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Wisconsin
1 review
3 helpful votes
Follow Daniel M.
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Useless. Already mad that I cannot get through to the company I need. You try Get Human, which used to work as described. Now loaded with adds and they never call you back. Eat a $#*!, Get Human :(

Date of experience: February 2, 2020
Michigan
1 review
0 helpful votes
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Ok cool
April 30, 2019

Nice. Nice one man. I guess maybe it helped i dunno rly do u? Pretty cool stuff tho. Like it keeps askin me to get all my documents and passwords and be like hey did u resolve the thing? And it says i did but i didnt but then i did and its like ok well i guess u did then u just had to go do it urself

Date of experience: April 30, 2019
California
1 review
0 helpful votes
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GetHuman was able to help activate the right channels to get the LinkedIn migration process successfully started. Would highly recommend their service to others!

Thank you!
Justin

Date of experience: May 4, 2019
Georgia
1 review
0 helpful votes
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I used GH service where they would hold and call me when a rep was on the line, purportedly saving me "25%" of hold time. The company I was trying to call had a hold time of two hours. GetHuman never called me. They did send me a text FOUR HOURS LATER asking if I'd already resolved it.

Date of experience: March 18, 2022
Washington
1 review
1 helpful vote
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HULU shows popping back to the home page(Netflix, Disney, Philo, etc.) and we would to reselect HULU and go to the show we were watching, My wife called GetHuman, and told them about the problem. We did nothing else to solve the the problem here at home. The next day, HULU worked fine.

Date of experience: July 12, 2020
California
2 reviews
0 helpful votes
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Be patient, don't give up and follow the instructions and you too will GET a HUMAN on the line and will get your business taken care of. I needed to call the IRS and today is the 15th of April so imagine how many people were trying to get through to speak with a representative. It sure felt good, when I was told that my holding time was only going to be 7 to 10 minutes! I know I was smiling throughout the call and I even caught myself humming to some of the music that was being played (and it was the kind of music that they play in elevators or when you're sitting in the chair at the dentist's office, that instrumental kind of music, lol)! When the representative got on the phone and told me their name and their ID #, I couldn't help myself by saying, "This really is the IRS!" Before I knew it, I was thanking the representative for their assistance and I was done! And I have GetHuman to thank! Thanks so much GetHuman, you saved me hours and maybe even days of holding time!

Date of experience: April 15, 2019
Wisconsin
1 review
0 helpful votes
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Issue
When placing a Barnes & Noble (B&N) book order online, the link to my membership was unsuccessful. When I tried to link my B&N membership to the order form I got this message: "We are unable to match your Member profile with your account." Without this link, I was not eligible for free shipping.

Resolution
I called the support number *******323 and explained the problem to the support representative. When checking my account and membership, the rep noticed that the name on my account was my wife's, but the membership was under my name instead of hers. The rep explained that the two names must match which the rep quickly fixed for me.
When I viewed my order afterwards, the shipping charge was changed from $8.00 to "none".

Why this happened
In the many years we had B&N memberships, we never did "online" purchases we only used the membership at the store. The membership in my name was not an issue at the store even when my wife shopped there; but it makes a difference when shopping online. Lesson learned!

Thanks B&N support staff!

Date of experience: April 7, 2020
Nevada
1 review
1 helpful vote
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Never connected me
February 11, 2021

Trying to get a human at USPS. Original wait time was 21 minutes. Then timer ran down to6 minutes, and had not changed for 30 minutes. The site DID NOT work for me

Date of experience: February 11, 2021
New Jersey
2 reviews
0 helpful votes
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I WAS FRANTIC TRYING TO GET A HUMAN SINCE THE AUTOMATED ANSWERS WERE NOT ANSWERING MY QUESTIONS WITH MY KOHLS ORDER. GETHUMAN GIVES ADVICE ON "HOW TO AND THE BEST TIME TO DO IT". THEY FOLLOWED UP WITH ME THE NEXT DAY TO SEE HOW I MADE OUT. THEY ARE AWESOME AND HELPFUL.

