I accepted a bid for a ride in Italy, paid the entire balance. 2 months later the driver messaged me and said he wanted more money or he was going to cancel the scheduled ride (extortion?). I refused and reached out to the company. They refused to refund my money, gave me a worthless credit even though it was THEIR fault. Research on other sites- lots of terrible reviews. Read their cancellation policy as well. It doesn't even apply to me since THEIR CONTRACTOR cancelled on ME, but they still refused to refund my money.
Great pick up and drop off to/from alicante airport. My grandson was sick in car and the driver was extremely helpful and understanding. Would highly recommend this service and very cost effective too!
Denise
The vehicles, both Mercedes, were immaculate and luxurious. I had to rearrange my return collection time and using the main telephone number this request was handled perfectly and a PDF voucher emailed to me.
Driving skills of our carrier were very safe and professional. And at the end of the trip, he even wanted till we entered our apartment building before driving off. I would highly recommend them, as this was my first and very good experience with tham.
Quickly found the driver in the crowd. Traffic was painfully slow from the airport Manhattan, but I can't say that an alternative route would have been faster. The driver was very competent and quickly changed to lanes that were moving again. I commended him for his driving skills.
It only took a few minutes to book two separate transfers in different cities (Istanbul and Antalya). After paying I received the contact details for both drivers. The first trip went very well. I hope everything will go just as smoothly with the next one!
Dear Gettransfer user, Thanks, we'll be waiting for you again!
The language barrier made our ride a little more complicated that it probably needed to be. But gettransfer offered the best price compared to the other companies I checked. Would book with them again, but maybe request a driver who speaks English.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Excellent service, spot on time at Malaga airport pickup. Driver came early for return journey due to traffic. Both drivers polite and friendly. Both cars spotless. Will definitely use gettransfer again.
I recently filed a complaint with Gettransfer regarding a driver who arrived 30 minutes early to pick me up. I just wanted to express my gratitude to the customer service team for their prompt response, which included not only an email but also a phone call to ask more and apologise. Nobody seems to notice these things, especially complaints, yet this was handled flawlessly.
We appreciate every your feedback, thank you!
Passing through the controls in La Guardia takes an awfully long time - about 1,5 hours. Our driver had apparently arrived 10 minutes early too so he wasn't overly happy when met us. But at least he didn't leave us stranded. Plus it's much better than sing a yellow cab where you have to pay at the end of the ride. So as far as we were concerned it was still a good experience and we recommend it.
One of my group was late. They waited patiently and once she arrived we were taken promptly to our destination. I've been using gettransfer for years and they have never let me down. Would highly recommend
I would highly recommend gettransfer.com. We have used them twice now in Majorca and Milan. Comfortable, clean vehicles with courteous drivers who arrive promptly. 2 child seats were booked this time which were up to safety standards. Will use them again.
I have used gettransfer twice before and will be using them again.
The reason for 5 stars this trip is that you are able to amend your collection details online giving 48 hours notice, which is great.
I don't usually leave reviews but I've used this service several times and I've never been disappointed. I can't even recommend one driver because they're all great. Gettransfer is the best in Croatia.
Dear Sad, Thank you very much, we appreciate and love it!
So much fake reviews. You will not hide your true face.
Not refunded for customers cancelled due to pandemic. Didnt pay to the drivers.
They dont have any quality control, working with every driver who asks to. So no commercial licenses or insurance. Stay away.
Dear Peter, thank you for your enquiry. As we try to avoid such cases, we would be very grateful if you could email us info@gettransfer.com with details of the application or details of the vehicle that was suspected of operating without a licence.
Perfectly organized with a very friendly driver in aqwell maintained vehicle. He told us some useful information for our stay and even helped us to communicate (in Spanish) with the owner of our apartment, so that the contact person was already on site. It does not get better than this.
Easy to book online via their website or app. The driver reached out to us ahead of time and confirmed our trip. A quiet and professional gentleman. The car was clean, the driver even took the liberty of helping us with our bags when we arrived at the hotel. I will definitely use their service again!
Thank you very much, we appreciate and love it!
The trip was short but very comfortable. The driver was very friendly and gave us all first class treatment. He made the journey as easy as possible and it went very smoothly, especially as most of us needed to be dropped off at different places. I would definitely repeat.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
I've been using gettransfer.com now for a number of years, they are my go to airport transfer company. When our 2020 holiday in Portugal was cancelled, I kept my booking refund with them to help during the pandemic & they credited it onto my trip this year to Italy.
We have used some transfers several times we don't even compare prices anymore because we know you might pay a few euros more but we are absolutely confident that they will be there when we arrive at the airport. We would have no hesitation in recommending gettransfer to all our family and friends which we do regularly.
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
Gettransfer has a rating of 3.4 stars from 704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gettransfer most frequently mention excellent service, return trip and friendly driver. Gettransfer ranks 1st among Moving Service sites.
Rafael, we appreciate every your feedback, thank you!