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GearBubble Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of products, timely delivery, and effective communication throughout the order process. Satisfied customers frequently highlight the uniqueness and appeal of the items, contributing to repeat purchases. However, some negative feedback indicates issues with customer support, particularly regarding technical difficulties with product creation and inadequate responses to inquiries. While the majority of experiences are favorable, the company may benefit from improving its customer service responsiveness to address these concerns and enhance overall satisfaction.
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Bought one of these for my husband and he was absolutely delighted. Unfortunately, I made a mistake in size as he had lost a lot of weight due to illness and therefore it was a little too big. Contacted GearBubble and they were very helpful, directing me straight back to the product so I could buy a smaller size. Delivery was also excellent and far faster than I anticipated. I didn't send the first one back, as it was so nice, I decided to keep it for myself.
I ordered 3 coffee mugs dog mom and 2 dog dads great quality fast shipping no hassles was delivered in time for Christmas can't even tell you how great this experience was
I'm not thrilled by the prices, but small batch products are like that. Pretty straightforward; I ordered, was told how long it would take, it arrived a few days earlier than expected, and was what I wanted. End of story:-)
Really pleased with item. It came a long way but was packed really well and nothing was wrong not one chip. My son loved it. Thank you so much will order again from you.
Super cute and great quality! Arrived in plenty of time for my October trip to WDW! I would not hesitate to order some of the other Disney shirts they sell!
I ordered a mug in memory of my dog, Casper, who passed at 15 1/2. Loved him so much and the mug too. I use it all the time!
Great webshop with a huge offer of products and an excellent customer service. I am happy about the good products and the help I received when I had a problem.
I see a lot of reviews here that sound like horror stories. My experience was quite different. I ordered a "best friends" mug and it was lovely. My best friend was thrilled with it. I got it when I was promised and it was everything I hoped for. I will likely order from them again.
I had one of these before for several years, and alas it recently broke. I ordered a new one, because it is such an awesome item and I love it. It arrived quickly and is just what I wanted. Thank you GearBubble!
I am happy with the cust service from this company. I saw the ad on FB and I put in the correct names on the two girls sitting out on a dock. Coffee cup. Double checked it and when I checked over the order the name was missing on one girl. I contacted them directly and they fixed it and I got them correct. Packaging was top notch. Would order again from this company
I was happy with my purchase - it was a birthday present and the individual liked it very much. I would consider ordering again if I could receive a catalog. Thanx
I ordered three personalized mugs, with different pictures. All came out perfectly. Web site a bit tricky to find products
I ordered the "cat mom" mug for a co-worker for her secret Santa gift. Everyone thought it was a great personalized gift... and at a great price. My co-worker couldn't have been more thrilled. Love it!
Sent wrong item, told me they would cancel the order and refund me. Said I had to reorder the one I wanted. No I have 2 very poor quality products that I paid for. They are just giving me the run around on the return. The product is super cheap but the customer service is the real problem. Good luck
No phone number waited forever for a piece of total junk that is worse than a carnival 25 cent bust the balloon prize. I am going to PLASTER SOCIAL MEDIA with what happened to my gift to my beloved daughter. It was probably delivered by a slow boat for China. What a Hunk of Junk!
I ordered on Dec 7th. Still don't have it! Horrible customer service since when you email them you get generic auto reply back. This was a Christmas gift for my daughter... wonder if I'll have it by Easter?! If my item isn't received soon or comes and isn't a good quality, I'm stopping the charge thru my bank!
Ordered a necklace in NOVEMBER 2018, never received it. It's now 1/12/2019
"Company" has no phone number.
"Company" address is a UPS box.
Already contacted BBB and proper authorities.
RUN, DONT WALK FROM THIS POS "COMPANY"
Left several complaints on their Facebook page. They were removed and they blocked me from commenting on their page!
STAY FAR AWAY!
Photo below shows the necklace was sent BACK to the company! They have it and won't acknowledge they have it.
SCAMMERS!
Ordered my daughter a necklace for Christmas on 12/15/18 knew I'd be cutting it close. Now 1/8/19 claims its shipped can't track it!
I ordered a personalized mug for a Christmas gift. I was told I would have it by Christmas. To date I still have not received it. I checked on my inquiry and it stated that my inquiry was "Solved". IT has not been solved. I have not received the gift and have not received a refund. STAY AWAY FROM THEM - horrible customer service.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members