Gear4musicReviews 100

Prices seem good but customer service is terrible. I vowed I would never buy from gear4music again after one particular farce and would recommend that anyone who is considering them would think twice. I also have reason to suspect that they sold me a fairly expensive speaker system (which is now fully broken) as new when it was actually B stock. I can't prove anything and having previously done battle with their returns process, I have had to cut my losses. Don't be lured in by their prices, you will pay more in the long run.

My experience with this company has been entirely negative.
I bought a gong stand. When I tried to put it together I realised the spanner they sent was too big for the screws. No problem I thought. I tried to use one of my spanners but it was too thick to fit the space. One of the knobs securing the stand could not be screwed into place, it just turned and turned. Called customer service and it was picked up. Was told it would be quicker to buy another one while my refund was processed. The new one arrived. Same problem. I went to two handwear stores to find a spanner to fit. No luck. I called customer service. Was told to make a video explaining the problem. I did this. Called customer service. They didn't get the video. I said they should pick up the second stand. Was then told I would have to pay for it because there was no fault. I said I wasn't paying. Basically I have a gong stand I can't put together. AWFUL COMPANY. AVOID! The photo shows the spanner that is meant to be in the box and the reality.

I ordered a marshall amp. Said they had stock. Then 3 months of excuses as to why no delivery. APRIL TILL AUGUST no amp. Written excuses about covid causing issues. I cancelled 10 days and still no refund. I ordered the same model amp on Amazon 2 days later my son plugged his guitar into a brand new amp. Amazon had 3 dozen in stock. He was Gear4music said supplier was short staffed and back logged. Amazon 2 day.

When I first found this web site I was hesitant to order anything since they are listed in the UK and I am in the US.
I found an item (trumpet) that cost less than anywhere else I could find it, and after reading as many reviews on the company as I could decided to give it a try.
The item arrived in five days (less time than things I purchased in the US) it was exactly what I ordered, it works fine, I had no issues at all with the purchase.
I have not had to contact customer service since everything so far is great with incredibly fast shipping and great prices. I will use gear4musoc.com again.
Thanks

Om de svarer på henvendelse i det hele tatt, har de ikke satt seg inn i bestillingen/saken, så da blir det bare tullprat... en bestilling/ett bestillings nr, kan jo sendes fra forskjellige land... avbestillinger blir ignorert uansett hvor rask du er. Ingen refusjon kommer på varer som er avbestilt å ikke sendt... langt mindre de som er returnert... ikke interessert i å rydde opp...

Never had a big problem with them.

I've bought 3 guitars during the years.

One time i got discount for cosmetic issue and once my amp broke.
They didn't want it back, but sent me a new one. (took a while tho).

I like the way it's possible to pay via different ways, but their pricing is higher than some of their competitors.
Even after being gold or platinum member.

Also, their stock might feel slightly limited when looking spare parts.

This all being said, I'll give it a solid 4/5.

Ps. I think they raised their game after some negative user experiences.

Do not buy from this company. They sold me a what was supposed to be a NEW audio interface and recieved refurbished audio interface where the buttons popped off right out the box! Quick and efficient customer service that promptly tells you there's nothing they can do. CAlling BULL$#*!

The most horrible experience I ever had with a company! A complete fraud!
They convinced me to buy a pair of very expensive headphones and to buy an insurance as well for those headphones, they promised me that the insurance would cover any type of damage and then when the headphones broke after 11 months, they simply refuse to fix them and said the insurance doesn't cover the damage.
The customer service were really rude and I just felt totally deceived.

I was looking around for TC Helicon Play Acoustic which I was told by multiple sites is back-ordered in the United States. I found this product on the Gear4music site and tried ordering from here. It was with me the NEXT DAY! Brand new, delivered within 24 hours of me placing the order.

Besides the expedited delivery, the Staff is super friendly and in fact, went out of their way to assist with my requests. I am very happy to deal with this site and be it a phone call or email the staff has been exemplary with their customer Services. They use DHL to ship which is super fast!
I will NOT hesitate to order from them again in future. Go GEAR4MUSIC -you guys ROCK!

Great service and great selection of products;
One of the few companies that i know that answers their phone when you call responds to emails in a timely fashion; great delivery options and honest replies when issues surfaces.

I have bought a few bits and pieces from Gear4Music and not had any problems. When you buy something from them and have an account you automatically become a VIP Member and are made to feel you are part of some exclusive club. It is nonsense.
This week I received an email telling me to log into my account to take advantage of the VIP SALE. The idea is that when logged in you get better prices than people without an account. As I am in the market for a new guitar I thought I would make a saving on the model I want and when logged in the guitar I want had a VIP SALE banner across so I assumed a discount would be applied at checkout. It wasnt, so I didnt buy it. Instead I logged out of my account and went back to the guitar I want. There is a price difference, a miniscule price difference of £4 or 0.47% off a guitar costing £849! This item is clearly marked as being in the sale of up to 30 off! It is just misleading. On tweeting them my concerns they said it isnt possible to have discounts on everything... but a discount of less than half a percent is just a joke! I feel both disappointed and misled by their marketing practices. I will now shop elsewhere. Oh, I also wrote to them via a contact form on their website but have received no response which is why I resorted ro twitter...
EDIT 14 Feb 2022
Gear4Music hve been in touch and have offered me a proper discount on the guitar I want so all good now.

Money taken from my account, despite items not being in stock. 14 days later, still no refund. Do not use this company.

Awful returns policy and trying to receive a refund is a nightmare!
After one month the item developed a fault. After a month with Gear4Music they try and repair it, if that fails the manufacturer repairs it, failing that a new replacement is sent out. A normal operating shop would replace your product with in the year. I returned my product to Gear4music and they had my product for nearly three months! Its taken them 3 months to say yes it's faulty and still trying to get a refund! Their staff are not competent at processing refunds. I had two different staff processing my refund but never did I receive. All you get sent in responce is "I don't know who you spoke to, sorry". Never again am I shopping here!

They sent my $200 dollar compressor to an abandoned tire shop. I have emailed them 3x and there is no response. Do not shop from these folks. There are a lot of other RELIABLE Places.

I had ordered a pedal board for my Brother's birthday in January 2022 (back in mid December 2021) as to this day it has still not been delivered. They are refusing to refund me which is breaking the 2015 consumer rights act which is not acceptable. I had then decided to order through Anderton's which was delivered within 2 days! Obviously they are happy to take my money etc... What a shocking company to deal with. AVOID AT ALL COSTS

I purchased a Takamine Guitar for £1099. 00 in October 21. The case it arrived in was damaged so I returned it for a replacement. (Just to add, it wasn't damaged in transit, the box it arrived in was intact, it must have slipped through their ‘quality check'). It's now the 20th January 22 and I still have no case. It's like banging my head against a brick wall. I've been told that they don't have any in stock and they have no idea when they will, yet I've looked on their website and the exact same guitar is in stock. Absolutely appallingly customer service. I'm going to have to raise a section 75 with my credit card provider. Steer clear of this website.

I ordered a guitar and an amp, on the day of delivery they sent me an email saying, its been delayed and they have no idea when I will get my order. Waited another couple of weeks and still no clue. When I contacted them they were acting like I was a waste of their time. I cancelled my order, how is this an actual company?