GE Appliance Parts

Ordered stove door handle on 6/17/20. Today is 7/28/20 and still no part or communication from them. I held two hours on a call to them, hung up and tried the chat feature. "Computers are down, let me call you back". No call, no part. I, too, am beginning to believe this is a scam site. My credit card company refunded my $58.
We ordered from PartSelect.com and got the handle in two days.

On 09/08/21 I ordered a pack of 3 water filters for my GE Profile Fridege. $170.00 for 3 filters. It is 09/22/21 and I have yet to receive my filters. They tell you that tracking is simple by going to their geapplience.com/parts. NOT TRUE, put in my order number *******445 and nothing. Not only do they take advantage of the chip they put in their filters so you can't buy aftermarket and the charge ridiculous prices their service is horrible. I would not buy another GE Product.

Sincerely,
Jim Silva
Manteca Ca.

We ordered 4 parts from GE. Three came by Fed X with no problem. The fourth was not received. After four calls to GE Parts I was told that it was to be delivered by Pilot Trucking. GE Parts customer service could not follow up with Pilot to determine when I would get the shipment. They said it was my responsibility not theirs as the shipper. They should change the name of their customer service department to Customer No Help

I have called twice asking about my order update. GE is NOT an off brand company. This is ridiculous! I should have read the google reviews before ordering my product. This is ridiculous! I placed my order in January 2024. As of today, 3/13/24 no product.

This company is impossible to deal with. I ordered a part for two day shipping and checked the next day. I received an email that their online ordering system was broken and that I would have to re-order the part so I cancelled the order. Two days later they shipped the part. When I called customer service their only response was that I would have to return the part for refund. This has already cost me an hour of my time and I still have to take the part to a shipper so I will lose more time. They have no respect for my time.

Ordered a bolt... it's now 2 weeks later and the online status says "picked"... and has for over a week.
Tried calling, after 30+ minutes waiting... I hung up.
Sent email... after 3 days still no reply.
When I placed the order they told me they are NOT part of GE... but an independent 3rd party.

I believe this business to be fraudulent. You should look for any legitimate alternative. Do not make the same mistake I made.

I have purchased the item WR97X**************-1-EBS you recommended for my refrigerator Model # DSE25JMHECES Serial #VG*******, It does not match. The purpose of ordering from GE was to get a perfect match, otherwise, I could have gone to a paint store and have gotten a dark gray paint. I have now paid $29.53 with tax and shipping for 3/10 of an ounce of paint that does not match. I could have gotten a gallon of gray paint for that from the paint store and maybe had a better match than the one I got.

They don't allow you to cancel your order even they need 1 month to prepare shipping. There was no sign showed it was out of stock. I called them 3 times, and I was been transffered maybe 15 times. I ended up with waiting 2 monthes, and returned it on my own cost.

The ge appliance parts website does not work. 404 error message when placing orders. It has been broken all week.

I ordered a part on April 26th and never received it! Order number *******368. Called to get help and was transferred 4 times and never received a refund or the part! Customer service just kept transferring me to different people! Never got issue resolved and never got refund so now I'm at a loss!

I called to order a part when speaking to the representative they assisted me with the part number needed.
When i received the part it was not the same as the previous one. When I called back to explain they sent the wrong part i was told they sent a substitute and some times they do not work. They were supposed to send me a return label via mail and i did not receive it. When i called back the same number i called the day before i was told i needed to call another number because they don't issue return labels from that department. Look like the representative just lied to me to get me off the phone. Will never use again!

My parts were ordered on 03/02/21. They charged my card on 03/05/21. On 03/15/21 I called and they told me the parts had been on back order but were now in stock and they would be shipped today (Michelle). On 03/16/21 they are still not shipped which means they lie.

Report to Attorney General & CC Company.
Tracking said part delivered to a different state & signed for, then returned to them.

We purchased 2 GE water filters at Lowes - XWFE - $108.23. We quickly noticed the water began to come out very slow, and we replaced the filter again. Our problem continued and we called a technician. At the cost of $109, the technician said our water filters were defective and we needed to return to GE. Contacted GE on line and they said we needed to return to Lowes. Lowes gave us credit for one, because we had it, but even with receipt, they both were purchased over 6 months ago and they sent me back to GE. GE online support will not acknowledge emails or requests to replace or refund. Disappointing customer service - actually NO CUSTOMER SERVICE

I order a part from these guys to repair my microwave which wasnt working and the shipping said it would be 5-7 Business days. I waited for two weeks for it to arrive. When they finally shipped it and I saw that it was going to take 7 more days to arrive so I finally found a local appliance supply house to buy the part from. When the part finally arrived from geapplianceparts.com 3 weeks after I ordered it I followed the instruction to return the part. Well they didnt reimburse me for the shipping costs and they require that I pay the return shipping. So the $20 part will end up costing me $20 to ship both ways. This after it took 3 weeks to deliver it in the first place. I called the returns department and spoke to Shantal to ask for a full refund but apparently in the small print on the original order they state that they can take up to 3 weeks to deliver and since it was delivered on the very last day possible they wouldnt give me the time of day. Shantal was so disinterested that when I mentioned that I would be leaving a negative review of my experience she said rather sarcastically yeah you do that probably knowing that there is nothing one customer like me could do to affect geapplianceparts. Coms business model of Disappoint and Disregard their customers.

A very good experience. Found out the part I needed for my GE microwave (touch panel), bought the part (it came within a few days), and the microwave works again. Saved $400 and couldn't have been easier.
Very highly recommend for DIY'ers.