Galls

Their customer service is the worst. I ordered 2 pairs of pants, and they have to have stripping put on them. It has been 3 months now and they still do not have the stripping. They claim it was lost in shipping, the first time. So they reordered it, and guess what it was lost in shipping again. Now it will not be in until the end of September. The best part of this is I was told by the customer service supervisor James, that the customers that come into the store are more important that the ones on the phone. So since this is a special order and I cannot order it on the computer, and I can only order it on the phone, my business is not important. Thank you very much Galls.

I have had the worse experience coming to this location recently a woman named Ashley is the most unpleasant employee there. She has the worst attitude ever I am not sure if the working environment is not cut out for her, but I do all I can to avoid this woman and location at times I did go in one day to get pants hemmed and patches on shirts and she turned me away informing me that there were no waits and about 2 weeks behind. Which I was fine with I had no rush she insisted that I go to one of the other Galls locations. Extremely unsatisfied with her reaction and attitude I have found a better establishment that actually is concerned about the customers needs rather than wants. I in no way ever claimed I needed my items ASAP it's sad that Galls allows to have such a terrible customer service experience when they use to be my one stop shop. This is the Houston, TX location on Houston Ave.

It has now been over a week since I ordered several items from Galls. I received an email three days later stating that my order had been filled and shipped the previous day via fedex smartpost. However, when I tried to check the tracking number, it said it did not exist. I called Customer Service and was told that it had not been shipped yet, and that it would not be going out fedex, but rather USPS. Here we are two days later and 8 days after I ordered, and according to USPS they still have not even received the package yet. Absolutely ridiculous. Why send me a confirmation email 5 days ago telling me everything had been shipped via fedex, when in fact, here we are 5 days later and it STILL has not shipped!

Order my boots on November 28th and still havent received them. Was first told that they would ship in 24 hours, but it took them a whole 3 days to ship. Then I was told that they would be here December 8th, went to track them this morning & now i am being told December 13th. The place they are shipping from is 40 minutes away, so why it will take another 5 days for the shoes to reach me is beyond me. Listen to myself as well as others and save your money. You are better off buying them in store, at least you will have them in your hands once you pay. This place is horrible and i will never buy from their site again.

I ordered a ballistic vest cover for my hubby who is a retired officer to wear following open heart surgery as he felt it would help secure his chest while his sternum bones healed. I inquired about overnight shipping with the lady that answered the customer service number when I called to order but she recommended against it as it was Friday and she said it wouldn't ship until Monday anyway. I asked about paying for Saturday delivery and she said no that wasn't possible either. So when I hadn't heard anything by Wednesday I call to be given a tracking number that showed on USPS that they were still awaiting my item. This customer service representative said call back on Friday if nothing changed on the website which is exactly what I did. Friday morning it still showed awaiting package so I called. The gentleman took my name and phone number and said a "specialist" would call me back. No one ever did so 5 1/2 hours later I called and asked to speak to a supervisor. The lady refused to put on a supervisor instead put me on hold for 12 minutes and came back to tell me usps showed it was being delivered today which in fact it was. The problem was they had given me the wrong tracking number. If they had any integrity at all, they would have tried to figure out what the problem was days before but no…they just gave me the runaround and forget ever speaking to a supervisor. We have bought many Gall's items over the years but they've lost this chicks business.

I just received size 38 Workrite pants in a different style than what I previously bought. I washed these 38 and they did not shrink at all, and were way too big. Were they expected to shrink? I did not know how this fabric handles. I just know a 38 has always been the size for me for years. Well, they said they would not exchange them and I am stuck with 38's that are not 38's. Mislabeled or manufactured wrong. I am stuck with them. I would highly suggest you buy them elsewhere. Find a place that has good service. It will go along way to your satisfaction, even if it costs more. I'll look elsewhere for supplies and clothing. Not a Galls fan anymore as I do not like losing money. My employer supplied the pants but the new pants will come out of my pocket.

Used to be a really good company that excelled in customer service and prompt delivery. Over the last couple of years they have gone downhill. Made an order in novermber, it was two weeks later and incomplete. Called them back and they said items were backordered. Two weeks after that, I got another partial order and two things that were wrong, called again and they said they would fix it. Aft er two months of cat and mouse and screwups, I finally got everything, thenot they wanted to charge me for fixing everything. Made another order a month ago hoping that maybe it was just a fluke. A mo the later, I've paid, received nothing, called customer service twice and they've said they will get back to me. Save your ti. Email and money, Go somewhere else.

I ordered a Jumpsuit for work on March 7,2016 and was told I would receive it in 10-14 days it is now March 31st and I have yet to receive it. I contacted them on March 28th and was told they were out of some of the patches I needed for my order and I should receive my order by mid April. I told there customer service representative I wanted a refund because that is far to long to get my order. He said he would talk to the people that are in there distribution department and see if it could be any faster and he would contact me the next day either via telephone or email, I agreed to wait. It has been 4 days and I have not heard from anyone. I am very unhappy with there costumer service and business practices, and I will never use this company again. I recommend that no one give this company your business.

I tried to order on the black Friday sale, it would not go through and when I called customer service they claimed their site kept none of the information and acted like they could care less.

WOW!, ok, I like everyone else I have a busy work schedule, to save myself a little time and trouble I thought that I would place a simple order and have it mailed to me, keep in mind that I live in Lexington KY, where gall's has a fulfillment center, it's really a simple thing, I order they drop it in the mail, I receive it in one to two days tops, but nope, my parcel is on a road trip, and Scheduled for delivery: Saturday 12/14/2019 by end of day, And it is currently the 9th, this is so ignorant, inefficient and inexcusable, and why I will never shop their online store or their Lexington location again. I will spend my money anyplace else.

So I order a pair of boots. They arrive. Open the box and find 2 different boots. One is the one I ordered, the other is a completely different boot. Call customer service. They say they apologize and they will send me the correct boot if I send it back. I ask if I can keep the correct boot and they can just replace the one that was wrong. They tell me no, the pair has to be returned. So I return it and the next thing I know they are telling me they don't have them in stock anymore. So they refund me. They don't offer me a better boot at the same price for their mistake. They just refund me. Then I get back online a couple of weeks later to find the exact same boot and the correct size and all listed as available on the website. But now it is double the price of what I paid. So do you have the boot or do you not? If you don't, then why is it now showing as available at a higher price? Did you make a mistake initially and lie to me to get out of having to honor it? Do not do business with Galls.

GALLEN...DO NOT DEAL WITH THIS COMPANY...HORRID. It took over 1 1/2 months to received the bra, then I notified them that it was way to small, size 2X (ordered one size bigger than chart) I wrote them via email wanting a return label. They stated that they received my email and would contact me within 24 hrs. It took 6 days and me sending 4 emails before they responded and said return it and as soon as they received it then a refund would be done. I got it ready to mail back with the address from their return label which was east los angeles, CA. The day I was taking it to the PO I received an email from them saying I had to return it to China. Took it to the PO this morning and it would cost approx.$ 19.00 to return it PLUS I had to fill out custom papers. The bra was $24.99 I told Gallen that and they said that if I didn't send it to China I would not get a refund. CC said it came from Caifornia and the return address on the bra said California but they want the return to go to CHINA, so don't bother with them. I called me CC company and got my money refunded.

Unable to start return without calling via phone. Lines are always busy. There should be a way to return an item without having to talk on phone.