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GetYourGuide Questions & Answers

845 reviews
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Here’s what consumers have asked with answers from GetYourGuide staff and previous consumers.

6 questions answered
17% answered in 1 day
Question:

I am seeing terrible reviews about your company not refunding money and not honoring tours even with a printed ticket voucher...what is going on?

Answer:

They are just a bunch of money-hungry, non-caring theives.

By Wayne H.
See more answers (6)
Question:

No it is not legit! complete scam - liars!

Answer:

I've used them in 3 different countries and never had a problem. Always great service.

By Marvin C.
See more answers (4)
Question:

Is getyourguide a scam or a legit company?

Answer:

They are great! My family and I had to change our book a day before and they rescheduled right away. The tour was above expectations and they are very professional.

By Paula D.
See more answers (10)
Question:

Why is your price 80 dollars higher per person than everyone else??? this concerns me

Answer:

Answer is very simple, they overcharge the local company with a huge comission. They are sucking bloods of local suppliers! You can buy tours way cheaper if you buy directly from suppliers, for sure.

By Engin Y.
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Question:

Just submitted a review for madrid royal palace and prado gallery. delete it please it will make no sense as i was not done editing and it submitted.

Answer:

Hi Judith! Please send us your booking details at social.support@getyourguide.com from the same email address you used to make your booking and we'll look into it as soon as possible. Thanks!

By GetYourGuide D.,
Question:

Hi, i've already submitted a review for the excellent bogside murals and bloody sunday tour with gleann doherty but it hasn't appeared yet. andy

Answer:

Hi Andy! Thank you for you question and apologies for the late reply. Could you please tell us the exact date when you submitted your review? Also, if you used a different name, please let us know. Thanks!

By GetYourGuide D.,
Question:

Do you have any plans to make your affiliate program accessible to social media users, who represent a significant portion of your potential market?

Question:

How long does it take to refund cancellation

Question:

How i can come in contact with a human to ask questions?

Question:

Jag missade mitt event på grund av ett barnbarn som krånglade. hur får jag ersättning för mitt förlorade besök på abba museet?

Can’t see your question? Ask to get answers from the GetYourGuide staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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