Gemologica

I had ordered a birthstone Aqua marine for my fiancee for his up coming birthday, we loved it right size, went on with out any problems, a hour later he started bleeding underthe ring he took it off the ring caused him to have a hole in his finger, I tried to contact customer serviceconly to get told oh it was the wrong ring size you ordered when it was the correct size, the problem was they never finished it from the inside we took it to a jewlers they said it jad all sharp pieces inside the ring and that they been in business over 40 plus years and never seen a ring like that rough and sharp in the inside I contacted them and they blocked me from ever going on there site, they blocked my iep address, so I contacted PayPal put a claim in Feb 23 2022 only to go in the favor of the seller, so what is buyers protection if they believed the seller

This company is absolutely horrible. I ordered a men's sapphire and white gold ring from Gemologica for $250.00. What a mistake that was. First off, it took forever to be shipped, and when I emailed customer service (because they are so bootleg and unprofessional to not even have a phone number), some worker named Judy, could not even write a complete response without having grammatical errors in her writing. Now, that should ring bells automatically because no respectable company should have inept workers working for them.

Now when we finally got the ring, it came in a flat white box. When we opened the box, inside was the packaging and holding for earrings! If you're gonna get a ring, have it come in the appropriate box. And do not have earring holders inside of the box either. The company probably wanted to fill up the space in the box (being that it wasn't the right box- and it was cheap and made of cardboard). Also, no certification for the ring was included, so you could be buying fake rings.

Now the actual ring... This ring was a joke. The ring was supposed to be white gold- and white gold usually has some weight to it. This ring did not. What so ever. The inside of the ring was hollow and not the same texture all around. You could probably cut your finger from the inside of the ring. The stone most likely not sapphire, just a toy gem. The ring was a size bigger than I wanted, their mistake. The ring honestly could have broke if pushed on hard enough. It was truly a let down.

Now we're in the process of returning the ring. They certainly have this part detailed so beware. There is a restocking fee that you'll have to pay, shipping and handling. There are no full refunds which is a major let down. We should not have 20% of our money taken for absolute garbage. This place needs to be out of business. CUSTOMERS DO NOT BUY ANY ITEM OR LET THESE PEOPLE SCAM YOU!