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Generali Travel Insurance Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and communication. Customers frequently report frustrations with claim processing delays and a lack of human support, leading to feelings of helplessness when issues arise. While some positive sentiments may exist regarding product offerings, the overarching sentiment points to dissatisfaction with the responsiveness and accessibility of customer service. This disconnect suggests a need for the company to enhance its support systems and improve direct communication channels to foster a more reliable and customer-friendly experience.
This summary is generated by AI, based on text from customer reviews
Because our primary health insurance reimbursement was delayed, Generali closed our claim. Our attempt to reopen, our address change, and our required paperwork was acknowledged in a return email, but NO further communication has been received. No way to speak to a human employee. The website continues to post that our claim is closed. Use Generali IF you want to waste your money, and IF you enjoy dealing with AI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members