Date of experience: November 22, 2019
California
1 review
4 helpful votes
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Scam, Scam, Scam
April 3, 2016

Notice the similarity in the photos for all the good reviews? That is because they are all written by the same person. Give your $9 to charity; it's easier.

Date of experience: April 3, 2016
Colorado
1 review
1 helpful vote
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So helpful!
May 1, 2020

I spent hours trying to get thru to Frontier Airlines customer service to deal with a canceled flight. GetHuman got me right thru to them and the problem is now solved! So grateful!

Date of experience: April 30, 2020
California
1 review
0 helpful votes
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Tried it to contact BA. Site said someone will call me in 11mins... waited for 15mins. No once called. Neither the time in the queue refreshed. Ridiculous..

Date of experience: August 19, 2019
Rhode Island
1 review
1 helpful vote
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Ripped off
January 25, 2020

Get human did help me by getting all the facts and to the route of the issue which was resolved, people got their money back from the school, and I got my hardware for the swing. Win win!

Date of experience: January 25, 2020
North Carolina
1 review
8 helpful votes
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$#*! these people
September 2, 2017

Don't waste your time all they do is take your money & send you an email. Breathe & think the situation through & you will find a way to resolve the issue.

Date of experience: September 2, 2017
California
1 review
9 helpful votes
Follow Tai R.
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Yes-man TOTALLY FAKE- HUUUUGE SCAM!
Steer clear of this site-down they ask you personal questions, offer help after a wait... For a low price of $5.00 then while you are waiting, they offer you faster service for $25.00... HOWEVER, I never got to chat with a consultant for the $5.00, instead they charged me $25.00 and the page Completely Reset! I CALL TOTAL FRAUDULENT SERVICE AND MAJOR SCAM! REPORT AND STEER CLEAR OF GET HUMAN... And after the page reset I filled out the information again to see if maybe I accidentally hit the back button or had a phone glitch... So I refilled out the form and waited for the service again, SAME EXACT THING HAPPENED AND I WAS CHARGED $25.00 A TOTAL OF 3 TIMES.
% SCAM

Date of experience: July 27, 2017
Florida
4 reviews
0 helpful votes
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Refund
January 13, 2020

I received 4 chairs from Wayfair and 3 were broken. Once I sent photos of the chairs, Wayfair refunded me in full without further discussion. As the chairs were not safe to use, I discarded them.

Date of experience: January 13, 2020
Washington
3 reviews
26 helpful votes
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I've tried to use them twice. They promise to connect you faster by having their system call the company and then connect you. This last time they say the wait time is 7 minutes. After a half hour nothing. So I click on the "get help now" button... someone says she is going to connect me to a service where I can pay for technical support. I need to speak with Verizon... not to someone who as no access to my account. Twice I explained that as she either ignored me or was a bot. The next thing I know is I'm on another "secure" website, but my computer is frozen.

Tjhe last time, I just gave up. I then received multiple emails a day asking me to come back for free assistance and if they solved teh problem and what the answer was.

I want the two hours of my life back. It's a scam to get you to pay for service.

There are no links or faqs or anything other than the for where you provide phone, It doesn; t provide any information about the company or any option to do anything but pay for technical service. I have a problem with service.

Date of experience: March 9, 2020
Albania
1 review
0 helpful votes
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Perfect service
September 10, 2019

I wrote my complain here and than my instagram got fixed right away.It was a really fast service and I encourage everyone to write their problems here.

Date of experience: September 10, 2019
California
2 reviews
5 helpful votes
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Trying to get help with Facebook password reset and all this site does is give you links to other people trying the same thing and no helpful answers. This site is a DUD!

Date of experience: July 18, 2018
KR
1 review
0 helpful votes
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Allow to write numbers and make more friends.
Raise friend maximum to Infinity, so I can make infinite friends.
200 is too few. So, reflect my opinions to Update Roblox.

Date of experience: April 16, 2020

Overview

GetHuman has a rating of 2.8 stars from 295 reviews, indicating that most customers are generally dissatisfied with their purchases. GetHuman ranks 6th among Directories sites.

service
28
value
23
shipping
4
returns
5
quality
19