It was 7 days before you shipped product, Need to tell customers you are out at time of ordering not days later when they call wondering where product is
Nice site and best price they also have a good assortment of products. I don't have anything else to say. Ridiculous that you have a one hundred word limit.
Bought a bluetooth garage door opener and it didnt work correctly I asked for help from customer service and recieved the response" go to your manual and locate the manufac telephone number?" Really? I wouldn't buy a tv from best buy and a week have a problem and go directly to the manufac, and at least send an email thats polite? At the end like I'm a moron? I will never shop the site again
Item was not in stock and was not notified until I contacted them. The representative I would have shipping information by end of business that day. Still waiting.
Website said transformer was in stock. Two days after ordering, I found out they had to order because it was not in stock. Took a few days longer than expected, but it arrived the next week.
Great website. Good prices! These openers are all-purpose wonders and come with great Energizer batteries (Duracell batteries leak). A really dependable product!
I ORDERED THE WRONG OPENER FIRST BUT UPON RETURNING IT, THE RIGHT ONE WAS SHIPPED WITHOUT INCIDENT. UNFORTUNATELY FOR ME, THE OPENER ITSELF DIED AND I HAD TO REPLACE IT WITH A NEW ONE. IT CAME WITH 2 OPENERS BUT IT HAS BLUETOOTH, SO, MY THIRD VEHICLE CAN USE THE PHONE APP TO OPEN THE GARAGE.
I only got it because my handyman was fixing up my garage and it needed that gadget. He sent me the picture with the link and I bought it. That's all there is to this. Thank you.
14 days later, still waiting. Called customer service, waited on hold til it said to leave a message. Left message. Still no part or returned message.
Easy to find the remotes I was seeking and easy to order.
Found options I didn't know existed for an even better result for my situation. Timely delivery - very satisfied...
I ordered 2 door openers. Came within the same week with no extra shipping. They are perfect! Original clickers, and the woek great! I would recommend this site to anyone!
Brian, Las Vegas
Ordered remotes for our gate, I want to make it clear that I have absolutely no issue with the product itself, it's the lack of customer service and overcharge.
We opt for priority overnight shipping, once the perceived arrival date came and went I inquired status with FedEx. Only then did I discover that they sent it regular, 3-5 day shipment, this was not what I pay for matter of fact my invoice clearly outlines overnight. At once I tries to contact them after searching for a phone number to only be put through automated message hell, I was never able to reach anyone. I then emailed them as directed on website and receipt, unfortunately they chose not to acknowledge the fact that they screwed up on shipping and owed us a refund.
I had to dispute charges with our credit card, but the point is that a customer shouldn't have to do that, this was an easy matter that could have been cleared up with a simple phone call or returned email accepring responsibility, sincerely apologize for mistake and correct error immediately with a credit towards payment method.
I will not use their company again and I recommend all to stay away. Not safe for buyers especially since they hide behind a website.
Very easy to find what your wanting and checking out is very fast. Thank you
Had just what was needed for operator, and the prices were great and fast shipping will use again...
Very easy to find what your wanting and checking out is very fast.
We need gate opener controls quite often for our tenants. Whenever we call the company we get good service & results from the person on the other end. We enjoy their help!
No problem buying, receiving and using these items. Arrived on time, easy to use, set up up and program. Will probably buy some more of these items soon.
Very fast and easy! Based on their web page, they have complete systems and replacement parts and accessories for the most popular gates operators and access control systems.
Via email they replied quickly each time and was able to tell me the correct remote that I needed and how to return the wrong one. I appreciate so much their time and attention!
I thought for the price it was going to be a used item. Nope it was brand new. Came with batteries. I was completely impressed. Stay was helpful in make sure I got the right product.
Great Chat with the representative, the price of the remote is unbeatable. My remote arrived on time. I will purchase all of my overhead garage product from Gate House Supplies in the future.
Website said part was in stock, After a week contacted them. They said it was back ordered. No contact from them at all. Now I dont have the part and wasted a week.
Answer: I think if you know for sure what part number you need and they ship you the correct part (and it works), then you should be fine. Personally, I wouldn't buy anything from them again,
GateHouseSupplies has a rating of 2.7 stars from 471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GateHouseSupplies most frequently mention and logic board. GateHouseSupplies ranks 3rd among Garage Door sites.
Hi Randy, We are very sorry that your message was not returned we will look into that we pride ourselves on getting back to our customers in a timely manner.
I tracked your order and it shows delivered on the 30th. Please email me directly parts@gatehousesupplies.com if you have any other concerns.