is great and the local providers are very responsive. I tried tours4fun and they were horrible. This will be the only company I use from now on.

Perfect lear from the start, options for spending time, relevant explanations, easy to pay and cancel. I was notified in advance of the next appointment, I felt well guided.
I recommend. I will use it personally in the future.

Can't say enough good things about this experience. Ease to book and pay!
Driver from airport to hotel was very friendly and helpful
But the camel ride and sunset dinner was awesome. The guides were wonderful and very helpful. This was truly a great experience

I appreciated that the tour was longer than advertised. The issue is that the tour guide's English was extremely poor. It was difficult to understand. It should have been much cheaper. I would definitely not pay anything more than 25€.

I bought my tickets to the coliseum way in advance and days before my trip they canceled my reservation. After I had already been charged. They do this so that at the last minute we pay more. Horrible. NO integrity.

We were supposed to be shown the pulpit rock which many of us missed seeing. The tour guide should have announced earlier as we were approaching the site to be on the lookout for it.
Secondly the were promised that the tour would end exactly at 1pm- it actually was really delayed by 30 to 40 minutes

We own one of the top ranked tour companies in NYC and the service that this supplier provided to our guests was so outrageous, we cancelled our relationship. The list goes on, but they refuse to give you the travel partners details until AFTER you book and many times they will book you on a tour not even provided or blocked my the supplier... and get this, they would change the description of out tours provided to BAIT you into booking with our consent... and they provide incorrect tour locations... after 60K in bookings, we said hell no!