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GateHouseSupplies

How would you rate GateHouseSupplies?
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Texas
1 review
0 helpful votes
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It was 7 days before you shipped product, Need to tell customers you are out at time of ordering not days later when they call wondering where product is

Date of experience: August 19, 2019
Florida
1 review
0 helpful votes
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Owner/operator
October 9, 2019
Updated review

Nice site and best price they also have a good assortment of products. I don't have anything else to say. Ridiculous that you have a one hundred word limit.

Date of experience: October 6, 2019

Nice site and best price
September 28, 2019
Previous review

Nice site and best price

Date of experience: September 25, 2019
Louisiana
1 review
2 helpful votes
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Bought a bluetooth garage door opener and it didnt work correctly I asked for help from customer service and recieved the response" go to your manual and locate the manufac telephone number?" Really? I wouldn't buy a tv from best buy and a week have a problem and go directly to the manufac, and at least send an email thats polite? At the end like I'm a moron? I will never shop the site again

Date of experience: January 10, 2012
Arkansas
1 review
0 helpful votes
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Item was not in stock
August 27, 2019

Item was not in stock and was not notified until I contacted them. The representative I would have shipping information by end of business that day. Still waiting.

Date of experience: August 24, 2019
Texas
3 reviews
0 helpful votes
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Bought transformer online.
August 15, 2021

Website said transformer was in stock. Two days after ordering, I found out they had to order because it was not in stock. Took a few days longer than expected, but it arrived the next week.

Date of experience: August 15, 2021
Florida
5 reviews
0 helpful votes
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Easy Peasy
February 23, 2022

Great website. Good prices! These openers are all-purpose wonders and come with great Energizer batteries (Duracell batteries leak). A really dependable product!

Date of experience: February 23, 2022
Florida
2 reviews
0 helpful votes
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VERY SATISFIED!
September 16, 2019

I ORDERED THE WRONG OPENER FIRST BUT UPON RETURNING IT, THE RIGHT ONE WAS SHIPPED WITHOUT INCIDENT. UNFORTUNATELY FOR ME, THE OPENER ITSELF DIED AND I HAD TO REPLACE IT WITH A NEW ONE. IT CAME WITH 2 OPENERS BUT IT HAS BLUETOOTH, SO, MY THIRD VEHICLE CAN USE THE PHONE APP TO OPEN THE GARAGE.

Date of experience: September 13, 2019
Tennessee
1 review
0 helpful votes
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Great Product
September 19, 2021

I only got it because my handyman was fixing up my garage and it needed that gadget. He sent me the picture with the link and I bought it. That's all there is to this. Thank you.

Date of experience: September 19, 2021
North Dakota
1 review
0 helpful votes
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Shipping takes forever and customer service sucks
September 2, 2019

14 days later, still waiting. Called customer service, waited on hold til it said to leave a message. Left message. Still no part or returned message.

Date of experience: August 30, 2019
The G. GateHouseSupplies Rep
over a year old

Hi Randy, We are very sorry that your message was not returned we will look into that we pride ourselves on getting back to our customers in a timely manner.
I tracked your order and it shows delivered on the 30th. Please email me directly parts@gatehousesupplies.com if you have any other concerns.

California
3 reviews
0 helpful votes
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Great service and the products I was looking for...
September 3, 2019

Easy to find the remotes I was seeking and easy to order.
Found options I didn't know existed for an even better result for my situation. Timely delivery - very satisfied...

Date of experience: August 31, 2019
Nevada
1 review
2 helpful votes
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I ordered 2 door openers
February 20, 2014

I ordered 2 door openers. Came within the same week with no extra shipping. They are perfect! Original clickers, and the woek great! I would recommend this site to anyone!
Brian, Las Vegas

Date of experience: February 20, 2014
California
2 reviews
3 helpful votes
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Horrible Customer Service
September 11, 2015

Ordered remotes for our gate, I want to make it clear that I have absolutely no issue with the product itself, it's the lack of customer service and overcharge.

We opt for priority overnight shipping, once the perceived arrival date came and went I inquired status with FedEx. Only then did I discover that they sent it regular, 3-5 day shipment, this was not what I pay for matter of fact my invoice clearly outlines overnight. At once I tries to contact them after searching for a phone number to only be put through automated message hell, I was never able to reach anyone. I then emailed them as directed on website and receipt, unfortunately they chose not to acknowledge the fact that they screwed up on shipping and owed us a refund.

I had to dispute charges with our credit card, but the point is that a customer shouldn't have to do that, this was an easy matter that could have been cleared up with a simple phone call or returned email accepring responsibility, sincerely apologize for mistake and correct error immediately with a credit towards payment method.

I will not use their company again and I recommend all to stay away. Not safe for buyers especially since they hide behind a website.

Date of experience: September 11, 2015
Colorado
1 review
0 helpful votes
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Just what I needed
October 14, 2019
Updated review

Very easy to find what your wanting and checking out is very fast. Thank you
Had just what was needed for operator, and the prices were great and fast shipping will use again...

Date of experience: October 11, 2019

Very easy to find what your wanting and checking out...
October 6, 2019
Previous review

Very easy to find what your wanting and checking out is very fast.

Date of experience: October 3, 2019
Washington
1 review
0 helpful votes
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Park Manager
August 13, 2019

We need gate opener controls quite often for our tenants. Whenever we call the company we get good service & results from the person on the other end. We enjoy their help!

Date of experience: August 10, 2019
North Carolina
1 review
0 helpful votes
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Effortless
August 7, 2019

No problem buying, receiving and using these items. Arrived on time, easy to use, set up up and program. Will probably buy some more of these items soon.

Date of experience: August 7, 2019
Puerto Rico
2 reviews
1 helpful vote
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Supplier with the rigth part that I am looking for
February 18, 2020
Updated review

Very fast and easy! Based on their web page, they have complete systems and replacement parts and accessories for the most popular gates operators and access control systems.

Date of experience: February 15, 2020

Very fast and easy!
February 11, 2020
Previous review

Very fast and easy!

Date of experience: February 8, 2020
North Dakota
1 review
0 helpful votes
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Awesome customer service!
August 13, 2019

Via email they replied quickly each time and was able to tell me the correct remote that I needed and how to return the wrong one. I appreciate so much their time and attention!

Date of experience: August 10, 2019
Georgia
1 review
0 helpful votes
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New product for the used price
April 14, 2022

I thought for the price it was going to be a used item. Nope it was brand new. Came with batteries. I was completely impressed. Stay was helpful in make sure I got the right product.

Date of experience: April 14, 2022
Nevada
2 reviews
0 helpful votes
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Great Price
September 24, 2019
Updated review

Great Chat with the representative, the price of the remote is unbeatable. My remote arrived on time. I will purchase all of my overhead garage product from Gate House Supplies in the future.

Date of experience: September 21, 2019

Great Chat Website
September 7, 2019
Previous review

Great Chat Website

Date of experience: September 4, 2019
Florida
2 reviews
0 helpful votes
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Website said part was in stock, After a week contacted them. They said it was back ordered. No contact from them at all. Now I dont have the part and wasted a week.

Date of experience: May 3, 2016

Overview

GateHouseSupplies has a rating of 2.7 stars from 471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GateHouseSupplies most frequently mention and logic board. GateHouseSupplies ranks 3rd among Garage Door sites.

service
42
value
65
shipping
67
returns
6
quality
73
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9,488 reviews