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Gettransfer

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New York
2 reviews
3 helpful votes
Follow Lisa S.
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Zero stars! Use extreme caution!
May 17, 2022

I accepted a bid for a ride in Italy, paid the entire balance. 2 months later the driver messaged me and said he wanted more money or he was going to cancel the scheduled ride (extortion?). I refused and reached out to the company. They refused to refund my money, gave me a worthless credit even though it was THEIR fault. Research on other sites- lots of terrible reviews. Read their cancellation policy as well. It doesn't even apply to me since THEIR CONTRACTOR cancelled on ME, but they still refused to refund my money.

Date of experience: May 17, 2022
Italy
1 review
0 helpful votes
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Great
July 7, 2022

Great pick up and drop off to/from alicante airport. My grandson was sick in car and the driver was extremely helpful and understanding. Would highly recommend this service and very cost effective too!
Denise

Date of experience: July 7, 2022
Germany
1 review
0 helpful votes
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Great
April 30, 2022

The vehicles, both Mercedes, were immaculate and luxurious. I had to rearrange my return collection time and using the main telephone number this request was handled perfectly and a PDF voucher emailed to me.

Date of experience: April 29, 2022
Italy
1 review
0 helpful votes
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Good!
October 5, 2021

Driving skills of our carrier were very safe and professional. And at the end of the trip, he even wanted till we entered our apartment building before driving off. I would highly recommend them, as this was my first and very good experience with tham.

Date of experience: October 5, 2021
GetTransfer m. Gettransfer Rep
over a year old

Rafael, we appreciate every your feedback, thank you!

Portugal
1 review
0 helpful votes
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I recommend it 100%
April 24, 2023

Quickly found the driver in the crowd. Traffic was painfully slow from the airport Manhattan, but I can't say that an alternative route would have been faster. The driver was very competent and quickly changed to lanes that were moving again. I commended him for his driving skills.

Date of experience: April 24, 2023
Germany
1 review
0 helpful votes
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Everything went well
November 24, 2023

It only took a few minutes to book two separate transfers in different cities (Istanbul and Antalya). After paying I received the contact details for both drivers. The first trip went very well. I hope everything will go just as smoothly with the next one!

Date of experience: November 23, 2023
GetTransfer m. Gettransfer Rep
12 months ago

Dear Gettransfer user, Thanks, we'll be waiting for you again!

France
1 review
0 helpful votes
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Good
February 12, 2024

The language barrier made our ride a little more complicated that it probably needed to be. But gettransfer offered the best price compared to the other companies I checked. Would book with them again, but maybe request a driver who speaks English.

Date of experience: February 11, 2024
GetTransfer m. Gettransfer Rep
12 months ago

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Spain
0 reviews
0 helpful votes
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Excellent service
January 9, 2022

Excellent service, spot on time at Malaga airport pickup. Driver came early for return journey due to traffic. Both drivers polite and friendly. Both cars spotless. Will definitely use gettransfer again.

Date of experience: January 8, 2022
North Carolina
1 review
0 helpful votes
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;))
July 21, 2021

I recently filed a complaint with Gettransfer regarding a driver who arrived 30 minutes early to pick me up. I just wanted to express my gratitude to the customer service team for their prompt response, which included not only an email but also a phone call to ask more and apologise. Nobody seems to notice these things, especially complaints, yet this was handled flawlessly.

Date of experience: July 21, 2021
GetTransfer m. Gettransfer Rep
over a year old

We appreciate every your feedback, thank you!

GB
1 review
0 helpful votes
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We recommend it
May 7, 2023

Passing through the controls in La Guardia takes an awfully long time - about 1,5 hours. Our driver had apparently arrived 10 minutes early too so he wasn't overly happy when met us. But at least he didn't leave us stranded. Plus it's much better than sing a yellow cab where you have to pay at the end of the ride. So as far as we were concerned it was still a good experience and we recommend it.

Date of experience: May 7, 2023
Greece
2 reviews
2 helpful votes
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One of my group was late. They waited patiently and once she arrived we were taken promptly to our destination. I've been using gettransfer for years and they have never let me down. Would highly recommend

Date of experience: May 27, 2022
Hungary
1 review
0 helpful votes
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Will use them again
January 19, 2022

I would highly recommend gettransfer.com. We have used them twice now in Majorca and Milan. Comfortable, clean vehicles with courteous drivers who arrive promptly. 2 child seats were booked this time which were up to safety standards. Will use them again.

Date of experience: January 19, 2022
France
1 review
0 helpful votes
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Great
May 27, 2022

I have used gettransfer twice before and will be using them again.
The reason for 5 stars this trip is that you are able to amend your collection details online giving 48 hours notice, which is great.

Date of experience: May 27, 2022
Spain
1 review
0 helpful votes
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All is ok)
August 11, 2021

I don't usually leave reviews but I've used this service several times and I've never been disappointed. I can't even recommend one driver because they're all great. Gettransfer is the best in Croatia.

Date of experience: August 11, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Sad, Thank you very much, we appreciate and love it!

Lithuania
1 review
1 helpful vote
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So much fake reviews. You will not hide your true face.
Not refunded for customers cancelled due to pandemic. Didnt pay to the drivers.
They dont have any quality control, working with every driver who asks to. So no commercial licenses or insurance. Stay away.

Date of experience: May 5, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Peter, thank you for your enquiry. As we try to avoid such cases, we would be very grateful if you could email us info@gettransfer.com with details of the application or details of the vehicle that was suspected of operating without a licence.

Poland
1 review
0 helpful votes
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Perfectly
April 13, 2023

Perfectly organized with a very friendly driver in aqwell maintained vehicle. He told us some useful information for our stay and even helped us to communicate (in Spanish) with the owner of our apartment, so that the contact person was already on site. It does not get better than this.

Date of experience: April 12, 2023
Italy
1 review
0 helpful votes
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Easy to book
September 2, 2021

Easy to book online via their website or app. The driver reached out to us ahead of time and confirmed our trip. A quiet and professional gentleman. The car was clean, the driver even took the liberty of helping us with our bags when we arrived at the hotel. I will definitely use their service again!

Date of experience: September 1, 2021
GetTransfer m. Gettransfer Rep
over a year old

Thank you very much, we appreciate and love it!

Portugal
1 review
0 helpful votes
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Excellent service
February 8, 2024

The trip was short but very comfortable. The driver was very friendly and gave us all first class treatment. He made the journey as easy as possible and it went very smoothly, especially as most of us needed to be dropped off at different places. I would definitely repeat.

Date of experience: February 7, 2024
GetTransfer m. Gettransfer Rep
12 months ago

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Belgium
1 review
0 helpful votes
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I've been using gettransfer.com now for a number of years, they are my go to airport transfer company. When our 2020 holiday in Portugal was cancelled, I kept my booking refund with them to help during the pandemic & they credited it onto my trip this year to Italy.

Date of experience: June 3, 2022
France
1 review
0 helpful votes
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Recommend
February 16, 2022

We have used some transfers several times we don't even compare prices anymore because we know you might pay a few euros more but we are absolutely confident that they will be there when we arrive at the airport. We would have no hesitation in recommending gettransfer to all our family and friends which we do regularly.

Date of experience: February 15, 2022

Overview

Gettransfer has a rating of 3.4 stars from 704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gettransfer most frequently mention excellent service, return trip and friendly driver. Gettransfer ranks 1st among Moving Service sites.

service
604
value
373
shipping
175
returns
119
quality
428
This company responds to reviews on average within 14 days