GetPhotoBlanket

Long story short, don't order from here. If you do, expect a long wait. I placed an order on 21 April and with COVID I expected some delay with the shipping, but it is June 9th and still no item. When I sent an email regarding the status at about 3 weeks post order (the tracking number has said it was in the same location for a month) they just re-forwarded the tracking email to me. I sent another email a week ago asking to refund my purchase since it doesn't appear that I'll even get my item, the tracking email was again forwarded to me. I'm overall unimpressed. I haven't received the photo puzzle I ordered, but from the other reviews that I see here, I don't expect it to even be a quality product that was "worth the wait."

Awful. I am VERY disappointed in getphotoblanket. The delivery took over a month and a half to get here. I ordered the 300 piece puzzle and when I received the item, not only was the quality terrible with the pieces falling apart but the box had the printed out picture glued on. This was not what I was expecting. Additionally, the service was not great as I contacted the company several times to get an update on my shipment and received the same response each time with no explanation. The least they could have done was taken off the shipping price and given me free shipping for the long delay. I wish I had not ordered this for a Mother's day present as it came 2 months late and wasn't even worth the wait.

I too wished that I would have looked at the reviews of this company prior to ordering. I placed an order on April 19th... and as of today, May 12th I'm still waiting. Has anyone atleast finally received their product because I'm wondering does this company even exist. M? I placed an order for my beloved cousin whose mom died from cancer in Dec of last year 1 week before Christmas of all things. I was hoping to give her the blanket I ordered of her mother on mother's day... well its passed and no blanket. Disappointed beyond words... this company should be closed or be more honest about time frames and that's the bottom line.

Took 2 months to get my custom puzzles. They arrived in broken plastic boxes. No picture with the boxes. The 2 puzzles were scrambled together. Also the pieces are all blurry and the coloring not like the photo that I uploaded so you cant even look at your photo to figure out the puzzles. I've tried contacting the company 3 times, but they have not responded. Waste of $85. Total rip off! I would have given a 0 review, but it wouldn't let me submit review without clicking at least 1 star

I ordered a puzzle on April 4th 2020 for a birthday present. I probably had 20 different emails going back and worth from this place about all of the issues I had. They told me it shipped on April 21st, however weeks went by with it staying in the same place. On May 12th it FINALLY said it delivered to my own address so when I went to check nothing was there. I tracked the package on a different website and it said it delivered to Utah! Which is very very far from where I live.

Do not order from this site. Scam! I wish I knew but I trust too many people so easy. I ordered a puzzle for my nephew as a surprise on April 4th 2020. A got a bogus email with a tracking number that was "untrackable". I have been emailed with a "rep names Mila" and she keeps telling me to hang in there" and that it's on it's way but delayed due to COVID 19. I asked to speak with a supervisor and she keeps ignoring my request. And say the package should be here in 3-5 more days. I is now May 1st. I am waiting a few more days and then I an calling my bank for a refund of the money. I will also write to "Mila" that I will be reporting this to the police so that they can shut this site down. What a shame people actually do this. Sickening.

Just order from Amazon people. Dont trust any of these sites!

I have never been so upset with a company. I started emailing them after I placed the order, inquiring about the pictures I submitted. Their first response was helpful and they sent me a mock up of what the product would look like, it was great. A few weeks after I emailed again because the tracking information had said the exact same thing for weeks and I wasn't sure if the tracking number was active or correct. All I wanted to know was where the blanket was coming was located and where they were shipping from. My question was never answered and I asked 6 separate times in 6 separate emails. My question was NEVER answered. Each time they avoided the question and just kept telling me to be patient. I had no problem waiting for the blanket as I am a reasonable person and understand what is happening with COVID-19, and that shipping times would be delayed. The problem I had was that they ignored my question about where it was coming from 6 separate times. UNACCEPTABLE!

I purchased four pillows and one piece of advice is to ensure the quality of the photo is pristine (my fault) that being said I ordered "the most popular pillow" and the photo head looks way to big. My Biggest complaint is that I ordered to Superman pillows, one for my 16 year old and one for my 10 year old nephew and to my dismay they have "Dad" on the front…NOT What was advertised or what I selected" I have been back and forth with Lily Chesca by email about this and she has not addressed how I can get a refund or replacement for these two pillows. She only has addressed my feedback about the poor quality of the pillows. So disappointed there are so many other reputable and quality sites don't waste your money or time…. Lily Chesca SHAME! I added the pillows but you cannot see the Dad across the chest in the photos

NOT A SCAM. I ordered a personalized blanket featuring a picture of my boyfriend's black lab. The blanket quality is just okay (its soft but quite thin) but the picture of the pup turned out great. Bright colors and true to the picture I provided. So cute! One downside is how long shipping takes. The blanket took exactly 27 days to reach my house (production and shipping combined) so definitely order far in advance of when you actually want it. I suspect the blankets are made outside of the USA. I emailed the company two separate times to ensure my photo was adequate and to ask about shipping updates. They replied back to the first email within a couple hours and the second email within 3 days. Helpful and polite. Also used the "Shop" app + USPS website to track the package. Both were accurate and helped me feel more confident that it was actually making shipping progress and would eventually arrive
PROS: One of the only companies that does the paint brush style pet blankets, product true to description, soft, bright colors, beautiful picture quality, good customer service
CONS: SLOW SHIPPING

I ordered this as a Christmas gift and it took 3 mos. It was terrible--looked like a cartoon dog and was not the picture of my dear friend's pet. Horrible quality.

In mid-December 2020, I ordered a blanket with a picture of my recently deceased dog on it and at the top of the blanket was supposed to state "Our Good Boy, Forever". I was expecting it to come in around New Years Day, but it didn't arrive until mid-January. When I opened the package and looked at the blanket, my dog's face was there but no text at the top. I waited almost a month to receive a blanket that wasn't even finished. I contacted their customer service about the unfinished product and that I wanted a complete refund because I didn't get a complete product. They first apologized and offered me a 10% refund. TEN PERCENT! I emailed them back and said that wasn't good enough. They brought it up to 15%. What a joke. The emails went back and forth until they got up to 25%. I have lost my patience with this company. Incompetent and careless. I understand mistakes happen, but own your mistakes and do your customers right. Look at the photo and you will understand. DO NOT USE THEM. Use a local business, that way the person performing the work can ask questions about the product and double check their work.

Going through Customer Service to get help is a waste of time. They put you through the ringer without solving any issues. Jimmy, Customer Service Representative, asked me to send the photo of the product received and will offer a solution: 1)The first offer was a $5 compensation, 2) The second offer was to remake the blanket at half price and we will send it out for free. 3) The third offer was to remake the blanket for $20 and we will send it out for free. I do not know how many times I have made it clear to Jimmy, but this gift was a blanket of my late cat and they did not do her justice. Let alone could not make her the proper color. I told Jimmy that his company will remake the blanket of free of charge or give me a full refund and I will take my business elsewhere. I was able to have the blanket remade and could approve the renderings before the blanket was sent out. I sent a new picture so there was no confusion of what color my cat was. After days of waiting, no changes were made and the blanket was sent out again without my approval of the renderings. I asked multiple times to speak with the manager and Jimmy would not give me the contact information, I am disappointing with this company and will fight for the full refund.