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Gamefools

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North Carolina
1 review
11 helpful votes
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Scam Alert
July 20, 2019

I got a minecraft key for super cheap and it worked. After i keep thinking that this was too good to be true. After looking up reviews i checked my E-Mail form PayPal and sure enough they had signed me up for $14.99 a month without me noticing. Thanks to the people who commented already.

I cancelled my subscription before they could bill me for the first month.

Date of experience: July 20, 2019
California
1 review
7 helpful votes
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How is this legal, i bought a 98 cent Minecraft key and then 5 months later i had noticed that they were taking monthly payments from me without any informance of this happening

Date of experience: November 28, 2020
Washington
1 review
16 helpful votes
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As others mentioned, beware of the "members only" price that entails a monthly fee greater than the original cost. I called their customer service line and they couldn't even tell me what it is I bought or resolve my issue. Supposedly they will have someone contact me...

Save yourself the time and download pc games from reputable sites.

Date of experience: February 21, 2019
Michigan
1 review
4 helpful votes
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I purchased Heart's Medicine: Hospital Heat. Just wonderful and the prices are amazing -- now I'm in love with gamefools. I'm glad I dared to venture onto your web site. Please stay the way you are and never change. I will make sure to tell all my friends and family to go to your site if you're looking for affordable games to own. Thanks gamefools, love you.

Date of experience: January 12, 2018
Canada
1 review
3 helpful votes
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Refund received
May 21, 2020
Updated review

I did get a refund, but it only came after posting the review. When I asked for a refund through PayPal, it was ignored, according to Jay, the refund request must be submitted through their website. Overall, I guess 3/5 stars rating is appropriate.

Date of experience: May 21, 2020

SCAM
May 14, 2020
Previous review

Purchased a link for minecraft, the link didn't work plus it generated an automatic monthly charge with PayPal! Good thing we saw it or it would have been expensive. Paypal refused to cancel the purchase.

Date of experience: May 13, 2020
Texas
2 reviews
7 helpful votes
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Can't get full screen
December 30, 2017

I've been playing Litle Shop: Road Trip for years. After I got a new, faster computer, I was prompted to download the update. After downloading the game, it will not allow me to access full screen mode. Neither the Options nor my computer will go full screen. The error message "unable to access full screen mode" appears. I was offered a replacement game in the Little Shop series, but the same thing happened. I was told that older games might not function well on newer computers, but the customer support person said they do not sort their games by "newest", so I would have to go through the 60-minute free trials to test out games for full screen mode. Anyone else have this problem?

Date of experience: December 30, 2017
Nevada
2 reviews
10 helpful votes
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GREAT PRICES!
March 8, 2018

This site is AMAZING! I was a little hesitant to purchase my first game because I never heard of the website and nobody I knew every heard about it but thankfully there was Paypal. I felt a lot safer checking out with that. Site has so many great games that I usually purchase something when they have sales. Customer service is great also contacted them to get a refund on a game and they responded in less than 24 hour and gave me a refund. Overall I gotta say I will be a customer for life. THANKS GAMEFOOLS!

Date of experience: March 8, 2018
New York
1 review
1 helpful vote
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Great Customer Service!
February 1, 2021
Updated review

Customer Service responded respectively and rather quickly. Of course, like most businesses, there are those underlying 'Fine-Prints'! The site has some good aspects and some glitches I, unfortunately, fell under the latter. Nevertheless, customer service promptly remedied the issue. I am apprehensive towards future use, but again I will admit I have used the site for years with no difficulties. Keep in mind if it sounds too good to be true it usually is.

Date of experience: February 1, 2021

Scammmmmmmmmm!
January 30, 2021
Previous review

I did not sign up for a subscription. I specifically purchased 1 game and one game only for the purchase price of $2.99 on 12/28/2020. I intentionally declined a subscription and unannounced to me, 1/27/2021 I was charged and subscribed anyway. I have not purchased or even played other games on this site recently. Years ago for free yes, but not in recent years and absolutely not for purchase. This is ridiculous and Downright unacceptable!
I was asked to sign up or to decline and I intentionally selected DECLINE. I did not use Paypal, I inputted my credit card for a one-time purchase directly on their site. Do not pay attention to anyone saying otherwise. We all use what we use for our own intended purposes and have the right to use it how we want. The subscription is absolutely HIDDEN! Why make it optional if you will secretly add it as a plan anyway.
I also purchased without an account as a guest and an account was set up for me with the email I used to purchase, when I requested 'forgotten password', I was sent a new password via email which is crazy because I never had one. I cannot delete the account or my card information on the site AT ALL! This is absolutely INSANE!
Also, initially, I received acknowledgment of my purchase and non-subscription further validating my claim. Call your card company they will rectify the problem and reimburse you. I personally was reimbursed not sure if it will work for everyone. I'm trying now to delete my account from the site which also is hidden, but I have been issued a new card in case my claims are undisputed.
I specifically used their official website directly not a third-party site. When using this site just be wary they have flaws and underlining scammer tendencies. I will admit in the past when using temporary downloads I haven't had any issues nor have I ever input any card info or purchased anything. This was my first and last purchase ever. In the past, I'd download a game for temporary use for a certain amount of time for absolutely FREE (no credit/debit card necessary). When the trial period expired, I was prompted to purchase a subscription and input card info for continued play which I have never done. I finally decided to purchase and input my card info and boy was I in for a root awakening. HUGE MISTAKE, HUGE! Never again, and I thought they were different! LMBO!

