Jack S.

WARNING: DO NOT SHOP HERE.

I have a long and sordid story to tell about trying to order a custom puzzle from this company. I'll try and be brief. TLDR; this company is ridiculously disingenuous and will not help you if they send the wrong product, or if you want to do a return for any reason.

I ordered a puzzle in early March. It showed up at the end of April, two months later. I get it, COVID days. I open my package, WRONG PUZZLE! Someone else's photo printed on it.

Should be easy enough to return and get a refund right? WRONG. I have spent the last two weeks going back and forth with their customer service (though I would call it more like customer torture) trying to get a refund. They made me send photos, then verify some product number on the packaging (which is different from the one on my order because well. It's not my puzzle!), then tried to offer me a TEN PERCENT code. Then, much later, asked me to SEND MORE PICTURES!

I finally lost my patience and sent them an email about how it was really crazy they'd do this - my CS person asked me to BUILD THE PUZZLE before they sent my refund. Which is actually kind of funny. Regardless, I want my $50 back.

Screw you photo blanket, I hope you go out of business