Genuine Replacement Parts
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Genuine Replacement PartsReviews 10,768

4.0

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 4 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
290
value
301
shipping
314
returns
151
quality
283
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Scott T.
1 review
0 helpful votes
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Easy peasey
March 28, 2020

Easy peasey.

Date of experience: March 28, 2020
David S.
6 reviews
0 helpful votes
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Thanks for the help
March 28, 2020

Thanks for the help. Excellent service and website was easy to use.

Date of experience: March 28, 2020
Bruce E.
1 review
0 helpful votes
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I received the ice maker in record time
March 28, 2020

I received the ice maker in record time. Out with the old and in with the new in about one hour. Most of the time was consumed by shutting of the water and power and looking for the screws I dropped in the freezer!
A good experience and the replacement works perfectly!

Date of experience: March 28, 2020
Gilbert G.
1 review
0 helpful votes
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Easy shopping items looks exactly as mine..
March 28, 2020

Easy shopping items looks exactly as mine.After YouTube video everything went like clockwork and very happy with parts and finished results

Date of experience: March 28, 2020
guillermo a.
1 review
0 helpful votes
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Very helpful fixed my refrigerator saved hundreds

Date of experience: March 27, 2020
Cb L.
1 review
0 helpful votes
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Quick & easy
March 27, 2020

Quick & easy. Part in stock at a reasonable price.

Date of experience: March 27, 2020
Eric K.
1 review
0 helpful votes
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Quick, easy great photo to ensure I was buying the correct part

Date of experience: March 27, 2020
Richard R.
1 review
0 helpful votes
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Fast and easy
March 27, 2020

Fast and easy. Had what I needed. The first shipment was damaged when I received it, but was replaced immediately.

Date of experience: March 27, 2020
Harold T.
1 review
0 helpful votes
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Genuine part and delivery at a reasonable price.
The part came on time, and fit perfect.

Date of experience: March 27, 2020
Russ P.
1 review
0 helpful votes
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Door gasket shipped and arrived quickly..
March 27, 2020

Door gasket shipped and arrived quickly. Since I'm a "do it yourselfer" it would have been nice to have a diagram or instructions. Previously someone installed the old seal/gasket backwards so I copied that and it wouldn't seal. Thankfully YouTube has some videos.I have now reinstalled it correctly.

Date of experience: March 27, 2020
Jack Y.
3 reviews
0 helpful votes
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Overall a great experience
March 27, 2020

Overall a great experience.

Date of experience: March 27, 2020
Samantha C.
1 review
0 helpful votes
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Great place to order from
March 27, 2020

Great place to order from.

Date of experience: March 27, 2020
Kristi M.
1 review
0 helpful votes
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Awesome price and quick delivery!
March 27, 2020

Awesome price and quick delivery!

Date of experience: March 27, 2020
Alejandro T.
1 review
0 helpful votes
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Shelf worked as showed and was compatible with my refrigerator. Piece was delivered within estimated delivery dates and perfectly fit in the refrigerator.

Date of experience: March 27, 2020
Frank N.
2 reviews
0 helpful votes
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Great job
March 27, 2020

Great job

Date of experience: March 27, 2020
James H.
4 reviews
0 helpful votes
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...
March 27, 2020

Date of experience: March 27, 2020
Florida
1 review
0 helpful votes
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Return merchandise to company after receiving 7 days prior. The merchandise is new and unused and return pay by our own money to ship it back to the company. I contact to company several time requesting refund for my 85 years old mother-in-law gasket freezer which after given the model number, still ship the wrong parts.
The original box was water damage, so return in a new box via post office. Company refused to issue refund because it was not in original box, but I explain what happen to the box and return it in new box without using the product still new.
The company fraudulent misrepresent their return policy and use of bullying and intimidating to their customer. I am trying to resolve this issue for my 85 mother in law freezer gasket.
I believe the company is using bait and switch on their customer by stating one thing and not abide to their own return policy. After further research, I see this has happen to other customers.
I file a formal complaint to BBB, FTC regarding their tacks on elderly

Date of experience: March 26, 2020
mike s.
3 reviews
0 helpful votes
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Quick and easy finding and ordering the correct part & fast shipping. I highly recommend!

Date of experience: March 26, 2020
Paul W.
5 reviews
0 helpful votes
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Only site that had the correct part
March 26, 2020

Only site that had the correct part

Date of experience: March 26, 2020
Susan G.
1 review
0 helpful votes
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The part wasn't the one to fix the oven but that wasn't your fault. I thought shipping was way too expensive for the part.could have been sent in a padded envelope.

Date of experience: March 26, 2020