• GetHuman

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Overview

GetHuman has a rating of 3.31 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GetHuman most frequently mention customer service, and phone number. GetHuman ranks 4th among Directories sites.

  • Service
    27
  • Value
    22
  • Shipping
    4
  • Returns
    5
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
21
See all photos

What reviewers want you to know

Positive highlights

  • Don't think I dealt with such a great customer service agent anywhere in the past.

Critical highlights

No critical highlights yet

How would you rate GetHuman?
Top Positive Review

“I even tell Social Workers about this!”

Henry W.
4/8/23

I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Top Critical Review

“Waste of time”

PABLO O.
2/15/24

I was trying to reserve a flight with them, You have to share all your security information before they give you an answer.

Reviews (296)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user henryw514
1 review
0 helpful votes
April 8th, 2023

I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Tip for consumers:
The only annoyance are all the Ads. Between every bit of useful information. There are a bunch of Ads and it's annoying if you accidentally click on them. But it is a free service but something has to pay the bills I guess. Still a 5 star site and resource.

Products used:
It's a website that tells you how to get a real human being and skip through automated questions and answers. Pretty much a cheat code for getting a real representative.

Service
Value
Quality
Thumbnail of user beckyc409
1 review
1 helpful vote
March 4th, 2023

I was having problems with my direct express card, I was trying to get a hold of them as to why my card was denied, well I called direct express lots of times but they had high calls and kept hanging up. Gethuman really helped fast. I don't know what they did but they got my card working. Thanks gethuman I got you guys for future references you rock!

Service
Value
Shipping
Returns
Quality
Thumbnail of user pabloo51
1 review
0 helpful votes
February 15th, 2024

I was trying to reserve a flight with them, You have to share all your security information before they give you an answer.

Service
Quality
Thumbnail of user johnp4916
1 review
1 helpful vote
February 23rd, 2022

I was at my wit's end trying to resolve what seemed like a simple action - submitting a document electronically. Then I found GetHuman and have nothing but praise for the courtesy, patience and help from the fellow on the phone. Thank you!

Service
Thumbnail of user janices879
1 review
3 helpful votes
April 18th, 2022

In theory, this is a great service. In reality, there are more problems than assistance. I used GetHuman this morning, and though I did receive a call from them, it didn't work. First, there were two competing recordings at the start of the call, which made it hard to understand. Then, once I tapped into the call, I was sent through the same voice menu that one gets by calling customer service itself. I was on hold for 8 minutes, before being put on hold for another 14 minutes to speak with someone. What gives?!?!

Thumbnail of user paulh2909
1 review
0 helpful votes
November 7th, 2022

BOOKMARK this site.
I called the support group to upgrade my service to include the hotspot. The tech named Nina told me they didn't have that service but I knew they did and advised her I had hotspot the whole time other than this billing period. I had used some of the reward points that didn't include it. I asked her to put me on that plan and was met with more resistance. After several minutes, she finally agreed to look at that particular plan and changed it. During the payment process, she asked if I had other properties. I felt that information is personal and it seemed very suspicious but she kept insisting that it's required. I told her no and advised she's asking personal information I didn't feel comfortable about. I'm ******** to start with and it was extremely difficult to cooperate with her. She seemed to retaliate by asking me to repeat information multiple times on multiple occasions. She even asked me to speak very slowly and spell each word. NO customer deserves that kind of treatment.

Service
Value
Quality
Thumbnail of user serendipitiousc
1 review
1 helpful vote
June 30th, 2021

I haven't tried Get Human for several years now, they used to be great, then I retired.
I go the website and now it wants an email or phone number. OK but then it says it sent (or texted) me a code. It didn't. Maybe the websites down? ANYWAYZ. Three different browsers, a PC, a teb. Let and twenty min. I'm crying to y'all 'nouf said.

Thumbnail of user thomasd2244
1 review
0 helpful votes
January 22nd, 2023

Literally useless. Just call yourself and be less annoyed. Two hours after my problem was solved by myself I got a text from gethuman that the IRS closed. Wish I did not send my info to them.

Service
Value
Quality
Thumbnail of user ivanp137
1 review
0 helpful votes
May 12th, 2020

I tried to Order my Things on amazon but I have my gift card and I tried to put it in my account this is they got canlind

Thumbnail of user suen238
1 review
2 helpful votes
September 6th, 2023

It was not Delta, just pretended to be. Said my flight had gone up $200 but the extra $200 was not charged to Delta but to a travel agency. The man, Vin, had an Indian accent. My Visa targeted it as fraud. I will not use them again even though it is frustrating not to be able to reach a live and competent person at most airlines these days..

Thumbnail of user peterh621
1 review
1 helpful vote
June 26th, 2019

You need to make Get Human more visible. I was about ready to cancel everything because I was dealing with a computer which couldn't understand my problem. I decided to try one hast time, and was finally able to talk with a person who was able to explain to me what I needed to do. You shouldn't let people sign up without knowing about the need for a Rocu. I was lead to believe that all I needed was a Smart TV which is not the right answer. Only some Smart TVs can receive the streaming. Thus the problem was not the help I received from Get Human, but the inability to find it.

Thumbnail of user kanchanak3
1 review
1 helpful vote
March 31st, 2023

My whatsapp account has been baneed turn it please sir review my whatsapp account my whatsapp number is *******258

Thumbnail of user brucea231
2 reviews
0 helpful votes
May 10th, 2022

Countless attempts to use them result in "GetHuman ran into a problem getting a rep for you." Then it wants you to call them directly! What a waste of my time. And, get this, there is no way to send a question or chat or ask a question, etc., of GetHuman. Ironic that the firm who wants to help you talk to a real person has no way for you to reach them even by chat/email.

