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GameStop has a rating of 2.09 stars from 536 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GameStop most frequently mention customer service, next day, and credit card problems. GameStop ranks 997th among Games sites.
Paulo (Pen Centre GameStop) and Alex (Eastgate GameStop) were collaboratively and enthusiastically able to locate my purchase by searching through their systems in order to better assist me with my exchange. I misplaced my receipt and the Item I purchased was faulty, lacking sustainability. I showed them a screenshot of my dated Interac transaction. With this information alone, they were able to do an exchange. I am overjoyed with the customer service. I became a member will continue to be a loyal and satisfied customer because of these two gentlemen.
The warranty is practically useless. Just a waste of money as you can do nothing with it. Don't expect a refund because they will refuse to give you one. You'll receive faulty products and expect to spend more money or just deal with it, regardless if you have a warranty or not. It's no wonder this place struggles to stay in business and always has empty parking lots. Honestly, you'd be better off buying from a flea market.
I originally started purchasing games from gamestop.com but quickly decided against it. You do not get free shipping on games even though games are expensive and currently run between $30 and $60. Secondly even when you pay for shipping some how it takes three weeks to get to you when Best Buy can have them to you by the next day with free shipping.
I use to buy my games in store locally and found they only carry the latest games that were published within 12-24 months. If you want anything older than that forget it you must purchase it online. The customer service reps in my area at least are a bit judgmental about what games you buy and can be sort of rude mean about it. I would suggest local gamers to purchase from BestBuy.com over here. BestBuy might be operating two decades ago but at least the gaming industry doesn't change much.
Love the stores but not gamestop.com. See the "Oops! We couldn't process your payment" error online. I had two gift cards and a Mastercard and all the site would do was reject my card and empty my cart. The gift cards applied just find but I had to re-enter them with every attempt. Gamestop.com has known about this error for OVER A DECADE. Will they fix it? No. Would they take my order by phone as they promised when I first called? No. Will they give me a refund on the unusable gift cards I purchased? No. Everything boiled down to one thing: you HAVE to go to the store. I wanted to order ONLINE. TAKE MY MONEY PLEASE. I don't want to go to a store right now! Their business is stumbling because they won't take our money! Peaved! Stores, five stars. Website & related customer service, zero stars.
Tip for consumers:
Trust that customer service won't help you. Consider this a solely brick & mortar company
Products used:
I was unable to complete my order
Game prices are semi decent, but don't plan on getting any money on perfectly fine games. I've always gone here to buy video games, nothing else in particular, and remember last year selling my wii along with about 200 dollars worth of video games, and two gem high value games, zelda twilight princess, and mario kart, and got in return about 36 dollars. You can decide if it was worth that, haha.
I guess the good and bad of this place are all in which location you go to. The website blows its about as basic as you can get. The good part is going into the shop and spending 5-10 mins roaming the shelves for something cool. Some places have great people working there to chit-chat with about games, while other spots just have rude people that want you to pay and get out. I just like the former experience better. We could all go elsewhere, but good service would keep more customers in--house!
Tip for consumers:
Investing in their promembership is worth it if you plan to get 10+ games a year.
Good pricing, but not best place I have visited. Probably, that is just mine opinion. But good option, if other are unavailable.
Staff is pushy and tries to upsell on things. They had new games that were cheaper than the used versions and they kept trying to get me to buy the used one... Makes no sense.
Too expensive for the games they have, bad service and no people skills, i buy because i have too there no other stores i xan shop
The website is semi-usable. Way too many graphics opening up obscuring the meat of the site. I get it, you want to make money... you would be making a sale if you would shut those ads off...
Their pre-owned consoles are decently priced, but several of their games are way overpriced considering the age of the games, the consoles, and the prices compared to other sellers. Also, their trade in values are ridiculous. I looked-up a $250 tablet to see what I could get for it and they were only offering a maximum trade value of $40. They need to offer better trade-in values so customers can actually benefit from bringing their used games, consoles, devices, and accessories to them.
Every time I go in and buy a NEW game, they try and push a used copy on me. Simply put... If i want used, i would grab used. But, 9x out of 10, I want new.
Pretty decent games, pretty decent prices and the shipping speed is decent also their selection of games are nice
I find its really gone downhill in recent years, but I'm not sure how much that's to do with me and my changing tastes.
Rude $#*! employees at nearly every location I have ever been too. So please think twice before taking your kids there. Because its definitely not a family friendly place to take your kids. Not too mention most of their games are scratched or devices are glitched!
If you want to learn about games, read reviews, then GameStop is the place to go, however other than price comparisons shopping there seems almost always troublesome. Customer service is always too late and too unhelpful to answer your problems. The prices also are not competitive at all.
Tip for consumers:
There are other options, like 99Gamers.
Good company service, bad sale guidelines. The sales reps have always been nice, but insist on ripping you off. They don't check their games to see if they work, and instead offer you a warranty that YOU pay for if they don't work. I only go here for ASAP game needs. If I can wait and order a 50$ game at game stop online for 30$ that's guaranteed to work, I always will.
They used to be the scene to grab games, but have fallen off the last ten years
Never trade or you will get a terrible deal worse than pawnshops
Huge selection of new games, but only available for US customers.
Selection 7/10, Customer Service 3/10, 'savings' 2/10, shipping speed 8/10, website itself, 5/10.
You will loose money coming to this store. They usually are update and in stock of the various games. However if you ever try to trade in a game you will only get pennies on the dollar.
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Shop GameStop, the world's largest retail gaming destination for Xbox One X, PlayStation 4 and Nintendo Switch games, systems, consoles & accessories. Shop a wide selection of gamer-centric apparel, collectibles & more.
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