Very easy and fast. Would be great if you could have a link to videos on how to install which I found on YouTube.
Very easy to navigate for the specific part needed, I will order from your website in the future should I need additional parts. Thanks!
Easy to locate part for my repair. Part arrived in great condition. Will definitely be a customer next time I am in the market.
Unfortunately I do plan pn returning the product as this is not the part in question. SO, let's see on the return process goes.
Part was as described, shipped and delivered as promised and expected. Going forward you'll be my go to place for future needs.
Excellent service.
All good! I was a bit skeptical upon receiving the package as the packaging did not seem adequate but nothing was damaged during shipment.
Made my fridge look new again (nice shine & no scratches!), but I still wish I didn't shatter my old shelf when cleaning it.
Assembly was more complicated than I thought, because all the component of the original tray were not included. But it is I. Working wonderfully
This is my first order with your company, I will revise my rating up if the parts are genuine and delivery is as promised
At first, the wrong part was identified for my model of refrigerator. Fortunately, I also searched by part number and got the correct one.
Fast and easy order- delayed somewhat a sit shipped to hawaii and have not installed yet but part appears to be in good condition.
Pending the item is correct, per the model number and it arrives in a quality manner and lasts I will always recommend great items.
The "mesh screen" on this dryer lint filter doesn't appear to be as durable as the original one. I just hope it holds up.
It was satisfactory. Took longer than i thought to arrive but with all that is going on in the world it was fine.
Thanks.
Easy to find what I need with a comparable or better price to amazon. Part appeared to be an updated version but fit perfectly!
I was able to find the part I needed and it arrived quickly. I have since ordered other parts from GRP with similar results.
Ease user friendly; will know more how we think once we receive the product. First time buyer.worked just the way I hoped it would
I was very happy to find the part I needed for 30 year old appliance in stock. It was priced reasonably and shipped quickly.
My part was easy to find and was in stock. But the method of shipping (FedEx) was changed to USPS causing a delivery delay of 2 days from the estimated delivery date. NO shipping notification via email or delay notification of possible delay was sent. When I checked the site for the status of my order it read "processing" which lead me to believe it had not even shipped and it was already a day late. I was left to wonder if my part was coming or if the website was a scam.
I tried calling customer service, got a message company was open but no one is answering phones and to try chat. Tried chat and it said 'Chat is unavailable" try email. Hours later I got an email stating the item has shipped here is the tracking number. No other explanation was given.
Poor customer service. The part was great. And it did ship promptly but without communcation and then not receiving the part on time it caused me to wonder if the company was legit. If the order on my account had read "shipped" and gave a tracking number then all would have been well. I understand shipments can be delayed once they leave the warehouse but I was left to believe it had not even shipped but was still in "processing".
Showing it was still "in processing" caused unneccessary concern. When I couldn't reach anyone I was considering canceling the charge via my CC and order from someplace else.
Communication and accurate reporting on your website for customer accounts is key to avoiding conflicts and overwhelming your customer service with questions about ship dates.
I hope you will consider my imput.
Respectfully,
Sandi Archer
For the one star--I am not sure I will remember your website--just needed a part, and dappz was the cheapest place that had it.
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,761 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
Instant Feedback
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members