Date of experience: January 30, 2021
GB
1 review
3 helpful votes
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Hi,

I have used this website to buy 3 games coming upto $22.99. Every time i add an item to the basket, the 14 day free trial is automatically added as well. So look out for extras in your basket. Look to left and un-tick free trial, it will be right at the bottom.

Also the games work and i have the key to them if i want download them again.

Date of experience: October 6, 2023
Michigan
1 review
2 helpful votes
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I purchased Fabulous: Angela's True Colors from GameFools. This game is pure Angela! Gameplay follows Angela as she tries to make it in the Big Apple. There are familiar skills and a few new ones that make the game involving and exciting. The mini-games are fun and challenging, and more than that the story is, as always, engaging.

Date of experience: March 20, 2019
Oklahoma
1 review
16 helpful votes
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BEFORE YOU COMPLAIN ABOUT SUBSCRIPTIONS!
June 22, 2021

Before I purchased this game, I decided to look up on google if gamefools was legitimate and safe. I started reading each persons reviews and the most common problem is the subscription. Now, I used to be a manager for an online company. I can most certainly say that you consumers do not know how to read or search your pages correctly for the information you need to know. When you visit the purchase page, if you can simply look to your right underneath the words shopping cart it has boxes that include your game and the subscription. If you UNCLICK the subscription then you will NOT be charged the $14.99 every month. I will never understand why you all think this is so difficult to understand. Anytime a company forces you to pay with a credit card, if they mention "one-time" or "free". This should raise a red flag to you always. Check your entire purchase page before you submit your information. It is ridiculous to blame this company for your irresponsibility. I provided proof that if you unclick this option it will not put you on a subscription. Someone else below has a picture of being charged the subscription and it even provides a link to unsubscribe.

Date of experience: June 21, 2021
Michigan
1 review
0 helpful votes
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GREAT Games!
March 25, 2019

I love these games! They are all so engaging and have replay-ability! Which is hard to find with a lot of games now a days. The Love Boat in particular is great for those who want to reminisce a bit about a great show. Definitely a great time waster!

Date of experience: March 25, 2019
Texas
4 reviews
50 helpful votes
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Terrible
September 9, 2017

I purchased a game from them, and at first it was just fine. I played through it and such. Well then I started playing it at random whenever I was bored. Well now you get to a point in the game and it freezes and says that it isn't responding. So then you try again and its the same thing. Well then you end up having to restart your game. I had contacted them about a refund since it was doing that. All they did was tell me one way to fix it and if that didn't work than there could be a game trade. That's not what I wanted; if one of their games does this than most of them probably will as well. I would steer clear of them.

Date of experience: September 9, 2017
Alabama
1 review
6 helpful votes
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Ripped Off
June 3, 2019

I just bought a game key for Minecraft for Windows 10 from them and the key was already claimed before I could use it. I am going to get my bank to reverse the charge since the site did not live up to their end. Do NOT use them.

Date of experience: June 3, 2019
Tennessee
1 review
18 helpful votes
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Hidden fees
September 23, 2019

I bought a Minecraft Windows 10 for $0.59 and I did not think anything of it because I paid with Paypal and know my payments are secured. But I did not realize that they some how setup automatic monthly payments of $14.99 on my Paypal account, until I checked my email from Paypal. I atleast gave it a 2 star rating, because I was smart enough to outwit their sneaky asses and still only pay $0.59 for Minecraft.

Date of experience: September 23, 2019
Maryland
1 review
16 helpful votes
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I was searching for a game to buy and somehow was signed up in their monthly club for $14.99. When I caught it I emailed them but they would only refund half of what I was charged. Do not get involved with them and if you do be prepared to be signed up for the $14.99 mo club

Date of experience: September 23, 2017
Virginia
1 review
11 helpful votes
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Shady company
July 8, 2020

I purchased a game from them for around $2 and never had any issues with the game. I checked my bank statements today and had a charge from them for $14.99. This is a subscription fee which I never agreed to. This is a shady practice stay away from this company.

Date of experience: July 8, 2020
Indiana
1 review
20 helpful votes
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Scam
July 7, 2018

Bought the game for $10 and it worked fine. Paypal emailed me the following day about monthly fee, so I cancelled the recurring $14.99 fee. Now the game won't work. They took the money for the game, it should work. I just didn't want a monthly subscription. Now they act like they don't know why it won't work.

Date of experience: July 7, 2018
Texas
1 review
9 helpful votes
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My bad game
March 28, 2020

I purchased slingo supreme on February 9th., but after playing it for 6 times, now it won't load at all, and says gamefools game is locked! I have repeatedly told them. That is my favorite game! I miss it. Plus, I'm out $2.99!

Date of experience: March 28, 2020
Delaware
1 review
13 helpful votes
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I stumbled onto this site when I saw a Facebook post by someone that they had a game I wanted on sale for. 99, regularly $9.99. What the heck, why not? I get onto their site and bring up that special, there's two check marks over on the right side, one was to buy the game for. 99 and the other was to allow them to send me emails and sign up for their free trail. No thanks, no free trials or newsletters and that type of stuff. I uncheck that option and click to purchase. BAM! I'm charged $9.99 for a Steam key, nine dollars more than what they advertised it as.

I get the email with the Steam key and it says to reply to the email if there are any issues. I contact them and tell them I don't want the game and want a refund and they tell me that they can't give me a refund. Yet on their site it says they have a 30 day full money back guarantee. They stole my money and refuse to give it back. This site is nothing but a fraud. Do not use them.

Date of experience: May 21, 2018

Overview

Gamefools has a rating of 1.5 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Gamefools ranks 124th among Gaming PC sites.

service
9
value
12
shipping
4
returns
6
quality
11
This company does not typically respond to reviews