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Gettransfer has a rating of 2.9 stars from 714 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.
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It was a top transfer service. We booked a round trip from Novosibirsk airport to Kemerovo. Everything was great and without delay. The price was much better than in other companies. The driver was friendly and helped us with the luggage. Many thanks.
I was heading to a party and decided to give gettransfer a try and downloaded the app. Among many options I was offered the one with a new Tesla came as a surprise, 'cause I heard a lot about riding in fancy cars. Just in 25 minutes it was up my front door. I hopped in and arrived at the party in style.
It was a top transfer service. We booked a round trip from Dovodedovo airport to the railway station. Everything was great and without delay. The price was much better than other companies. The driver was friendly and helped us with the luggage. Many thanks.
I've ordered an minivan for my family to Minneapolis airport. An hour before the pickup, the carrier texted me to say that he wouldn't be able to meet us as the highway had been closed due to weather conditions. It was quite nervous as we were afraid of missing the flight. I contacted the gettransfer support service and within 30 minutes they sent me contact details of a nearby carrier. The car was a higher class but we did not have to pay extra for it.
GetTransfer really came through for us and helped make a last minute change to our reservation when we discovered that our flight had been moved an hour.
Will use again in the summer, was not the cheapest option when I searched but sometimes relibale service is the most important thing and less hassle is most welcome on a holiday!
Used gettransfer for the umpteenth time and every time they never let us down. We got caught up in customs and the driver had to wait over an hour but he was there with a smiling face. Thank you gettransfer.
Excellent service. Live 24 chat is a great tool. Staff responded quickly and were very helpful. Well worth the money as opposed to losing time on trains/buses. Door to door service. Will use again.
I have used gettransfer in France and in Spain and I must say that although I was cautious of using a new service, their customer service and directions were impeccable.
¡Un equipo super profesional! Todo paso sin problemas, las solicitudes comenzaron a llegar por correo rápidamente. Una amable señorita me contactó, discutimos todos los detalles, teníamos mucha equipaje y estábamos preocupados. Pero todo salió bien. Les recomiendo este servicio mis amigos.
We use have used Gettransfer a few times now and we can not fault them at all. We have just used them for transfers to and from Budapest airport and they were punctual, polite and a nice clean vehicle.
Very comfortable transfer from Innsbruck airport to Obergurgl. The driver was waiting for us as we came through the baggage claim area and we were on the road almost straight away.
I was worried as my pickup was at 04:40, and if it had not showed up my other options were non existent. It was my first time to use gettransfer.com. I was going from Paphos town to Paphos airport in Cyprus.
Tuvimos la experiencia de pedir un coche de primera clase cuando estábamos de vacaciones en Italia. No tuve que esperar mucho, el auto llegó rápido. La calidad supreende por el precio. Conductor muy agradable y educado. Viajamos muy a menudo, creo que utilizaremos los servicios de esta empresa nuevamente
Refuse to refund back to card, even after the trip being a month away and payment only being made yesterday. Insist on keeping it as 'credit' on the account. The most unhelpful customer service. I recommend using different transfer companies.
Fine I guess right up to the point where carriers decide not to fulfil their obligations and cancel as your flight arrives. Left us at the airport 90 miles from our resort with 6 children. Zero support, zero accountability, nobody with any responsibility or acumen, absolutely abysmal. A joke of an organisation…. Never again, ever. Pathetic and an absolute disgrace to the ski industry
First time we have used transfer services with this company and wow, we were really happy in every way. Best transfers I have ever had by far in all the 6 times I have visited Turkey and I have always used private transfers.
Booked for a trip for one with big bags from Schipol to uni accommodation. Changed number of passengers with less than 24 hours notice - heard back v quickly. On the day we had a call as we were collecting bags with advice on where to come with WhatsApp pictures sent to make it even easier. Lovely driver. Great service.
Very easy to book and pay online, clear instructions as to where the driver will meet you, confirmation receipt, pre arrival email and text on arrival. Very pleasant and helpful driver and car in very good condition. Would definitely book again.
Arriving in a foreign country where I speak only a little of the language is daunting enough - so hiring this service gave me peace of mind. The driver contacted me often (text and phone calls) as I waited and was extremely polite and responsive. I enjoyed a quiet ride to my destination, where again the driver was both polite and helpful.
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.