Galls

I recently purchased a jacket through they're website. Received a confirmation email and they charged my credit card. After about a week without getting a shipping update I called customer service to get information. They said my order didn't exist. When I forwarded them a copy of my order confirmation they said "oh, that order has been cancelled, the jacket is no long available". This BS from a company that claims "World Class Service"?

It's has taken me close to a month (trying) to get the right duty belt and trouser belt going through about five or six customer service personnel. They kept sending me the wrong sizes so I had to ask for a manager, at which time they put on a person that identified himself as a manager. He assured me that he would get everything straighten out... we agreed that the size that work would be a size 50... guess what they sent a size 64. So after being a customer of Gall's for years I will never do business anymore with Gall's... i am Not even sending the belt back, I am taking it to have it cut down to the right size... NO MORE

Ordered some items a week ago and according to tracking they are only a state away from its original location. They ship from Kentucky and are now in Ohio. At this rate I must just get this package here in NJ by the end of the month.

I have ordered from Galls approximately 5 times because I live in a rural area and it seemed easier than going to the nearest city with a uniform shop. Never again. Galls quality and pricing is no better or worse than any other place, but their shipping is so slow, and customer service so poor, that it's not worth the frustration. From now on, I'll make the drive.

Last August I ordered a pair of 5.11 boots from Galls. They soon sent me an email saying that the order was delayed. Then they proceeded to keep sending me thse delay emails about every 2-3 weeks. Finally I got exasperated and wrote to customer service. No reply. I wrote again. No reply. Again. No reply.

Eventually, some months later, I got a reply that said, "Sorry, we kinda dropped the ball. You can have 20% off on another order." And the boot order was still delayed.

No way was I going to order anything else from them. So I just waited. Now today, about 5 months later, they've cancelled the order.

Never ever buy anything from Galls. This is a very bad company.

I've been a buyer of first responder gear from this Company for over 5 years. I have been happy with all my purchases except one. I purchased a pair of Galls duty boots and wore them twice and they were always kept in my airconditioned closet. I went to put them on after only 2 days of use and the sole fell of and after inspection the other was coming off. Customer service denied my request to replace them. I'm making this review so as no other first responder has to suffer with the poor customer service I received as I will NEVER purchase another product from this company. One pair of boots and the lack of class in the phone conversation resulting in a refusal to replace the boots that I would send to them so they could see they had only 2 days of use and were perfect except for the poor construction and rubber. You LOST a long-term customer.

THIS COMPANY IS PATHETIC! I'd give 0 stars if I could. I placed and order on 4/3/18. I finally get an email that the order won't leave until 4/22/18. I write back to find out if they're making these boots as orders are placed, & why it's going to take so long to deliver.

The response from their customer service: "I have contacted the vendor and they advised that they had to cancel this order on their end as they will not be getting this style any more."

If I didn't write to them to check the status, I would still be sitting here thinking my order was forthcoming. I suggest to anyone that is considering ordering from these people to call just to confirm if you're actually going to get the order because they will not willingly reach out to their customers & act professionally. Worst experience I've ever had shopping online.

I ordered a jacket and paid an a outage pi's price for three day shipping. The item was "in stock-usually ships within 24 hours." After I filled out the credit card form and my purchase was complete, only THEN did Galls inform me that COVID had caused a 7 day delay out of that warehouse. I would not have ordered this jacket if I had known. It has been a week now and my item just got "shipped" and Galls marked my order complete. But... drum roll please... tracking says that USPS is still WAITING for the package. This is all garbage. Buy elsewhere.

Ordered XL shirts and was shipped size large, my order had already been postponed because they said they were out of chevrons. I called and they looked at the order, lady said "Well I don't understand why they sent large the order says XL." I asked when the would send me the correct size and she said the order would be reprocessed once they received the shirts back. Even though they messed up, I still have to wait. The original order was placed last week of October and didn't receive it until December 1. So who knows when I will receive the correct items. The department buys our uniforms but if it was up to me, I would buy somewhere else.

Provided payment (my own gold Amex), provided the billing address, provided the shipping address. Galls refused to honor my order because the shipping address is a "freight forwarder." Not only is it totally not Galls' business who receives the merchandise - why on earth should it matter if the credit card is legitimate?!? - but apparently the company routinely snoops around and investigates customers' residences. They did offer to ship to an international address, but at the cost of $55 (the whole order was $80!). They must think I fell off a turnip truck. Such price gouging is unconscionable and unethical. I hope they go the way of U.S. Cavalry, which used to be an awesome store until their customer service went down the can.

P.S. Don't bother emailing them; their response to every message is "Call customer service." Why do they provide email contacts if they do not use it to solve even simple issues?!?

If I could give Galls no stars I would. I ordered hundreds of dollars worth of uniform clothes on 10/4/2020. It is currently 12/27/2020 and I STILL have not received all my items. Two of the items I did receive are the size and colors I ordered but DO NOT fit the description of size measurements. I have called numerous times only to get the answer of "we don't know what's going on, it should have arrived by now". I will never order again and I do not recommend ordering.

Ordered Boots from Gall's and they used FedEx Smartpost which is a joke. My package was shipped on 11/01/21 and nobody can tell me where my package is. I WILL NEVER BUY ANYTHING FROM GALL'S AGAIN. FEDEX SMARTPOST IS A JOKE. THE FEDEX REP EVEN SAID ITS SO CHEAP THEY DONT GUARANTEE TRACKING!

I ordered a cap stun nylon holder and the wrong one was sent. I contacted customer service and advised them of the situation. They stated that I ordered the wrong one. I explained that in the item description there were no measurement's. They did not care. They told me that they would send me a shipping label but I would be charged $10.00 for the return. I only paid $14.00 for the item to begin with. I asked if I could exchange for a different nylon holder and they told me I could but I would have to pay for the difference and pay for shipping again. I felt like Galls did not want to help me. I will no longer order from this company. They used to really good.

Order placed 5/4. Lexington Ky to North Central OH. Typically a 2-3 day transit via Fed-Ex. Instead they use Fed-Ex Smartpost. As of 5/8 my package is in Bellville Mi. Monday 5/11 package is in Cleveland. By the time USPS delivers it will be 5/13. If shipping were free I could see using this method, but charging for this type of shipping is ridiculous. I will be sure never to order from Galls ever again, this delivery method is not acceptable for any type of business.