Professional, courteous, and prompt service staff. Willing to get you the information you need to make a confident decision in the purchasing process.
I was able to find what I needed on the website quickly and was so happy that the shipping costs were reasonable. The item arrived on time and as advertised. I will shop here again.
I never received a confirmation email that my item was ordered, and shipping information. The shipping cost was expensive. I found out afterwards that I could of ordered it cheaper elsewhere.
Received the belt promptly but when I opened the package I realized the teeth spacing was wrong
Since I cut the package open it says I can not return, so I ordered 2 of the correct belts and have received them
The belts were about three in too long and had to cut down to length but was able to make work
Would have liked to be able to return the wrong belt
I needed the 8 amp fuses badly and was disappointed that they were not in stock. I paid for 2 day shipping, and they did that once they got the fuses.
It was very easy for me. I already had the number of the item I needed. It popped right onto
The screen. I went to check out and it was a quick and easy process.
Apparently I ordered the wrong item off the site; The team contacted me directly and changed the order to the correct item! Installed and safe, thank you guys!
Had all the parts i needed for repairs, prices were great and shipping was fast. Glad i found you for all the parts i needed. The people i talked to were very helpful as well. Thanks
I tried to return a new arm and was told that there was not return policy. For a 500 dollar purchase, there should be a return policy. I am very disappointed.
Great product, delivery was within the specified time, item worked first time and was up to the expectation when ordered.
Delivery cost was acceptable. Cost if item was also acceptable
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
They know their stuff
Quick and easy. Why must my description require a minimum of fifty words? I will likely purchase from GateHouse again however, this is really annoying.
Place an order and paid for express shipping, week later still did not got my shipment. I call them to verify my order the company never shipp the order.
Found I didn't need part, and asked to return part. After 3 emails, they finally responded, stating I could not return item at all, even though I hadn't even opened the box.
First time user, so far I am extremely happy. I have my part, installed it and it woks well. My wife has her garage door opener working, she's happy. I'm happy.
You had the capacitor to fit my 1996 Craftsman garage door opener, and it worked fine once I installed it. Also I like that the capacitor is made in USA
Once I found the part on the Liftmaster website I typed it in on gate house supplies website and there it was! Gate house didn't have my opener model number listed but it had the part.
I placed an order just after 9:00 a.m. on Monday, February 3rd, 2014 for a LiftMaster 3800 circuit board. Being that we were in dire need of this part, I payed exorbitant charges for FedEx Priority Overnight shipping. This means that my package would arrive guaranteed by 10:30 a.m. the next morning. Once it became 11:00 a.m. with no package on my front porch, I called to inquire the status. David, the customer service rep I spoke with, informed me that the package is sitting wrapped up at their warehouse waiting to be picked up. I was flabbergasted. This is NOT priority overnight shipping! When asked how they would compensate for their screw up, I received nothing but stammers and stutters of how he does not have that authority. I said to go talk to those above you with authority, and please call me back rather than having me sit on hold once again. Hesitantly, he obliged.
Before I had a chance to receive a call back, I determined it best to simply cancel the order altogether. When I called back, he answered the phone and told me immediately that there is nothing he can do. I said, "great, I have a better solution. Let's just go ahead and cancel this order completely." He, once more, obliged...
Terrible customer service. Terrible employees clearly in the back operations/warehouse as well. I would recommend others to avoid this company altogether, and go with another, more reliable and customer service oriented competitor. Disgusted!
I saw that they had the product that I needed and was able to buy only what I needed and I ordered it and got it in a very efficient time and the price was right.
Ordered a remote for garage door opener, perfect service and the remote perfect, ordered from Atlanta, Ga had to be sent to Hendersonville, NC perfect shipping time.
Thank you very much
James
Overview
GateHouseSupplies has a rating of 2.7 stars from 471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GateHouseSupplies most frequently mention and logic board. GateHouseSupplies ranks 3rd among Garage Door sites.
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- Simi Valley, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members