Lydia N.

Do not book with this company, we booked a tour and were not notified through email or text that our tour time was no longer available and that we would have to wait 2 hours for the next one. Why sell a tour that you have no availability for? Management is ridiculous, we asked to be prioritised for any free spots for the next tour and instead they had put 2 other people (who had not booked anything) on the next tour before us.

Placed an order and was notified it could take from 1-12 days to be shipped off. Contacted them on the 10th day as I had no communication and had heard very bad things about the company. The ‘customer service manager' who might as well have been called an automotive machine, notified me that there actually was a 5-17 day processing time so this information was falsely advertised to begin with. I then questioned why the processing time would take that long and why I had not been contacted if this had changed. She then responded with an automotive response claiming my parcel was lost (contradictory considering my parcel, in her previous email, was still processing). This company is making a fortune, not only on the products but the shipping (charging $40) and provides the worst service I have ever experienced (I have experienced a lot of bad companies before). I caution you not to spend your money with a company that focuses more on sending PR packages than they do caring for their customers who spend their hard earned money. The commerce commission should really be reviewing this business