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Getlumina

How would you rate Getlumina?
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Maine
1 review
0 helpful votes
Follow Gabriel A.
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Very knowledgeable and friendly staff to deal with, I even spoke to the company CTO haha. Product quality is awesome. We have received 2 cameras so far and will be getting more for the office soon. Thank you.

Date of experience: December 1, 2021
Colorado
1 review
0 helpful votes
Follow Rachael E.
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Great pre and post-sales support. Very quick, helpful answers. Product is also of excellent quality and looks great as well but the software needs improvements. Hopefully, the upcoming update will fix the software issues as promised.

Date of experience: January 14, 2022
Utah
1 review
0 helpful votes
Follow Nicole B.
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The 4k system I bought from Lumina has been amazing. Package arrived undamaged and without defects. Shipping was super delayed because of global supply chain issues. Software needs improvements and last time I spoke with the support staff they were very optimistic on redressal of all the issues in future updates. My overall experience with this company has been great.

Date of experience: February 10, 2022
Egypt
1 review
0 helpful votes
Follow Jamal A.
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After sale service is good. Camera is 4k with a large sensor and a robust aluminum body. Design is also awesome. I couldn't use all the AI features yet but I have booked an online session with the technical support for further guidance. Will be updating my review soon.

Date of experience: January 21, 2022
New Jersey
1 review
0 helpful votes
Follow Darlene W.
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This is the first time I've used a Lumina 4k camera. Setting up and optimization was too complicated for me given I am not a tech savvy person. Thanks to the customer support, they did it all for me and since then the camera is working perfectly.

Date of experience: January 27, 2022
Texas
1 review
0 helpful votes
Follow Malik T.
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I received my 4K Lumina camera last month. I was sceptical because I didn't know how they worked. But, the unit exceeded my expectations and I'm absolutely pleased with the picture quality, product design and software features.

Date of experience: December 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Melinda D.
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Very informative and easy to maneuver website. I was able to reach a decision and place the order within ten minutes. The product itself is amazing with great features and competitive pricing. Looking forward to my delivery.

Date of experience: February 14, 2022
North Carolina
1 review
0 helpful votes
Follow Mitchell H.
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My 4k camera arrived a little late but I was kept informed by the customer service. Installation was a breeze and I instantly fell in love with the amazing picture quality and impressive AI features. Thank you.

Date of experience: March 1, 2022
Nevada
1 review
0 helpful votes
Follow Camden J.
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Easy ordering and quick checkout. Shipping was delayed but I was kept informed by the customer service. I have installed the camera and it has exceeded my expectations.

Date of experience: March 31, 2022
Texas
1 review
0 helpful votes
Follow Philip B.
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I had no problems with checkout and also received help from the customer support when I needed it. I'm looking forward to getting the system and installing it.

Date of experience: April 8, 2022
Massachusetts
1 review
0 helpful votes
Follow Norman M.
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We already have a Lumina 4k cam but placed a new order today for 2 more units. So far, we have been really pleased with the product quality and the customer support.

Date of experience: April 11, 2022
Georgia
1 review
0 helpful votes
Follow Bernice L.
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My second order with Lumina and I am extremely satisfied with the camera I received last week. There was some delay but it was because of the global component shortage I was told. Overall, very satisfied.

Date of experience: October 20, 2021
Minnesota
1 review
0 helpful votes
Follow Ross M.
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Due to an issue with my Internet connection I couldn't set up the camera correctly and assumed it was a bad product. Glad I contacted the tech support; they ran troubleshooting, identified the issue and rectified it. Since then my camera has been working flawlessly.

Date of experience: February 9, 2022
Connecticut
1 review
0 helpful votes
Follow Gunner C.
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I interacted with the support team through live chat and email when I was in the process of decision making. They were knowledgeable and prompt but never pushy. I received my 4k camera today and I am very satisfied.

Date of experience: March 23, 2022
Indiana
1 review
0 helpful votes
Follow Julia R.
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Their customer service was amazing. They knew what I needed even though I was not sure. The system took a while to arrive but I was notified before ordering and it was exactly what I needed. Thank you.

Date of experience: February 22, 2022
California
1 review
0 helpful votes
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Picture quality was perfect but I had problems with the settings. I got in touch with the service and was advised to install a software update. That solved my settings problem. Thanks to the service department for rectifying my issue.

Date of experience: December 28, 2021
Virginia
1 review
0 helpful votes
Follow Toni T.
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I was anxiously waiting for my camera and finally got it last week. I found it futuristic and yet cost-effective. With a little help from the tech support I am totally at ease with using my camera at home and at work.

Date of experience: January 24, 2022
Arizona
1 review
0 helpful votes
Follow Mamie J.
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Purchased the 4k camera from Lumina for my Macbook and I am already in love with it. Can't wait to use it for the first time. I am leaving a five star review because everything has been excellent so far and I am very happy, however, if there are any serious issues with the product I'll definitely update my review. Thank you!

Date of experience: January 14, 2022
Massachusetts
1 review
0 helpful votes
Follow Pearl C.
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The picture quality is outstanding and the unit is simple to set up. I'm incredibly delighted with the performance and would definitely buy Lumina products again!

Date of experience: April 6, 2022
Wisconsin
1 review
0 helpful votes
Follow Shirley E.
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My first purchase from Lumina. It was easy to find all the technical specifications on the website and the checkout process was really simple. Received my camera today and the packaging is really impressive. Can't wait to install and use it for the first time.

Date of experience: March 22, 2022

Overview

Getlumina has a rating of 3.5 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getlumina most frequently mention customer service, tech support and picture quality. Getlumina ranks 4th among Camera sites.

service
2
value
3
shipping
3
returns
2
quality
3