Thumbnail of user tege
1 review
0 helpful votes
September 4th, 2022

Large Take loan app customer care number ++++
large Take loan app customer care number ++++
large Take loan app customer care number ++++

Products used:
large Take loan app customer care number ❾❾+⓿❸+❷❺+❸❹+⓿❷

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenp1195
1 review
3 helpful votes
August 6th, 2022

It usually is! I had them connect to Tracfone CS as it's very difficult to get through & it said wait time was 21 minutes which went to 6 minutes & never moved after an hour. While waiting I decided to look at reviews which brought me here(thank you sitejabber!) & from the few I read, 21 minutes seems to apply to all calls which I'm now sure is to get you to try out that JustAnswer which I almost did, but after reading these reviews knew it was just another scam to take advantage of people that need help.

Thumbnail of user ms1242
1 review
0 helpful votes
August 21st, 2021

The following text was put in an email to Menard's Customer Service, asI was not aware of a telephone number to call, so used the email process instead. I did not purchase item from Menards because to re-order 1 day later "Hello. I sent request to cancel the order above at approx. 7:00 p.m. EST. After discussing with plumber, I would like to rescind the cancellation and go ahead with the order. Can you please confirm the order will process with expected ETA to Kokomo Menards on 8-31-21"
However, the CS rep. Either didn't read the entire email or was confused by the word 'rescind'. In any event, the last part of "go ahead with the order... can you please confirm the order will process. " should have made it clear NOT to cancel the order. Rep did reply to this email and not the first email requesting cancellation of order. C. S. Is lacking.

Tip for consumers:
Be sure to call Customer service, if you can locate a number, so you can speak to a person and make sure they 'understand'

Products used:
Bought something else

Service
Thumbnail of user ashj23
1 review
0 helpful votes
August 17th, 2021

Aside from GetHuman being super easy to use and costing me nothing but free time, the service rep for Comcast who received my call was sure it was a random prank/robo call. She almost hung up, but was curious enough to see it through. Once I answered after GetHuman called me back, she was blown away for about 5 minutes before we could even talk about why I called. It was hilarious. She asked for the website and kept repeating it to make sure she did not forget it and also said she would use it from now on. GetHuman kept me updated on where they were in the process of getting me a rep to speak with! They also sent me text messages when they called back and I missed it, or if they ran into technical difficulties (that they went through for me and I didn't have to deal with the headache!). They're legit. Thanks GetHuman!

Tip for consumers:
Be patient, and add as much info that they can use to navigate the robots for you.

Products used:
Call back service

Service
Value
Quality
Thumbnail of user rosemaryo12
5 reviews
5 helpful votes
May 29th, 2022

Cloud chat, not helpful, redirected to JustAnswer for $1, Don't do it. It is a trap. I have experience with Just Answer $600 later—and without being serviced. Find another way,

Tip for consumers:
Find another way.

Products used:
No service. No humans.

Service
Value
Thumbnail of user michellet33
5 reviews
9 helpful votes
August 19th, 2014

The quality of service was good and the wait time was long. I had a worry with my billing and I called and they were capable to aid me out! I really appreciated how they took the time to listen to me and get to the bottom of the difficulty and not rush me off the phone.

Thumbnail of user suew328
1 review
1 helpful vote
November 17th, 2020

Getting the direct technical support phone number from gethuman saved me a lot of phone directory number punching, I suspect. That was a big help. The number I called was valid and I got through to an actual human being who was extremely personable AND helpful. He talked me through what I needed to do to resolve the issue I was having, and... problem solved! Thank you to iFit and gethuman for following up to see that my issue was resolved.

Thumbnail of user tracit40
3 reviews
7 helpful votes
April 26th, 2022

I was looking for a number for American Airlines at 7:30 CST, The website said use get human, they said 21 minutes someone will call you back! Four and a half hours later they call back AT MIDNIGHT! I am in the bed asleep at Midnight! What was the point of saying 21 minutes? I will never use this service again!

Thumbnail of user tanyam499
5 reviews
7 helpful votes
January 15th, 2023

Not bad. I've got a callback that I was waiting for a long time. When I say "for a long time" I mean it. I was trying to call one company for two weeks and I had no luck. It took GetHuman a day to get a person for me. Thanks for the service, it was useful.

Service
Thumbnail of user michaelh1344
1 review
0 helpful votes
May 9th, 2019

If you are like me and hate what seems like endless loop tape recordings, filled with endless options, and long wait times only to get someone who tells you they need to transfer your call to the right department, THIS SERVICE CAN HELP.

It has helped me many times and I would recommend it to anyone who wants to cut through the chase. Great concept (people helping people) and sometimes it really works.

Thumbnail of user laynel11
4 reviews
1 helpful vote
January 18th, 2020

Although ultimately, I did not use any suggestions from GetHuman in dealing with my Epicurious.com issue, I was impressed with how they did make an effort. If I had another issue, technical or otherwise, in the future, I would definitely consider posing a question to GetHuman.
As for Epicurious.com, I would not hold my breath waiting for any Customer Service from this outfit. Figure out a work around, and move on. I have nothing good to say about them. If you like their recipes, search them for free, and copy them onto your computer. If you're tired of their emails, block them by training your mail client to put them directly into your Junk Mail box. If you find a better answer, for goodness sake let the rest of us in on it!

Thumbnail of user rhomeshar
1 review
0 helpful votes
May 6th, 2019

I feel as though customer service is really important to me. Over time it has dwindled tremendously. Its not just this restaurant alone a few others have this problem as well. These younger adults lack social skills as well as manners. Some of their parents think that the school system should teach them everything but honestly it takes a village to raise a child. They need to pay attention to what their children are exposed to and be more active in how their lives are structured.

Sitejabber for Business

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About the business

Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than ever.

How do I know I can trust these reviews about GetHuman?

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